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User Manual | 05.2015 | v01
www.schaererusa.com
Warranty Information
Vendor. The service technician will make an on-site assessment of whether or not a repair is covered under warranty.
If the customer has questions about warranty coverage or disputes the technician’s decision that a service call is
not covered under manufacturer’s warranty, please contact Schaerer USA at 888-989-3004 to discuss warranty
coverage.
Preventative Maintenance Calls
Two preventative maintenance visits shall be included. These visits shall be scheduled in or near the 2nd and 4th
quarter and need to take place during normal business hours. Schaerer USA will coordinate scheduling through
its Service Vendors. In the event that the store or site does not make itself available for a PM visit, Schaerer USA
reserves the right to void its obligation toward this visit and the warranty in general.
Schaerer USA Corporation is entitled to utilize customer-initiated service visits to perform the preventative
maintenance inspection, should one occur during or near the respective PM dates.
Components/Parts Covered Under Warranty
The following major internal components are covered under this contract:
Control
Board
PC-Board
Pump
Head
Pump
Motor
Flow Meter
Brewing Unit (Automat)
Brew
Valve
Tea
Valve
Steam Valve
Temperature Probe (internal damage)
Water
Boiler
Steam
Boiler
Grinders Grinder
Motors
Brew Group Drive Motor
Position switches (internal damage)
Transformer
Card
Reader
Display (internal damage)
Air Pump
Warranty Exceptions
Examples of components NOT covered under this contract, excluding manufacturer defects:
Paneling
(Shell)
Bean
Hopper
Cup Warmer Plate
Drip Tray
O-rings
Product
Buttons
(external
damage)
Temperature Probe (external damage) Espresso Spout
Steam Wand
Hot Water Spout
Grinder Blades (normal wear and tear) Display (external)
Chip Cards
Examples of major component malfunctions NOT covered under manufacturer’s warranty:
• Any valve that is clogged or damaged by calcium or other solids/deposits.
• Any sensor is covered with calcium or other solids/deposits.
• Any boiler filled with solids/deposits that needs to be replaced.
• Any damage due to cartridge residue reaching the machine because it was not flushed properly.
Examples of operator error, misuse, abuse, neglect, lack of cleaning, etc., issues that are NOT covered under
manufacturer’s warranty:
• Clogged brew group/automat due to lack of cleaning.
• Any clogging of the drip tray or cracks in the drip tray.
• Foreign objects (coins, small stones, plastic objects, etc.) in the grinders.
• Position switches, inside the automat/brew group area, bent by the operator.
• Calibration complaints (beverage volume and temperature) based on measurements not following the
correct measuring procedure.
• Main waterline being turned off.
The examples listed above do not represent an exhaustive list of the errors that might be encountered. They are
examples only. Terms and conditions of this contract are subject to change.
