18
Repair
Service Policy
Before returning a product for repair, verify as well as possible that the suspected unit is
at fault. Then call the factory for a RETURN MATERIAL AUTHORIZATION (RMA)
number. Carefully package the unit, in the original shipping carton if this is available, and
ship prepaid and insured with the RMA number clearly written on the outside of the
package. Include a return address and the telephone number of a technical contact. For
out-of-warranty repairs, a purchase order for repair charges must accompany the return.
SBS will not be responsible for damages due to improper packaging of returned items.
Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com
