Sanden Heat Pump – Owner’s Manual
Page
1
9
of 20
Warranty Exclusions
Repair and replacement work will be carried out as set out in the EcoPlus Heat Pump Water
Heater System warranty. However, the following exclusions may void the warranty and
may
incur additional service charges and/or cost of parts:
Accidental damage to the Heat Pump Water Heater System or any component, including:
Acts of God, failure due to misuse, incorrect installation, attempts to repair the water heater
other than by a
n EcoPlus authorized installer, or the Rheem service department.
Where it is found there is nothing wrong with the
EcoPlus
Heat Pump Water Heater
System;
where
the complaint is related to excessive discharge from the temperature and/
or the
pressure
relief valve due to high water pressure; where there is no flow
of hot water due
to faulty
plumbing; where water leaks are related to plumbing and not
the
EcoPlus
Heat Pump
Water Heater
System or its components; where there is a
failure of electricity or water
supplies; where the
supply of electricity or water does not
comply with relevant codes or
acts.
Where the
EcoPlus
Heat Pump Water Heater System or its component has failed directly or
indirectly
as
a result of excessive water pressure.
Overflow vent drain has not been installed or is blocked or corroded
Where the Heat Pump has rusted as a result of a corrosive atmosphere; eg. Salt water
s
pray,
sulfur environments.
Where the unit fails to operate or fails as a result of ice formation in the piping to or from the
EcoPlus
Heat Pump Water Heater System.
Repair and/or replacement of the
EcoPlus
Heat Pump
Water Heater S
ystem due to
scale
formation in
the waterways
or the effects of either corrosive water or water with
a high
corrosive water
supply or a water
supply with a high chloride or low PH level as
outlined
in the Owner's
Manual and Installation
Manual.
Warranty Service is provided to the original owner of the equipment only.
Subject to any statutory provisions to the contrary, this warranty excludes any and all claims for
damage to furniture, carpets, walls, foundations or any other consequential loss either directly
or indirectly due to leakage from the EcoPlus Heat Pump Water Heater System, or due to leakage
from fittings and/or pipe work of metal, plastic or other materials caused by water temperature,
workmanship or other modes of failure.
Warranty Period
Subject to the Warranty Conditions and Exclusions stated above, your
EcoPlus
Heat
Pump Water Heater System is warranted in a Residential application as follows:
Heat pump unit
–
Sanden warrants all parts labour on the
EcoPlus
heat pump unit for a
period of 6 (Six) years from date of installation.
Rheem warrants the tank parts and labour for up to 6 years &
up to
10 years for tank replacement warranty only (no labour) from the date
of installation.
Tank unit
–
In a Commercial or Industrial application, the warranty period on both Heat Pump
unit and Tank is reduced to 1 (One) year only with no
Labour
warranty.
