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Q: Are you using the Seagate SSD Touch app with your compatible Seagate storage devices?

A: Seagate SSD Touch is designed specifically to help you manage files on your drive and mobile device.
You can find it on the Google Play Store or download it 

here

.

Q: Is your drive formatted for Android compatibility?

A: Use exFAT or FAT32 when connecting to compatible Android mobile devices. Note—FAT32 has a
maximum partition size limit of 32GB.

Содержание One Touch

Страница 1: ...ne Touch SSD User Manual Click here to access an up to date online version of this document You will also find the most recent content as well as expandable illustrations easier navigation and search capability ...

Страница 2: ...t the USB cable Set up One Touch SSD Start here Register your device Download Toolkit Install Toolkit Step 1 Download Seagate SSD Touch Step 2 Connect your Android mobile device Step 3 Open Seagate SSD Touch Eject via Finder window Eject via Desktop Problem My file transfers are too slow Problem I have an older computer with USB 2 0 ports Problem I must use a USB hub for my USB devices Problem The...

Страница 3: ...ry Compliance China RoHS Taiwan RoHS Problem The device icon doesn t appear in computer Problem The device icon does not appear on my desktop Problem The drive does not work on my Android mobile device 16 17 17 17 17 19 19 19 ...

Страница 4: ... Frequently Asked Questions or visit Seagate customer support Box content Seagate One Touch SSD USB C cable USB C to USB A cable Quick start guide Minimum system requirements Ports Connect your One Touch SSD to a computer with a USB C or USB A USB 3 0 port Opera ng system Go to Operating System Requirements for Seagate Hardware Software Minimum free disk space 600MB recommended ...

Страница 5: ...t Toolkit automatically copy files you ve deleted to the archive folder on One Touch SSD to prevent lost data Android mobile devices Connect One Touch SSD to a compatible Android mobile device and use the Seagate SSD Touch app to easily back up move copy and delete files on One Touch SSD and your mobile device PC Mac computers Connect the USB cable Use the USB C cable if your computer has a USB C ...

Страница 6: ...asy access to information and support Install Toolkit Set up sync plans and more Start here Using a file manager such as Finder or File Explorer open One Touch and launch Start Here Win or Start Here Mac Register your device Your computer must be connected to the internet to register your device and install Toolkit ...

Страница 7: ...Enter your information and click Register Download Toolkit Click the Download button Install Toolkit ...

Страница 8: ...aunch the application Android mobile devices Step 1 Download Seagate SSD Touch On your Android mobile device go to the Google Play Store and download the Seagate SSD Touch app Alternatively scan the following QR code using your Android device to open the Google Play Store Your computer must be connected to the internet to install and update Toolkit Your Android mobile device must be connected to t...

Страница 9: ...d SSD Touch and connected Seagate One Touch SSD to your Android mobile device open the app and follow the onscreen instructions to register the drive and begin backing up files Learn more about Seagate SSD Touch For details on SSD Touch features see the Seagate SSD Touch user manual If you cannot access Google Play Store from your region visit Seagate Support ...

Страница 10: ...Use Toolkit to Set Up Sync Plans and More Toolkit provides useful tools that let you set up sync plans archive settings and more Click here for details on setting up a Sync Plus plan ...

Страница 11: ......

Страница 12: ... display all icons in the notification area 3 In the list of devices choose the device you want to eject Windows displays a notification when it is safe to remove the device 4 Disconnect the device from the computer Mac There are several ways you can eject your device from a Mac See below for two options Eject via Finder window 1 Open a Finder window 2 On the sidebar go to Devices and locate the d...

Страница 13: ......

Страница 14: ...Safely Disconnect Device From Your Android Android You can eject the drive using the Seagate SSD Touch app 1 Tap the Navigation icon 2 Tap the Eject icon next to Seagate One Touch SSD ...

Страница 15: ...ce connected to a Hi Speed USB 2 0 port on your computer or hub A If your device is connected to a Hi Speed 2 0 port or hub the inferior performance is normal Device performance will improve when it is connected to a SuperSpeed USB 3 0 port Otherwise the device operates at slower USB transfer rates Q Are there other USB devices connected to the same port or hub A Disconnect other USB devices and s...

Страница 16: ...ems with detection transfer rates or disconnection use the original cable included with your device Problem I m receiving file transfer error messages Q Did you get an Error 50 message while copying to a FAT32 volume A When copying files or folders from a computer to a FAT32 volume certain characters in the names cannot be copied These characters include but are not limited to Check your files and ...

Страница 17: ...top Q Is your Finder configured to hide hard drives on the desktop A Go to Finder and then check Preferences General tab Show these items on the desktop Confirm that Hard Disks is selected Q Is your device mounting in the operating system A Open Disk Utility at Go Utilities Disk Utility If the device is listed in the left hand column check your Finder preferences to see why it is not displayed on ...

Страница 18: ...gned specifically to help you manage files on your drive and mobile device You can find it on the Google Play Store or download it here Q Is your drive formatted for Android compatibility A Use exFAT or FAT32 when connecting to compatible Android mobile devices Note FAT32 has a maximum partition size limit of 32GB ...

Страница 19: ... this product s Environmental Protection Use Period EPUP to be 20 years in accordance with the Marking for the Restricted Use of Hazardous Substances in Electronic and Electrical Products SJT 11364 2014 中国 RoHS 2 是指 2016 年 7 月 1 日起施行的工业和信息化部令第 32 号 电力电子产品限制使用有害物质管理办 法 为了符合中国 RoHS 2 的要求 我们根据 电子电气产品有害物质限制使用标识 SJT 11364 2014 确定本产品 的环保使用期 EPUP 为 20 年 Taiwan RoHS Taiwan RoHS refers to the Taiwan Bureau...

Страница 20: ... presence requirements in Section 5 of CNS 15663 This product is Taiwan RoHS compliant The following table meets the Section 5 Marking of presence requirements 台灣RoHS是指台灣標準局計量檢驗局 BSMI 對標準CNS15663要求的減排電子電氣設備限用化學物質指引 從2018 年1月1日起 Seagate產品必須符合CNS15663第5節 含有標示 要求 本產品符合台灣RoHS 下表符合第5節 含有標示 要求 ...

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