I hear hum, what do I do?
You may have a ground loop. To fix a ground loop,
try a ground loop isolator or an EbTech HumX.
There’s no sound for a while after I turn Saga+ on.
That’s perfectly normal. Saga+ delays the output
for 60 seconds after you first turn the preamp on
to help prevent loud noises during start-up.
What’s with the clicking noises when I turn the
volume?
That’s the sound of the mechanical relays in the
relay-switched stepped attenuator. This is totally
normal.
I’m not getting any sound output, but the lights
are on.
Is the mute light on? If so, the preamp is muted.
Unmute the preamp using your remote control.
Otherwise, make sure you’re on the correct input
and the volume is turned up.
FAQ
Can I leave Saga+ on all the time?
You can, but it’ll dramatically shorten the tube
lifespan. The tube is on whenever Saga+ is on.
Sorry, no fancy tube shutdown here like Freya+.
Can I use both outputs at the same time?
Most of the time, yes. If you have products that
short the input when turned off, then that can
cause distortion.
I have the volume all the way down and still
hear faint music.
Yes, that is normal with a relay attenuator. If it’s
bothersome, hit the Mute button on the remote
to completely mute the preamp.
It doesn’t turn on, what do I do?
Plug it in to a different AC socket. Ensure you
are not currently in a blackout. Then email us if
it still doesn’t work.
