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EFERENCE DOCUMENTS
Self-Encrypting Drives Reference Manual
Seagate part number: 100515636
Trusted Computing Group (TCG) Documents (apply to Self-Encrypting Drive models only)
TCG Storage Architecture Core Specification, Rev. 1.0
TCG Storage Security Subsystem Class Enterprise Specification, Rev. 1.0
In case of conflict between this document and any referenced document, this document takes precedence.
2.18
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RODUCT WARRANTY
Beginning on the date of shipment to the customer and continuing for the period specified in your purchase contract, Seagate warrants that
each product (including components and subassemblies) that fails to function properly under normal use due to defect in materials or
workmanship or due to nonconformance to the applicable specifications will be repaired or replaced, at Seagate’s option and at no charge
to the customer, if returned by customer at customer’s expense to Seagate’s designated facility in accordance with Seagate’s warranty
procedure. Seagate will pay for transporting the repair or replacement item to the customer. For more detailed warranty information, refer
to the standard terms and conditions of purchase for Seagate products on your purchase documentation.
The remaining warranty for a particular drive can be determined by calling Seagate Customer Service at 1-800-468-3472. You can also
determine remaining warranty using the Seagate web site (www.seagate.com). The drive serial number is required to determine remaining
warranty information.
Shipping
When transporting or shipping a drive, use only a Seagate-approved container. Keep your original box. Seagate approved containers are
easily identified by the Seagate Approved Package label. Shipping a drive in a non-approved container voids the drive warranty.
Seagate repair centers may refuse receipt of components improperly packaged or obviously damaged in transit. Contact your authorized
Seagate distributor to purchase additional boxes. Seagate recommends shipping by an air-ride carrier experienced in handling computer
equipment.
Storage
The maximum recommended storage period for the drive in a non-operational environment is 90 days. Drives should be stored in the
original unopened Seagate shipping packaging whenever possible. Once the drive is removed from the Seagate original packaging the
recommended maximum period between drive operation cycles is 30 days. During any storage period the drive non-operational
temperature, humidity, wet bulb, atmospheric conditions, shock, vibration, magnetic and electrical field specifications should be followed.
Product repair and return information
Seagate customer service centers are the only facilities authorized to service Seagate drives. Seagate does not sanction any third-party
repair facilities. Any unauthorized repair or tampering with the factory seal voids the warranty.
