21
Hints and Tips
If a problem does occur, it may often be due to something very minor. The following table
contains various tips.
Problem
Solution
No power.
• Ensure the mains cable is connected securely at both ends.
• Make sure that the ON mode is selected.
The remote control
does not function.
• Use the remote control near the unit.
• Point the remote control at the remote control sensor on
the unit.
• Replace the battery in the remote control with a new one.
• Remove any obstacles between the remote control and the
unit.
Loud hum or noise is
heard.
• The plugs and sockets are dirty. Wipe them with a cloth
slightly moistened with an appropriate non-abrasive
cleaning solution.
The unit does not
respond when pressing
any buttons.
• The unit may freeze up during use. Switch the unit off and
then on again at the mains socket to reset the unit.
I cannot find
“S42SWLH13” on my
Bluetooth device.
• Ensure the Bluetooth function is activated on your
Bluetooth device.
• Re-pair the unit with your Bluetooth device.
Some NFC-enabled
mobile devices cannot
pair directly with the
unit via NFC.
Please try either one of the solutions below:
• Download and install NFC reader apps into your
NFC-enabled mobile device. Please refer to your mobile
device’s guidebook for more details.
• Pair with the unit via Bluetooth first, then tap again on
the icon.
• Simply pair with the unit via Bluetooth.
No sound from the sub-
woofer.
Please try either one of the solutions below:
• Press STANDBY to switch the soundbar to standby
mode. Then press STANDBY again to switch the
soundbar on.
• Unplug both the soundbar and the sub-woofer from
the mains socket, then plug them again. Switch on the
soundbar.
• The soundbar may have lost connection with the sub-
woofer. Re-pair the units by following the steps on page 17
“Wireless Pairing the Soundbar and the Sub-woofer”.
If any functional abnormality is encountered, unplug the unit from the mains socket
and reconnect it again.
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