Seagate One Touch, Руководство пользователя

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Frequently Asked Ques ons
For help setting up and using your Seagate drive, review the frequently asked questions below. For
additional support resources, go to
Seagate customer support .
All users
Problem: My file transfers are too slow
Q: Are both ends of the USB cable firmly attached?
A: Review troubleshooting tips for cable connections below:
Check both ends of the USB cable and make sure that they are fully seated in their respective ports.
Safely eject the drive from your computer, disconnect the cable, wait 10 seconds, and then reconnect
the cable.
Try a different USB cable.
Q: Is the device connected to a Hi-Speed USB 2.0 port on your computer or hub?
A: If your device is connected to a Hi-Speed 2.0 port or hub, the inferior performance is normal. Device
performance will improve when it is connected to a SuperSpeed USB 3.0 port. Otherwise, the device
operates at slower USB transfer rates.
Q: Are there other USB devices connected to the same port or hub?
A: Disconnect other USB devices and see if the device’s performance improves.
Problem: I have an older computer with USB 2.0 ports
Q: Will my device’s USB 3.0 cable work with my computer’s USB 2.0 port?
A: Yes, the cable end that plugs into the computer (USB Type A) is compatible with both USB 3.0 and USB
2.0. However, performance with USB 2.0 is much slower and cannot be guaranteed.
Problem: I must use a USB hub for my USB devices