ST-5810 Operation Manual
Copyright © 2019-2022 SatLink Elextronics
38
6. REFERENCE
6.1 CUSTOMER SERVICE
General Satlink Customer Service offered by StarLink is available from 8:00 AM to 5:00 PM Pacific Standard Time (California,
USA).
Customer Service performs the following functions:
•
Answers customer questions over the phone on such topics as product operation and repair.
•
Facilitates prompt repair of malfunctioning test sets.
•
Provides information about product upgrades.
A Return Merchandise Authorization (RMA) Number is required before any product may be shipped to StarLink facility in USA
for repair. Out-of-warranty repairs require both an RMA and a Purchase Order before the unit is returned. All repairs are
warranted for 90 days.
Contact Customer Service at:
StarLink LLC
1030 E El Camino Real, #158
Sunnyvale, CA 94087
U.S.A.
Tel: +1 408.931.0958
Web:
http://www.starlink7.com
E-mail:
6.2 TESTING AND CALIBRATION STATEMENT
Satlink certifies that this product was manufactured, tested, and verified according to the applicable Satlink manufacturing
and test procedure(s). These formal procedures are designed to assure that the product meets its required specifications.
This product has no user-adjustable settings. During normal usage, periodic calibration is not a requirement. However, if the
product fails during the self-verification test, during power up, the product can be returned to the manufacturer for
evaluation and repair.
6.3 EXPRESS LIMITED WARRANTY
A. Hardware Coverage. COMPANY warrants hardware products against defects in materials and workmanship. During the warranty period
COMPANY will, at its sole option, either (i) refund of CUSTOMER’S purchase price without interest, (ii) repair said products, or (iii) replace
hardware products which prove to be defective; provided, however, that such products which COMPANY elects to replace must be returned
to COMPANY by CUSTOMER, along with acceptable evidence of purchase, within twenty (20) days of request by COMPANY, freight prepaid.
B. Software and Firmware Coverage. COMPANY warrants software media and firmware materials against defects in materials and
workmanship. During the warranty period COMPANY will, at its sole option, either (i) refund of CUSTOMER’S purchase price without interest,
(ii) repair said products, or (iii) replace software or firmware products which prove to be defective; provided, however, that such products
which COMPANY elects to replace must be returned to COMPANY by CUSTOMER, along with acceptable evidence of purchase, within
twenty (20) days of request by COMPANY, freight prepaid. In addition, during the warranty period, COMPANY will provide, without charge
to CUSTOMER, all fixes, patches, new releases and updates which COMPANY issues during the warranty period. COMPANY does not warrant
or represent that all software defects will be corrected. In any case where COMPANY has licensed a software product “AS IS,” COMPANY’S
obligation will be limited to replacing an inaccurate copy of the original material.
C. The warranty period for Hardware, Software and Firmware will be One (1) Year from date of shipment to CUSTOMER. The COMPANY may
also sell warranty extensions or provide a warranty term of three years with the original sale, which provide a longer coverage period for the
test set chassis, software and firmware, in which case the terms of the express limited warranty will apply to say specified warranty term.
D. Only for CUSTOMER. COMPANY makes this warranty only for the benefit of CUSTOMER and not for the benefit of any subsequent purchaser
or licensee of any merchandise.
E. LIMITATION ON WARRANTY. THIS CONSTITUTES THE SOLE AND EXCLUSIVE WARRANTY MADE BY COMPANY WITH RESPECT TO HARDWARE,
SOFTWARE AND FIRMWARE.THERE ARE NO OTHER WARRANTIES, EXPRESS OR IMPLIED. COMPANY SPECIFICALLY DISCLAIMS THE IMPLIED
WARRANTIES OF MERCHANT ABILITY AND FITNESS FOR A PARTICULAR PURPOSE. COMPANY’S LIABILITY UNDER THIS AGREEMENT WITH RESPECT
TO A PRODUCT, INCLUDING COMPANY’S LIABILITY FOR FAILURE AFTER REPEATED EFFORTS TO INSTALL EQUIPMENT IN GOOD WORKING ORDER
OR TO REPAIR OR REPLACE EQUIPMENT, SHALL IN NO EVENT EXCEED THE PURCHASE PRICE OR LICENSE FEE FOR THAT PRODUCT, NOR SHALL
COMPANY IN ANY EVENT BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, OR SPECIAL DAMAGES OF ANY KIND OR NATURE
WHATSOEVER, ARISING FROM OR RELATED TO THE SALE OF THE MERCHANDISE HEREUNDER, INCLUDING BUT NOT LIMITED TO DAMAGES
ARISING FROM OR RELATED TO LOSS OF BUSINESS, LOSS OF PROFIT, LOSS OF GOODWILL, INJURY TO REPUTATION, OVERHEAD, DOWNTIME,
REPAIR OR REPLACEMENT, OR CHARGE-BACKS OR OTHER DEBITS FROM CUSTOMER OR ANY CUSTOMER OF CUSTOMER.
F. No Guaranty, Non-application of Warranty. COMPANY does not guaranty or warrant that the operation of hardware, software, or
firmware will be uninterrupted or error-free. Further, the warranty shall not apply to defects resulting from:
(1) Improper or inadequate maintenance by CUSTOMER;
(2) CUSTOMER-supplied software or interfacing;
(3) Unauthorized modification or misuse.
