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Deep SUNA Manual
For SUNA running firmware version 2.4 or later
10. Troubleshooting
If there is no response, please contact Satlantic for further assistance.
10.2 Sensor Output Is Unexpected
Unexpected results can take many forms. A sensor that performed fine over a long
period of time may suddenly report results that differ qualitatively or quantitatively from
previous results.
Below are listed a few checks that may identify the problem.
Warning or Error Messages
In case of obvious problems, the sensor outputs error or warning log messages. If the
sensor has internal logging capability, these are also logged to file. Monitoring the log
messages or reviewing the content of the message log file may point to the origin of the
problem.
Inaccurate Nitrate
Systematically inaccurate, but otherwise stable nitrate concentrations indicate the need
to clean the sensor windows and to perform a reference update.
A reference update is best performed from within the SUNACom software. A reference
update involves replacing the reference spectrum in the currently active calibration file
by a new reference spectrum. Detailed instructions are provided in the SUNACom user
manual.
If the concentrations inaccuracies persist, please contact Satlantic.
Imprecise or Noisy Nitrate, Low Spectral Intensity
If the nitrate concentration changes by more than 25 μM within a few samples while
measuring a stable water sample, the measured spectral intensity is usually too low.
The spectral intensity of the sensor drops when the optical path gets obstructed or if
optical component degrade.
Obstructions may be due to a change in the water content, or due to accumulation of
matter (bio film, settled particles) in the sampling volume. If the spectral intensity
remains low after cleaning of the sample volume, and especially the windows, please
contact Satlantic.
High Humidity
If the relative humidity inside the sensor exceeds 90%, the sensor may have developed
a leak, and needs to be returned to Satlantic for service. High humidity is problematic
because it leads to failure of sensor components. Furthermore, high humidity may lead
to condensation on optical components, making measurements inaccurate.
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