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Frequently asked ques ons

For help setting up and using your Seagate hard drive, review the frequently asked questions below. For
additional support resources, go to 

Seagate customer support

.

All users

Problem: My file transfers are too slow.

Q: Are both ends of the included USB-C cable firmly attached?
A: Review troubleshooting tips for cable connections below:

Check both ends of the USB cable and make sure that they are fully seated in their respective ports.
Try disconnecting the cable, waiting 10 seconds, and then reconnecting it.
Try a different USB cable.
If the drive is still not recognized, restart your computer and try again.

Q: Are there other USB devices connected to the same port or hub?
A: Disconnect Innov8 from the hub and connect it to a USB-C port on your computer.

Q: Is the hard drive connected to a USB 2.0/3.0 Type A port on your computer or hub?
A: Innov8 does not support connections to USB Type A ports. Connect Innov8 to a USB-C port on your
computer.

Q: Does your computer or operating system support USB 3.0 transfer rates?
A: Confirm that your computer and operating system support USB 3.0 transfer rates. Select USB-C ports
support USB 2.0 transfer rates.

Q: Is your computer's internal hard drive limiting transfer speeds?
A: A computer with a low-performance internal hard drive can limit transfer speeds for external hard drives.

Ba ery

Problem: My ba ery keeps losing power.

Q: Is your Innov8 frequently connected and disconnected from one or more computers?
A: The battery can lose its charge quickly if it is frequently disconnected and reconnected to power sources.

Mac

22

Seagate Innov8

3/14/16

Содержание Innov8

Страница 1: ...nnov8 User Manual Click here to access an up to date online version of this document You will also find the most recent content as well as expandable illustrations easier navigation and search capabil...

Страница 2: ...up your computer to your Seagate Innov8 What is a backup Backup options 6 Back up a Windows PC Createa backup with SeagateDashboard Createa backup with Windows utilities 7 Back up a Mac Eject via Find...

Страница 3: ...y Windows diagnostic tool Mac diagnostic tool 10 Frequently asked questions All users Battery Mac Windows Verify that a backup is complete Mac Windows Windows Mac Problem My file transfers are too slo...

Страница 4: ...e common issues For advanced troubleshooting or to report a problem with your Seagate device contact Seagate customer support Box content Seagate Innov8 USB C cable Quick Start Guide Software Lyve and...

Страница 5: ...B C cables can be faulty or defective due to improper materials and or construction Only use the USB C cable included with your Innov8 Using third party USB C cables or USB C to USB Type A cables of a...

Страница 6: ...t implementation of this standard and it provides higher bandwidth and new power management features Transfer rates can attain up to 5Gb s as opposed to USB 2 0 s 480Mb s This means USB C is theoretic...

Страница 7: ...d receive the latest news regarding your device You can register your device and install Seagate software in a few simple steps Software included with your Innov8 Lyve Automatically collect photos and...

Страница 8: ...ndows double click Start_Here_Win Mac double click Start_Here_Mac 3 Follow the on screen instructions to register your Innov8 and install Seagate software For advanced troubleshooting or to report a p...

Страница 9: ...hidden icons arrow in the system tray to display all icons in the notification area 2 In the list of devices choose the device you want to remove Windows displays a notification when it is safe to re...

Страница 10: ...10 Seagate Innov8 3 14 16...

Страница 11: ...to an external storage device If the computer s hard drive fails the files are safe on the external storage drive but the operating system and applications must be reinstalled Backup op ons The follow...

Страница 12: ...ant to back up All of the options in the table can be automated except for copy and paste Seagate recommends that you choose an automated backup solution Copying and pasting is a manual task that requ...

Страница 13: ...from the Seagate Dashboard website Create a computer backup 1 Open Seagate Dashboard 2 On the Home page click PC backup 3 Choose a backup plan Back up Now Seagate Dashboard begins backing up all your...

Страница 14: ...up with Windows u li es The Windows operating system includes backup software Back up Windows 7 1 Click the Start button and choose Control Panel 2 Click System and Security and then choose Backup and...

Страница 15: ...ur Innov8 to your computer 2 Open the Control panel and select File History 3 Click System Image Backup lower left corner of File History 4 Click Turn on 5 Follow the on screens instructions and make...

Страница 16: ...your hard drive Choose Erase if you want to continue or Don t Erase to exit the application 5 Optional Select Encrypt backups if you want to password protect your backups Time Machine runs automatic...

Страница 17: ...tem log Go to Go Utilities Console If you do not see two panels click Show Log List Click All Messages In the search box type backup Restore data from a Time Machine backup 1 Click the Time Machine ic...

Страница 18: ...Mac and Windows computers Use FAT32 if you will be using your storage device with Windows and Mac computers and at least one of these computers is incompatible with exFAT Windows NTFS since it is the...

Страница 19: ...ple Volume Wizard appears Mac 1 Make sure the storage device is connected to and mounted on the computer 2 Select Go Utilities in the Finder menu bar 3 In the Utilities folder double click Disk Utilit...

Страница 20: ...f your Windows desktop Go to Control Panel Choose Power Options Choose Change plan settings Choose Change advanced power settings Expand the Hard Disks in the window Confirm that the setting is set to...

Страница 21: ...ption is called First Aid Always back up your data before running First Aid scans on your hard drive If a bad sector is found data that had been available can be inaccessible once the bad sector is re...

Страница 22: ...t Innov8 from the hub and connect it to a USB C port on your computer Q Is the hard drive connected to a USB 2 0 3 0 Type A port on your computer or hub A Innov8 does not support connections to USB Ty...

Страница 23: ...isted in Device Manager A All drives appear in at least one place in Device Manager Windows 7 and 10 Click Start and right click on the Computer to select Device Manager Windows 8 In the modern interf...

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