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2. Exclusions
This Warranty does not apply:
where the defect is not due to the original design or manufacture of the part (including
where the wood heater, part or accessory has been subject to accident, abuse,
alteration, misuse or neglect or has been installed, inspected, operated or maintained
negligently or not in accordance with applicable local laws and regulations and the
manufacturer’s printed instructions, if any);
where the firebricks, top baffle or fibreglass seal have not been replaced after
becoming damaged or worn;
if You are not a retail purchaser, or in the case of non domestic use (e.g. pubs, clubs);
to any accessories or optional parts;
to any glass, paint, firebrick, fibreglass seal sold or used with the wood heater; or
to any surface rust which may occur in transit, storage or use.
3. How to make a claim
Any claim under this Warranty must be in writing to our mail address below. It must be sent
within the applicable warranty period and must state:
the model and serial number of the wood heater;
the place, price and date of purchase; and
reasonable details of the defect.
To obtain replacement or repair under this Warranty, the wood heater must be returned to
the original place of purchase (and collected from there once the replacement or repair is
complete) at Your cost. Scandia will not be responsible for any associated freight,
disconnection or reinstallation costs (including labour costs). Scandia will only be
responsible for transport of the wood heater from the original place of purchase to Scandia’s
premises (and back), and replacement or repair in accordance with this Warranty.
4. Contact details
Our contact details are:
Business and Mail
address:
306 South Gippsland Hwy, Dandenong South, Victoria, 3175
Phone:
+61 3 5792 2388
Email:
