42 English
Tr
ouble
shoo
ting
Troubleshooting
Problem
Action
Leaks water.
•
Make sure the door is properly closed.
•
Make sure all hose connections are tight.
•
Make sure the end of the drain hose is correctly inserted and
secured to the drain system.
•
Avoid overloading.
•
Use high efficiency (HE) detergent to prevent oversudsing.
Has odours.
•
Excessive suds collect in recesses and can cause foul odours.
•
Run cleansing cycles to sanitize periodically.
•
Clean the door seal (diaphragm).
•
Dry the washing machine interior after a cycle has finished.
No bubbles are seen
(Bubbleshot models
only).
•
Overloading may screen bubbles.
•
Severely contaminated laundry may not generate bubbles.
Wi-Fi does not work
(Wi-Fi models only).
•
Make sure the Internet connection to your house is properly
established.
•
Make sure the router turns on and operates normally.
•
Make sure you have installed the latest version of the Smart
Control App.
If a problem persists, contact a local Samsung service centre.
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