other peripheral cards, one at a time, until the conflict reccurs. After you
have isolated the source of the address conflict, you can resolve the
conflict by changing the I/O address of the peripheral that appears to
cause the conflict.
•
If Disk Manager has installed the DDO on your hard drive and you have
booted directly from a diskette, the information in the boot record for the
drive may not have been loaded. Make sure there is no diskette in Drive A
and reboot. If you want to boot from the diskette, follow the “Booting with
a Diskette” instructions under “Advanced Disk Manager Options.”
The dealer partitioned and formatted the drive for you in the store,
but the drive does not respond when you install it.
•
Reboot the computer and make sure the drive spins up. Check all cables.
•
Make sure the power supply is adequate for system needs.
•
Make sure the DOS version the dealer used to partition and format the
drive is the same version you have installed in your computer. If it isn’t,
see your dealer.
•
Verify the drive-type values in the system setup program. You must install
the drive using the same drive-type values your dealer used to partition
the drive.
•
Check for I/O address conflicts between peripheral cards.
•
Check for viruses.
The system hangs in FDISK or fails to create or save the partition
record.
•
Check all cables.
•
Your DOS diskette may be corrupted. Try using a backup DOS diskette.
•
Make the partitions smaller.
•
Change the interrupt jumper setting on the host adapter.
•
Some BIOS have a Track 0 protection feature that protects Track 0 from
viruses. This may cause FDISK to hang the system. You must disable this
feature in the system setup program before you can use FDISK. See your
computer reference guide for assistance. Be sure to re-enable this
important feature when FDISK is done.
The system error message, “Drive not Ready,” appears.
•
Check all cable connections. Make sure pin 1 of the drive is connected to
pin 1 of the hard-disc controller or host adapter.
•
Make sure the power supply is adequate for system needs.
•
Reboot the computer and make sure the drive spins up.
The FDISK error message, “No Fixed Disk Present,” appears.
•
Make sure the power supply is adequate for system needs.
•
Verify the drive-type values in the system setup program.
•
Check for I/O address conflicts.
The drive does not format to full capacity.
•
Verify the drive-type values in the system setup program. One of the
following problems may have occurred:
– The values may be set with an incorrect translation characteristic.
– You may have entered a parameter value that exceeds the physical
capacity of the drive.
– You entered a translation characteristic that does not take full
advantage of the drive’s capacity.
– The drive’s physical specifications exceed the translation limits
imposed by the BIOS.
S
EAGATE
T
ECHNICAL
S
UPPORT
S
ERVICES
If you need assistance installing your drive, consult your dealer. Dealers
are familiar with their unique system configurations and can help you
with system conflicts and other technical issues. If you need additional
assistance with your Seagate drive or other Seagate products, use one
of the Seagate technical support services listed below.
SeaFONE
®
1-800-SEAGATE
Seagate’s 800 number (1-800-732-4283) allows toll-free access to
automated self-help services, providing answers to commonly asked
questions, troubleshooting tips and specifications for disc drives and tape
drives. This service is available 24 hours daily and requires a touch-tone
phone. International callers can reach this automated self-help service by
dialing 408-456-4496.
Online Services
SeaNET
®
You can obtain technical information about Seagate products over
the Internet from Seagate’s World Wide Web home page
(http://www.seagate.com) or Seagate’s ftp server (ftp://ftp.seagate.com).
You can also send e-mail with your technical questions to
DiscSupport @ Seagate.com.
Seagate CompuServe Forum
Online technical support for Seagate products is available on CompuServe.
To access our technical support forum, type go seagate. This forum
provides information similar to that found on SeaBOARD. In addition, you
can type questions or browse through previous questions and answers on
the forum messages.
SeaBOARD
®
SeaBOARD is a computer bulletin board system that contains information
about Seagate disc and tape drive products and is available 24 hours daily.
Set your communications software to eight data bits, no parity and one stop
bit (8-N-1).
Location
Modem number
Location
Modem number
Australia
61-2-9756-2359
Taiwan
886-2-719-6075
England
44-1628-478011
Thailand
662-531-8111
France
33 1-48 25 35 95
USA
408-434-1080
Germany
49-89-140-9331
FAX Services
SeaFAX
®
You can use a touch-tone telephone to access Seagate’s automated FAX
system to receive technical support information by return FAX. This service
is available 24 hours daily.
Location
Phone number
Location
Phone number
Australia
61-2-9756-5170
USA
1-800-SEAGATE
England
44-1628-894084
USA
408-456-4496
Seagate Technical Support FAX
You can FAX questions or comments to technical support specialists
24 hours daily. Responses are sent during business hours.
Location
Phone number
Location
Phone number
Australia
61-2-9725-4052
Japan
81-3-5462-2979
England
44-1628-890660
Korea
82-2-556-7294/4251
France
33 1-46 04 42 50
Singapore
65-488-7528
Germany
49-89-1430-5100
Taiwan
886-2-715-2923
Hong Kong 852-2368 7173
USA
408-944-9120
Direct-Support Services
