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4-1-4. Service Mode

4. Test Mode & Error Check

How to Enter:

- To enter the Service Mode, press the Signal and Extra Rinse Keys for 3 seconds or until the unit sends out
beeping sounds.

Definition of Service Mode:

- Service Mode enables service technicians to verify the operation of the washing machine and do troubleshooting.

- Service Mode can be entered during all washing cycle without interrupting the cycle except some of test modes.

- Various tests can be done with Service Mode. So, troubleshooting can be done based on the resulting diagnostic codes.

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Содержание WF361BVBEWR

Страница 1: ...BIGBANG PJT TRAINING MANUAL May 2012 SAMSUNG Clothes Washer Digital Appliances Division WF361BVBEWR...

Страница 2: ...troduction 3 2 Changed Part List 6 3 Instruction of Function 12 4 Test Mode Error Check 22 5 SVC Information Troubleshooting 45 6 Reference Information 51 7 Disassembly Reassembly 60 8 Nomenclature 72...

Страница 3: ...lowest vibration noise level Extra Capacity 3 6 cu ft DOE Stylish Design Vibration Reduction Technology Extra Capacity 3 6 cu ft DOE Direct Drive Inverter motor Tender Drum Main Feature Sub Feature De...

Страница 4: ...System Direct Drive System USP Spec Capacity 3 6 cu ft 3 6 cu ft 3 5 cu ft MEF 3 0 3 0 3 0 WCF 3 3 3 3 3 3 kWh year 97kWh year 97kWh year 137kWh year VRT Yes RPM 1 100 1 200 1 100 Motor DD motor DD m...

Страница 5: ...1 Product Introduction 1 3 Product Dimension Dimension Inch Cm Height Overall A 38 7 98 4 Width B 27 68 6 Depth with Door Open at 90 Degrees C 50 8 129 Depth D 31 5 80 5...

Страница 6: ...ng Shape WF220ANW WF361BVB Features 1 Wool Mark Yes 2 Temp Cold Cold Warm Cold Warm Warm Hot Cold 3 Icon Old Version 1 Wool Mark No 2 Temp Cold Eco Warm Warm Hot 3 Icon New Version 2 1 ASSY PANEL CONT...

Страница 7: ...2 2 ASSY DRAWER 2 Changed Part List Div Basic Big Bang Big Bang Shape WF220ANW WF361BVB Features 1 Location of LOGO Top 1 Location of LOGO Center 7...

Страница 8: ...3 ASSY DRUM 2 Changed Part List Div Basic Big Bang Big Bang Shape WF220ANW WF361BVB Features 1 Capacity DOE 3 5 CU FT 2 The shape of Drum Back Old 1 Capacity DOE 3 6 CU FT 2 The shape of Drum Back New...

Страница 9: ...2 4 ASSY DOOR 2 Changed Part List Div Basic Big Bang Big Bang Shape WF220ANW WF361BVB Features 1 Color Silver 1 Color White 9...

Страница 10: ...2 5 ASSY KNOB ENCODER 2 Changed Part List Div Basic Big Bang Big Bang Shape WF220ANW WF361BVB Features 1 Shafe Old 1 Shafe New 10...

Страница 11: ...2 8 Software 2 Changed Part List Div WF220ANW WF361BVBEWR Display Method Graphic LED Graphic LED Course 8 8 Option Pure Cycle Pure Cycle Extra Rinse Extra Rinse Delay Start Delay Start 11...

Страница 12: ...he different water temperature options Hot Whites and heavily soiled colorfast items Warm Colorfast items When warm rinse is selected only the final rinse will be warm The other rinses will be cold to...

Страница 13: ...fferent spin speed options High Use for underwear t shirts jeans and sturdy cottons Medium Use for jeans wrinkle free or wash and wear items and synthetics Low Use for delicate items needing a slow sp...

Страница 14: ...elect the Soil Level washing time Heavy For heavily soiled loads Normal For moderately soiled loads This setting is the best for most loads Light For lightly soiled loads 5 Signal Selection Button Pre...

Страница 15: ...up to 19 hours in one hour increments Extra Rinse Add an additional rinse at the end of the cycle to more thoroughly remove laundry additives and perfumes Pure Cycle Use for drum cleaning It cleanses...

Страница 16: ...peed for the cycle Normal For most fabrics including cottons linens and normally soiled garments Heavy duty For sturdy colorfast fabrics and heavily soiled garments Perm Press For wash and wear synthe...

Страница 17: ...as lingerie silk and other handwash only fabrics For best results use liquid detergent Wool The machine washable wool Loads should be under 8 pounds Quick Wash For lightly soiled garments needed quick...

Страница 18: ...Selection Button Press to pause and restart programs 9 Power Button Press once to turn your washer on press again to turn your washer off If the washer is left on for more than 10 minutes without any...

Страница 19: ...ion you can pause the Child Lock operation for 1 minute by pressing and holding both the Spin and Soil Level buttons simultaneously for approximately 3 seconds 1 If Child Lock mode is paused temporari...

Страница 20: ...the Start Pause button 3 3 Spin Only 3 Instruction of Function 3 4 Garment You can add or take out laundry items even after the wash has started as long as the Garment light is turned on Pressing the...

Страница 21: ...3 5 Water Flow 3 Instruction of Function 21...

Страница 22: ...1 Test Mode Test Mode Each Test Mode for the BIGBANG is as follows in the coming pages The test modes indicated by the red arrows are modes unable to get an access once the washing cycle has started...

Страница 23: ...Plug in the unit Press Soil Key Spin Key and Power Key at the same Time Definition of Quick Test Mode Check operation of all LED s Verify faulty LED Check model and software version Check different op...

Страница 24: ...2 Displays software version for a sec and Clear EEprom Ex If S W Version is 04 7 Segment will display Ud04 3 When the version is displayed turn the Jog Dial so that the version disappears Press the f...

Страница 25: ...o be on Press Delay Start Key and Power Key at the same time Definition of EEPROM Clear Mode EEPROM initialization All course option settings are to be reset to default values after EEPROM initializat...

Страница 26: ...de 4 Test Mode Error Check How to Enter Press Delay Start Key and Extra Rinse Key together for 7 sec Definition of Continuous Run Mode Will continuously repeat the current cycle until the Continuous R...

Страница 27: ...tinuous run mode is cancelled 4 During Continuous Run Mode press Delay Start Extra Rinse Key for 7 sec to return to normal user mode The seven segments will no longer display the number of cycles and...

Страница 28: ...ounds Definition of Service Mode Service Mode enables service technicians to verify the operation of the washing machine and do troubleshooting Service Mode can be entered during all washing cycle wit...

Страница 29: ...does not spin 3 The present state of the machine will not be changed i e the current cycle in progress will not be interrupted and only the display will change 4 To exit Service Mode press Signal and...

Страница 30: ...How to Enter During Service Mode press the Delay Start and Temp Keys for 3 seconds to enter Quick Spin Test Mode Cannot enter once the washing cycle has started Definition of Quick Spin Test Mode Qui...

Страница 31: ...Start Pause button is pressed during Quick Spin Test Mode it will stop accelerating and hold its spinning speed for 10 minutes before going back to Quick Spin Test Mode Also to cancel the hold and al...

Страница 32: ...ivate the Service Mode in advance 2 When the Signal key is pressed the total number of washings will light up and a signal LED will glow 3 The maximum number of cycles will be 1999 The counter will ro...

Страница 33: ...sion Check Mode is to bring up S W Version information S W Version Check Mode 1 Activate the Service Mode in advance 2 Press the Soil Level Key to bring up its software VersionEX Generate Ud04 at Vers...

Страница 34: ...ge press the Temp key Each stage is located at key points of a complete cycle as follows End of Each Fill Beginning of Wash or Rinse Tumble Session Caution Check if the current water level is higher t...

Страница 35: ...4 1 8 Fast Time Down Test Mode 4 Test Mode Error Check 35...

Страница 36: ...e first 2 Press the key to start Board Input Test 3 Turn the Jog Dial so that the normal course LED is turned on and The Water Temperature will be displayed in Celsius 4 Turn the Jog Dial so that the...

Страница 37: ...to Enter To enter the Diagnostic Code Check Mode with code d flashing press the Spin key during Service Mode Definition of Diagnostic Code Check Mode Diagnostic Code Check Mode is to bring up the sto...

Страница 38: ...e diagnostic codes d1 d2 d3 d9 turn the Rotary Cycle Selector in one direction either Clockwise or Counterclockwise 4 Now when turning the Rotary Selector Key in the same direction it shows diagnostic...

Страница 39: ...4 Test Mode Error Check 4 1 11 Demo Mode How to Enter To enter the Demo Mode Press Delay Start Soil Level Key for 5 Sec While a cycle is not running 39...

Страница 40: ...r 6 minutes Go to No Water Fill Troubleshooting Section 4 FL Door fails to lock after 7 attempts Go to Will Not Lock Troubleshooting Section 5 LE A water level lower than the Reset water level is dete...

Страница 41: ...water level falls below the reset water level First check to see that all of water valves are not stuck If water valves are OK check water level 8 dc Unbalance or cabinet bump is detected during final...

Страница 42: ...ow temperature or resistance Thermal sensor or PBA resistance Go to Board Input Test and check Water Temperature Check loose or pinched wires Replace PCB or thermistor 12 3E MICOM is attempting to dri...

Страница 43: ...ion 13 Sr System Relay Main Relay Failure PCB does not notice the relay operation when there should be Replace PCB 14 Hr Heater Relay Failure No Heater Relay Check Signal Replace PCB 15 nF1 The hot co...

Страница 44: ...ecified limit Replace PCB 17 suds Suds is detected during the washing session SUdS is not an error If the washer is in suds period SUdS will light up instead of remaining time Guide a user to reduce a...

Страница 45: ...er Check if PCB connectors are assembled properly Check if CN2 terminals on PCB are in good condition Refer to PCB Connector Check Replace PCB Leaking Make sure inlet hose connections are not leaking...

Страница 46: ...r completely Check for water left inside the washer If so go to Will Not Drain Perform Quick Test Mode or Quick Spin Test Does the washer spin Before the test empty the unit inside If it doesn t tumbl...

Страница 47: ...Coil It should read 1 18K ohms Check Pin 1 of CN2 and PIN 1 2 7 8 9 of CN3 Check Pressure S W and PCB for loose connections Refer to PCB Connector Check Tub Full of Suds Go to Will Not Drain and Will...

Страница 48: ...ck Check if the door is being pushed out which may keep it from unlocking Door locks itself when the water level is too high Opening door will result in water draining from door opening Check the foll...

Страница 49: ...y twist in the hose the one between Tub and Drain Pump Check if it reads AC 120V at the pump when a spin cycle is selected Read the winding resistance of the pump motor 14 2 7 Ohms Check the pump at C...

Страница 50: ...floor Rubber Feet Leaving Marks on Floor Use a pencil eraser to remove mark Walk washer into location do not drag Additive Cups Full of Water Small amount of water in bottom of additive cups is norma...

Страница 51: ...6 1 PCB Connector Check 6 Reference Information CN8 CN5 CN1 R1 RY1 RY2 CN2 51...

Страница 52: ...or Lock Check Check Voltage at Pin 1 of CN2 and Pin 6 of CN5 When Door Lock AC 120V Drain Motor Check Check Voltage at Pin 1 of CN2 and Pin 4 of CN5 When Drain Pump operates AC 120V Water Valve Check...

Страница 53: ...6 2 Wiring Diagram This Document can not be used without Samsungs authorization 6 Reference Information 53...

Страница 54: ...f the Door Lock Switch must be approximately 40 to 57 1 Check the water level sensor frequency 2 Check it after the water level sensor and the connector are connected 3 Frequency Approx 26 4 kHz with...

Страница 55: ...esistance Approximately 174 between the terminals for the Water Supply Valve Plug out the connector and read resistances at any two of the three terminals on Motor Should be 15 6 Reference Information...

Страница 56: ...6 4 Schematic Diagram Main PCB This Document can not be used without Samsungs authorization 6 Reference Information 56...

Страница 57: ...6 4 Schematic Diagram Sub PCB This Document can not be used without Samsungs authorization 6 Reference Information 57...

Страница 58: ...door should be opened Q What should I do when Information Code dc lights up A When the Information Code is displayed press the Start Pause dial and then restart the cycle For more information refer to...

Страница 59: ...oor will remain locked until the power comes back on If the power comes back on while the door is still locked the cycle will resume where it left off If the door is unlocked PF will display and the w...

Страница 60: ...turn it slowly the Motor also rotates torque it quickly and firmly in a single action Do not remove the nut by inserting a screwdriver into the Motor as this result in a problem with the motor 3 Remov...

Страница 61: ...he back fixing the COVER TOP 2 Disassemble the COVER TOP by sliding it backwards and remove the 4 screws on the PANEL CONTROL 3 Press the Separate button to separate the ASSY DRAWER 4 Disassemble the...

Страница 62: ...TROL towards and then lift it upwards to separate 6 Disassemble the WIRE HARNESS connected to the ASSY PCB 7 Remove the 6 screws and separate the ASSY PCB Separate the ASSY KNOB ENCODER at first 8 Dis...

Страница 63: ...E DOOR and the FRAME FRONT 2 Disassemble the ASSY DOOR lifting it up slightly 3 Remove the 15 screws fixing the HOLDER GLASS including the 2 blue screws holding the LEVER DOOR 4 Disassemble the HOLDER...

Страница 64: ...RAGM upside and finish disassembling along the circle 2 Remove the 2 screws to separate the DOOR LOCK S W 3 Remove the 4 screws at the top of FRAME FRONT To assemble hook the FRAME FRONT onto the BOTT...

Страница 65: ...NT 4 Push the lever and pull it towards to open the COVER FILTER 5 Separate the remaining WATER REMOVAL HOSE BLUE from the hook and remove the 2 screws RED 6 Press the UPPER PLATE slightly with the sc...

Страница 66: ...d Repairing the VALVE 1 Separate the COVER TOP and then separate the wire connected to the valves 2 Remove the 4 screws fixing the valves 3 Remove the hose connected to the valves Use the plier to rem...

Страница 67: ...eparate the wire connected the PRESSURE SENSOR 2 Adjust the plastic clip of pressure sensor between two nose of plier then grip and pull the plastic clip with caution Use the long nose plier to push t...

Страница 68: ...the PUMP 2 Separate the Clamp of the hose connected to the PUMP and then pull the DRAIN HOSE 3 Separate the Clamp of the hose connected to the PUMP and then pull the HOSE AIR 4 Separate the Clamp of...

Страница 69: ...2 screws fixing GUIDE WIRE 6 screws fixing FRAME PLATE U 2 Remove the 4 bolts fixing WEIGHT BALANCER and then pull it towards with caution 3 Remove the 4 bolts fixing DAMPER to take ASSY TUB out 4 Rem...

Страница 70: ...ng the TUB 5 Open the cap of SPRING HANGER to take ASSY TUB out 6 Lift the ASSY TUB with two people cafel with holding SPRING HANGER 7 Remove the M10 bolt from the middle of the TUB and separate the T...

Страница 71: ...rom TUB remove the M10 bolt from the upper ASSY DRUM disassemble the ASSY FLANGE SHAFT 2 Remove the screws from the outer sides and then remove the two upper and lower BALL BALANCERS 3 Remove the scre...

Страница 72: ...bo W D Dryer D V 36 3 6 cu ft 40 4 0 cu ft Feature 1 Code Prestiage 9 Best 7 Better 5 Good 3 Basic 1 Feature 2 Code Bubble Inverter U Bubble Water Shot Inverter S Inverter B Bubble Dual Shot Water Sho...

Страница 73: ...THANK YOU 73...

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