52
R
FOR CUSTOMER SERVICE,
TO ORDER ACCESSORY
ADDITIONAL SET-UP OR
PARTS OR LITERATURE
OPERATING ASSISTANCE
PLEASE CALL:
PLEASE CALL:
1
-
800
-
289
-
0980 1
-
888
-
369
-
0304
WHEN CALLING CUSTOMER SERVICE – PLEASE HAVE YOUR MODEL NUMBER READY
OR WRITE TO:
ORION SALES, INC.
3471 N. UNION DR.
OLNEY, ILLINOIS 62450
FOR INFORMATION ON OUR OTHER PRODUCTS, PLEASE VISIT OUR WEBSITE AT
www.orionsalesinc.com
Troubleshooting
Use the following checklist for troubleshooting if you have problems with your Plasma TV. Consult your local
dealer or service outlet if problems persist. Be sure all connections are properly made when using with other
units.
SYMPTOMS
POSSIBLE SOLUTIONS
TV does not
operate.
Make sure the power cord is plugged in.
Try another AC outlet.
Power is off, check fuse or circuit breaker.
Unplug unit for an hour, then plug it back
in.
•
•
•
•
Poor sound
or no sound.
Station or CABLE experiencing problems,
tune to another station.
Check sound adjustments (Volume and
Mute).
Check for sources of possible
interference.
•
•
•
Poor picture
or no picture.
Station or CABLE experiencing problems,
tune to another station.
Make sure channels are set into memory.
Check antenna or CABLE connections,
adjust antenna.
Check for sources of possible
interference.
Check picture control adjustments.
•
•
•
•
•
Poor
reception
on some
channels.
Station or CABLE experiencing problems,
tune to another station.
Make sure channels are set into memory.
Station is weak, adjust antenna to receive
desired station.
Check for sources of possible
interference.
•
•
•
•
Poor color or
no color.
Station or CABLE experiencing problems,
tune to another station.
Make sure channels are set into memory.
Check picture control adjustments.
Check antenna or CABLE connections,
adjust antenna.
Check for sources of possible
interference.
•
•
•
•
•
Picture
wobbles or
drifts.
Station or CABLE experiencing problems,
tune to another station.
Make sure channels are set into memory.
CABLE company is scrambling signal.
Adjust antenna.
•
•
•
•
Digital
broadcasting
screen
problem.
Check digital signal strength.
•
SYMPTOMS
POSSIBLE SOLUTIONS
No CATV
reception.
Check all CABLE connections.
Set TV/CABLE menu option to the CABLE
mode.
Station or CABLE system problems, try
another station.
•
•
•
Horizontal or
diagonal bars
on screen.
Check antenna connections, adjust or
re-direct antenna.
Check for sources of possible
interference.
•
•
No reception
above
channel 13.
Make sure TV/CABLE menu option is in
the appropriate mode.
If using antenna, check UHF antenna
connections.
•
•
No Remote
operation.
Batteries are weak, dead or inserted
incorrectly.
Remote is out of range, move closer to TV
(within 15 feet).
Make sure Remote is aimed at sensor.
Confirm there are no obstructions
between the Remote and the TV.
Make sure the power cord is plugged in.
•
•
•
•
•
TV shuts off.
Auto shut off is set.
Sleep Timer is set.
Power interrupted.
•
•
•
Closed -
Caption is not
activated.
TV station experiencing problems or
program tuned is not closed captioned. Try
another channel.
Check CABLE connection or VHF/UHF
antenna, reposition or rotate antenna.
Set closed caption decoder in the menu.
•
•
•
TV is not
shown in your
language.
Select proper language in the menu
options.
•
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