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28

 _ Troubleshooting

This Document can not be used without Samsung’s authorization.

No.

Information Type Information 

Code

Causes

Corrective Actions

14

Power

UC

(9C)

-  Power condition fault.
-  This occurs when under or over voltage is supplied.
-  Extension lead or plug adapter is being used.
-  Main PBA fault (sometimes)

•  Check the power supply,

polarity and voltage. 

•  Select a hot wash or dry cycle 

(wd only), measure the voltage 

supplied during heating. (A error 

occurs when under voltage is 

detected.) 

  *  Safety ensure safe working 

practices observed when testing

live appliance. 

•  Check if a socket outlet adaptor is 

being used. 

•  Main PCB fault (sometimes)

15

Mems PBA

8C

-  Error detected in the Mems PBA or data error 

detected.

•  Check the wire connections.

Replace if necessary.

1. Check the wire connections.
2. Replace the Mems PBA.
3.  Main PBA wire connection 

error or PBA’s silver nano part 

malfunction. 

Replace if necessary.

16

Add Door

DDC

-  A switch contact error because of  damage to the Add

Door switch.

-  When the add door is pulled by force.
-  This occurs in the hot wash because the add door is 

pushed due to a pressure difference from internal 

temperature changes.

-   S/W contact fault because of LID TC “L” 

transformation.

•  Add door open/close switch fault.
• Main PCB fault.

DC3

-  The Add Door lock switch terminal is connected

incorrectly.

-  The Add Door lock switch terminal is broken.
-  This occurs due to Low insualtion of the wiring assy.
-  Main PCB fault.

•  Add door lock switch fault.
• Main PCB fault.

17

Detergent

Drawer Motor

6C

-  Auto detergent dispense motor constrain
-  Auto detergent dispense motor wiring
-  Auto detergent dispense motor not operate

•  Check motor operation by 

pressing the laundry when you 

enter auto detergent dispenser.

•  If not operation change ASSY 

PUMP DRAIN.

18

Auto Dispense

6C1

-  The input arrest of the detergent motor is sensed.

Check the wire and if necessary 

replace it.

1. Check Wire connection
2. Replace Assy Pump

6C2

-  The non-operation of the detergent motor is sensed.

6C3

-  The in put arrest of the fabric softener motor is sensed.

6C4

-  The non-operation of the fabric softener motor is 

sensed.

6C5

-  The motor motion perception sensor fault

6C6

-  The detergent level perception sensor fault

6C7

-  The fabric softener level perception sensor fault

Содержание WW11B Series

Страница 1: ...ENTS SERVICE Manual BasicModel WW90T6 WW6000TPROJECT NewModel WW11B WW5 7 9000B PROJECT 1 SafetyInstructions 2 Features and Specifications 3 Disassemblyand Reassembly 4 Troubleshooting 5 PCB Diagram 6...

Страница 2: ...ATW WW11BB704DGE WW11BB904AGE WW11BBA046AE WW11BB504CAW WW11BB704AGE WW11BB904CGH WW11B1A046AE WW11BB534DAB WW11BB744DGB WW11BB944DGB WW11BB534CAE WW11BB744AGB WW11BB944AGB WW11B1534DAB WW11B1744CGE W...

Страница 3: ...els 5 2 3 Options specifications 6 3 Disassembly and Reassembly 7 3 1 Tools for disassembly and reassembly 7 3 2 Standard disassembly drawings 8 4 Troubleshooting 25 4 1 Information Code 25 4 2 Proble...

Страница 4: ...aintenance instructions Any damage to the product caused by an attempt to repairthe product by any person otherthan a Samsung certified service providerwill not be covered by the warranty WARNING BEFO...

Страница 5: ...scharge the PBA powerterminals before starting the service 4 Failing to do so may result in a high voltage electric shock When replacing the heater make sure to fasten the nut afterensuring that it is...

Страница 6: ...a control button using a sharp tool orobject 4 This may result in electric shock ordamage to the product CAUTION WHILE SERVICING When wiring a harness make sure to seal it completely so no liquid can...

Страница 7: ...del name WW11B Dimensions A Width 600 mm B Height 850 mm C Depth 600 mm D Depth DoorFrame thickness 630 mm E 1080 mm Waterpressure 50 800 kPa Nerweight 73 0 Kg WW BB G 72 0 Kg WW BB T WW BB A 70 0 Kg...

Страница 8: ...Pump Pump Pump Pump Pump USP Eco Bubble Hygiene Steam AOW AD X X X X Speed Spray X X X X Q drive 2nd 2nd X X X X X X AI Ecobubble X X X X AI Control Smart Control X X Design DISPLAY Flat Best Simple F...

Страница 9: ...75A To setupwatersupply 1 4 Manual Users DC68 04409 To explain the product operation and installation 1 5 Cap Fixer DC67 00307A To coverthe holes 4 6 Hose Hanger DC67 00357A To secure the drain hose 1...

Страница 10: ...n 2 19mm Pulley 1 Double ended spanner 10mm 13mm 19mm Replaced by box driver Leg Vice pliers A Tool forprotecting empty turning of bolt or abrasion from using box driver Fordisassembly of Spin drum Ot...

Страница 11: ...ference when disassembling and reassembling the product Disassembly Part Figure Description AssyCoverTop 1 Remove 2 screws holding the CoverTop at the back of the unit using screw driver BACK FRONT 2...

Страница 12: ...Samsung s authorization Reassembly Part Figure Description AssyDrawer 1 Fit the hole and press the Cap Rinse so that it can be assembled 2 Make sure to fit the rail when reassembling the Assy drawer 3...

Страница 13: ...ng s authorization Disassembly Part Figure Description AssyDrawer Auto Dispense 1 Pull to open the Drawerby hand 2 While holding down the release leverinside the drawer red box slide open the drawer 3...

Страница 14: ...eassembly Part Figure Description AssyDrawer Auto Dispense 1 Fit the hole and press the Cap Rinse so that it can be assembled 2 Assemble the CoverDrawerby hand 3 Make sure to fit the rail when reassem...

Страница 15: ...imple Before you start disassemble Assy CoverTop Assy Drawer 1 Remove coverscrew and then1 screws holding the Panel control using screw driver 2 Slide the Assy CoverPanel about10mm to the left and pul...

Страница 16: ...e a look at the hook and put it in the right place Be careful not to break the hook Make sure the Wire harness are not getting stuck in otherparts 5 Attach the Assy CoverPanel to the front and slide a...

Страница 17: ...overscrew and then1 screws holding the Panel control using screw driver 2 Slide the Assy CoverPanel about10mm to the left and pull it forward 3 HoldtheAssyCoverPanelwhile pulling it upwards and disass...

Страница 18: ...Samsung s authorization Part Figure Description AssyPanel Control LED 5 Attach the Assy CoverPanel to the front and slide about10mm to the right 6 Fit the coverscrew to the red braille mark fix the t...

Страница 19: ...rization Disassembly Part Figure Description AssyHousing Drawer Before you start disassemble Assy CoverTop Assy Panel Control 1 Remove 4 screws to disassemble frame plate up using screw driver 2 Remov...

Страница 20: ...t Samsung s authorization Part Figure Description AssyHousing Drawer 3 Separate the watervalve hose with long nose plier 4 Separate Housing Drawerlow by pressing the hooks on both sides by hand To ful...

Страница 21: ...Figure Description AssyHousing Drawer Auto Dispense 1 Disassemble the 5screws holding the pump with screw driver To fully separate disassemble WaterValve 2 Separate Housing Drawerlow by pressing the h...

Страница 22: ...t can not be used without Samsung s authorization Part Figure Description AssyHousing Drawer Auto Dispense 1 Assemble the Housing Drawerlow by pressing the hooks on both sides by hand 2 Assemble the 5...

Страница 23: ...e the Housing Drawerlow by pressing the hooks on both sides by hand Be careful not to break the hose 2 Assemble the watervalve hose with long nose plier Be careful not to break the hook Make sure to i...

Страница 24: ...zation Part Figure Description AssyHousing Drawer 3 Assemble the Band rings 2ea Make sure to insert the hoses and assemble the clamp band rings correctly There re risks of leakage orpoorperformancewhe...

Страница 25: ...not to tearup the diaphragm 1 Using long nose pliers pick up one of the rings on Wire Diaphragm which connect the spring and the wire ends Then separate the Wire Diaphragm from the FRAME FRONTand Dis...

Страница 26: ...ove Guide coverfilter using screw driver Be careful not to break the hook 7 Pull the Guide filtertowards you 8 Lift Frame front up to disassemble Cover Back Unfasten 6 Depending on the model there can...

Страница 27: ...Figure Description AssyDoor 1 Remove 2 screws holding the Assy door Remove the doorby slightly lifting the door Reassembly Part Figure Description AssyDoor 1 Assemble the doorwith Frame Front by fitt...

Страница 28: ...statorfault MainPCBfault 3C1 Motoroverloadedduetotoomuchlaundry Non sensing PBA fault 3C2 ThemotordrivingerrorfromthePBAisweak Unstablerelayoperation etc 3C3 TheIPMterminalofthemainPBAisnotconnected T...

Страница 29: ...ispulledbyforce Thisoccursinthehotwashesbecausethedooris pushedduetoapressuredifferencefrominternal temperaturechanges S WcontactfaultbecauseofLIDTC L transformation Doorlockswitchfault Drainpumpfault...

Страница 30: ...notworkandwaterissupplied continually Waterissuppliedcontinuallybecauseoffreezingor becausethereisforeignmaterialinthewatersupply valve Thismayoccurwhenthesensorisfaultyorthe pressuretubeisblockedorda...

Страница 31: ...headddoorispulledbyforce Thisoccursinthehotwashbecausetheadddooris pushedduetoapressuredifferencefrominternal temperaturechanges S WcontactfaultbecauseofLIDTC L transformation Adddooropen closeswitchf...

Страница 32: ...s not touching any otherobject Make sure the laundry load is balanced The washing machine does not drain and orspin Make sure the drain hose is straightened all the way to the drain system Make sure t...

Страница 33: ...5 1 WIRING DIAGRAM SIMPLE This Document can not be used without Samsung s authorization n REFERENCE INFORMATION BLK BLACK BLU BLUE GRN GREEN GRY GRAY NTR NATURAL ORG ORANGE PNK PINK RED RED SKYBLU SKY...

Страница 34: ...ING DIAGRAM LED This Document can not be used without Samsung s authorization n REFERENCE INFORMATION BLK BLACK BLU BLUE GRN GREEN GRY GRAY NTR NATURAL ORG ORANGE PNK PINK RED RED SKYBLU SKYBLUE VIO V...

Страница 35: ...e Basic Flat_Basic A 9 5 95 2nd Bespoke Best Flat_Best 9 9 90 X Bespoke Good Flat_Best 7 8 5 85 X Bespoke Good Flat_Basic 5 8 80 RPM Motor Feature Door Body RPM MOTOR code Leakeage A Hose Bubble wifi...

Страница 36: ...washing machine generated while the washing machine is running 2 Heater The heateris located on the tub inside the washing machine It heats the waterto increase wash efficiency 3 DoorLock Switch Detec...

Страница 37: ...plicable International and ordomestic law 2022 Samsung Electronics Co Ltd All rights reserved Printed in Korea GSPN GLOBALSERVICE PARTNER NETWORK Area Web Site Europe CIS Mideast Africa gspn1 samsungc...

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