New Equipment Warranty
5-years on molded body parts, 2-years on motor and pump, 1-year on all electrical parts.
Warranty Policy
All equipment is inspected and tested before shipping from the manufacturer. All parts are
warranted to be new and free from defects in workmanship and material, under normal use to the
original retail purchaser. This warranty limits manufacturer’s liability for defects in workmanship
or materials for replacement of defective parts only. The manufacturer accepts no liability for
incidental or consequential damages arisen from the use of any equipment, defective or not. This
warranty is in lieu of all expressed or implied warranties and is extended only to the original retail
purchaser. Manufacturer sales and service representatives are not authorized to waive or alter the
terms of this warranty, or to increase the obligations of the manufacturer under the warranty. Parts
replaced or repaired under this warrant are warranted for the remainder of the original warranty
period.
Freight charges and travel charges to and from the service provider shall be covered for ninety (90)
days from the purchase date. After the ninety (90) day period, these freight charges shall be paid
by the equipment owner, subject to manufacturer discretion. Certain circumstances may require
additional consideration. No travel charges shall be covered after ninety (90) days.
The manufacturer covers up to one (1) year (365 days) of service labor at the manufacturer’s
calculated hourly labor rate/repair time when performed by a manufacturer’s authorized service
provider. Ultimately, labor reimbursement costs are at the discretion of the manufacturer. After
one (1) year, the original retail purchaser is responsible for all labor costs with no manufacturer
reimbursement.
The original purchaser must contact the manufacturer to follow correct RMA/warranty procedures.
They must have a copy of the RMA Sheet enclosed in the box with the returned item. No returns
shall be authorized unless the proper RMA procedures are followed. It is the responsibility of the
distributor to repair the customer’s equipment as soon as possible. If the distributor does not have
the facilities to repair the equipment, it may be shipped or taken to an authorized service center for
repair.
The manufacturer charges a 15% restocking fee for any items that are being returned to stock. Items
must be new, unused, free of damage and are only good for up to one (1) year. After one (1) year,
the manufacturer does not accept the return of any item(s) for a reimbursed price.
Authorized warranty replacement parts need to come directly from the manufacturer. Any use of
any other parts will void warranty. Sandia Products does not reimburse for parts used by customer
that were not supplied directly for the machine under warranty.
The customer must contact the manufacturer prior to working on or changing out of any parts, etc.
The manufacturer must issue an RMA Sheet containing approved labor time and replacement parts.
Do not send parts or equipment back to the manufacturer without an RMA Number and approval.
No labor will be paid for, nor parts cost paid for or reimbursed, that have not previously been
approved by the manufacturer. All warranty work must be approved and authorized to qualify, and
appropriate warranty procedures must be followed.
The warranty starts on the purchase date by the original purchaser from an authorized Sandia
Products distributor, subject to proof of purchase. The Machine Registration Form must be
completed online at the time of purchase. If proof of purchase cannot be identified, the warranty
start date is ninety (90) days after the date of sale to an authorized Sandia Products distributor.
(4) 12-Gallon Indy Automotive Extractor with Heat
12-Gallon Indy Automotive Extractor with Heat (13)
