Samsung WD16J9***** Скачать руководство пользователя страница 61

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Troubleshooting

English

Troubleshooting

Checkpoints

If you encounter a problem with the washing machine, first check the table below and try
the suggestions.

Problem

Action

The washing machine
won’t start.

•  Make sure the washing machine is plugged in.
•  Make sure the door is properly closed.
•  Make sure the water tap is open.
•  Tap

Start

again on the main screen.

Water supply is
insufficient, or no
water is supplied.

•  Open the water tap fully.
•  Make sure the water supply hose is not frozen.
•  Make sure the water supply hose is not kinked or clogged.
•  Clean the filter on the water supply hose.

The washing machine
vibrates badly or
makes noise.

• Make sure the washing machine is installed on a level floor. If

the floor is not level, use the levelling feet to adjust the level.

• Make sure that the shipping bolts are removed.
• Make sure the washing machine is not touching any other

object.

• Make sure the laundry load is balanced.

The washing machine
does not drain and/
or spin.

• Make sure the drain hose is straightened all the way to the

drain system.

• Make sure the debris filter is not clogged.

The door won’t open.

• Tap

Start

to stop operating the washing machine.

• The door remains locked during the cycle heating process of

the Sanitize cycle.

• It may take several seconds to disengage the locking

mechanism.

The washing machine
produces lots of
bubbles.

• Check if the Auto Detergent and Auto Softener settings are

properly specified.

• Make sure you use the recommended types of detergent as

appropriate.

I cannot apply
additional detergent.

• Check the remaining amount of detergent and fabric softener

to see if they are already up to the limit.

• Make sure the Auto Dispense function is enabled, with both

the Water Hardness and Density settings properly specified.

If a problem persists, contact a local Samsung service centre.

WD16J9845KG_DC68-03474E-01-EN.indd 61

2016/3/3 14:35:41

Содержание WD16J9*****

Страница 1: ...Washing Machine User manual WD16J9 WD16J9845KG_DC68 03474E 01 EN indd 1 2016 3 3 14 35 27 ...

Страница 2: ... cautions 13 Critical cleaning warnings 16 Installation 17 What s included 17 Installation requirements 19 Step by step installation 21 Before you start 30 Initial settings 30 Laundry guidelines 32 Detergent drawer guidelines 34 Operations 36 User interface 36 Simple steps to start 40 Cycle selection 41 Special features 45 Settings 47 Samsung Smart Home app 50 Maintenance 53 Drum Clean 53 Emergenc...

Страница 3: ...nglish 3 Troubleshooting 61 Checkpoints 61 Information codes 62 Specifications 65 Fabric care chart 65 Protecting the environment 66 Specification sheet 67 WD16J9845KG_DC68 03474E 01 EN indd 3 2016 3 3 14 35 27 ...

Страница 4: ...do not cover all possible conditions and situations that may occur It is your responsibility to use common sense caution and care when installing maintaining and operating your washing machine Because the following operating instructions cover various models the characteristics of your washing machine may differ slightly from those described in this manual and not all warning signs may be applicab...

Страница 5: ...iance is not intended for use by persons including children with reduced physical sensory or mental capabilities or lack of experience and knowledge unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety 2 For use in Europe This appliance can be used by children aged from 8 years and above and persons with reduced physical se...

Страница 6: ...tent resetting of the thermal cut out this appliance must not be supplied through an external switching device such as a timer or connected to a circuit that is regularly switched on and off by the utility 9 The tumble dryer is not to be used if industrial chemicals have been used for cleaning 10 The lint trap has to be cleaned frequently if applicable 11 Lint must not to be allowed to accumulate ...

Страница 7: ... are left at a temperature that ensures that the items will not be damaged 18 Remove all objects from pockets such as lighters and matches 19 WARNING Never stop a tumble dryer before the end of the drying cycle unless all items are quickly removed and spread out so that the heat is dissipated 20 Exhaust air must not be discharged into a flue which is used for exhausting fumes from appliances burni...

Страница 8: ...tances commonly used in domesti environments include acetone denatured alcohol petrol gasoline kerosene spot removers some brands turpentine waxes and wax removers Items containing foam rubber also known as latex foam or similarly textured rubber Like materials should not be dried in a tumble dryer on a heat setting Foam rubber materials can when heated produce fire by spontaneous combustion Fabri...

Страница 9: ... in the oil Oxidation creates heat If the heat cannot escape the items can become hot enough to catch fire Piling stacking or storing oil affected items can prevent heat from escapin and so create a fire hazard If it is unavoidable that fabrics that contain vegetable or cooking oil or have been contaminated by hair care products be placed in a tumble dryer they should first b washed in hot water w...

Страница 10: ... do so may result in electric shock or fire Plug the power plug into the wall socket so that the cord is running towards the floor If you plug the power plug into the socket in the opposite direction the electric wires within the cable may be damaged and this may result in electric shock or fire Keep all packaging materials out of the reach of children as these may be dangerous If a child places a...

Страница 11: ...power plug Unplug the power plug by holding the plug Failure to do so may result in electric shock or fire This appliance should be positioned so that the power plug the water supply taps and the drain pipes are accessible Installation cautions CAUTION This appliance should be positioned in such a way that the power plug is easily accessible Failure to do so may result in electric shock or fire du...

Страница 12: ...Do not open the washing machine door by force while it is operating high temperature washing drying spinning Water flowing out of the washing machine may result in burns or cause the floor to be slippery This may result in injury Opening the door by force may result in damage to the product or injury Do not insert your hand under the washing machine while an operation is in progress This may resul...

Страница 13: ...Samsung Customer Service This may result in electric shock or fire Do not let children or pets play in or on your washing machine The washing machine door does not open easily from the inside and children may be seriously injured if trapped inside Usage cautions CAUTION When the washing machine is contaminated by a foreign substance such as detergent dirt food waste etc unplug the power plug and c...

Страница 14: ... a water leak The product you have purchased is designed for domestic use only Using the product for business purposes qualifies as a product misuse In this case the product will not be covered by the standard warranty provided by Samsung and no responsibility can be attributed to Samsung for malfunctions or damages resulting from such misuse Do not stand on the appliance or place objects such as ...

Страница 15: ...emove the guide when using powder detergent Do not place any objects such as shoes food waste animals other than laundry into the washing machine This may result in damage to the washing machine or injury and death in the case of pets due to the abnormal vibrations Do not press the buttons using sharp objects such as pins knifes fingernails etc This may result in electric shock or injury Do not wa...

Страница 16: ...afety pins nails screws or stones can cause extensive damage to the appliance Do not wash clothing with large buckles buttons or other heavy metal objects Sort the laundry by color on the basis of its colorfastness and select the recommended cycle water temperature and additional functions This may result in discoloration or fabric damage Take care that children s fingers are not caught in the doo...

Страница 17: ...dry What s included Make sure all the parts are included in the product package If you have a problem with the washing machine or the parts contact a local Samsung customer centre or the retailer 01 07 06 04 05 02 03 01 Detergent drawer 02 Door 03 Add Door 04 Worktop 05 Control screen 06 Drum 07 Levelling feet WD16J9845KG_DC68 03474E 01 EN indd 17 2016 3 3 14 35 29 ...

Страница 18: ...ided accessories may differ with the model If you lose an accessory and want to purchase a replacement contact a local Samsung customer center or the retailer CAUTION Do not reuse old water hoses which may leak or burst causing flooding and or property damage Make sure the rubber washers are inserted in each coupling of the water hose NOTE An adjustable wrench or 10 mm open end wrench is required ...

Страница 19: ...ng conductors may cause electric shock Water supply A proper water pressure for this washing machine is between 50 kPa and 800 kPa Water pressure less than 50 kPa may cause the water valve not to close completely Or it may take longer to fill the drum causing the washing machine to turn off Water taps must be within 120 cm from the rear of the washing machine so that the provided inlet hoses reach...

Страница 20: ...re Do not install the washing machine in areas where water may freeze as the washing machine always retains some water in its water valves pumps and or hoses Frozen water left in the connection parts may cause damage to belts the pump and other components of the washing machine Alcove installation Minimum clearance for stable operation Sides 25 mm Top 25 mm Rear 50 mm Front 550 mm If both the wash...

Страница 21: ...ation and wiring The ambient temperature is always higher than the freezing point 0 C Away from a heat source STEP 2 Remove the shipping bolts Unpack the product package and remove all shipping bolts 1 Loosen all shipping bolts on the rear of the machine using the supplied spanner 2 Fill the holes with the supplied plastic bolt caps Keep the shipping bolts for future use WD16J9845KG_DC68 03474E 01...

Страница 22: ... plastic bolt caps on the rear of the washing machine WARNING Packaging materials can be dangerous to children Dispose all packaging material plastic bags polystyrene etc out of children s reach WD16J9845KG_DC68 03474E 01 EN indd 22 2016 3 3 14 35 30 ...

Страница 23: ...feet The levelling feet can be loosened using the provided spanner 3 When levelling is complete tighten the nuts using a screwdriver as shown NOTE An adjustable wrench or 17 mm open end wrench is required to loosen or tighten the leveling feet NOTE When installing the washing machine ensure that the power plug water supply and drain hoses are easily accessible WD16J9845KG_DC68 03474E 01 EN indd 23...

Страница 24: ...o 7 A B Connect the water hose to the water tap 1 Remove the adaptor A from the water hose B 2 Use a Philips screwdriver to loosen four screws on the adaptor C 3 Hold the adaptor and turn part C in the arrow direction to loosen it by 5 mm C 4 Insert the adaptor into the water tap and tighten the screws while lifting up the adaptor 5 Turn part C in the arrow direction to tighten it WD16J9845KG_DC68...

Страница 25: ... adaptor with a clicking sound 7 If you are using a screw type of water tap use the provided screw type adaptor to connect to the water tap as shown 8 Connect the other end of the water hose to the inlet valve on the back of the washing machine Turn the hose clockwise to tighten WD16J9845KG_DC68 03474E 01 EN indd 25 2016 3 3 14 35 32 ...

Страница 26: ...Samsung service centre Otherwise this may cause electric shock CAUTION Do not stretch the water hose by force If the hose is too short replace the hose with a longer high pressure hose NOTE After connecting the water hose to the adaptor check if it is connected properly by pulling the water hose downwards Use a popular type of water taps If the tap is square shaped or too big remove the spacer rin...

Страница 27: ...ter temperature can only be controlled by hot water related cycles make sure to connect the hot water supply to the hot water hose Aqua stop hose applicable models only A The aqua stop hose alerts users of a risk of water leaks It senses the water flow and turns red on the centre indicator A in case of a leak NOTE The end of the aqua stop hose must be fitted to the water tap and not the machine WD...

Страница 28: ...he drain hose into the extension hose C of the washing machine firmly by pressing the catches of the clamp Then release them to fix the drain hose B 3 Fully insert the end of the drain hose into the drain hole NOTE The drain outlet of the washing machine may be on the left or right depending on the model WD16J9845KG_DC68 03474E 01 EN indd 28 2016 3 3 14 35 33 ...

Страница 29: ...and 90 cm high It is advisable to use a 65 cm high vertical pipe Make sure the drain hose is connected to the stand pipe at a slant Drain standpipe requirements Minimum diameter of 5 cm Minimum carry away capacity of 60 litres per minute STEP 7 Power on Plug the power cord into a wall socket featuring an AC 220 240 V 50 Hz approved electrical outlet protected by a fuse or circuit breaker Then pres...

Страница 30: ...itch between AM and PM slide the bar 2 Tap Next STEP 2 Set the Auto Dispenser You can set the washing machine to dispense detergent and or fabric softener automatically according to the selected cycle To do this 1 Slide Auto Detergent to On and then tap to set the amount and the density 2 Slide Auto Softener to On and then tap to set the amount and the density 3 Tap Next NOTE By default Auto Deter...

Страница 31: ... s test run it is recommended to perform a preliminary cycle with an empty drum i e with no laundry 1 On the main screen tap the Cycle icon to display the cycle tiles 2 Select the Rinse Spin cycle 3 Tap Start STEP 5 Run Calibration recommended Calibration Mode ensures the washing machine detects accurate weight for each load 1 Make sure the drum is empty 2 Tap Settings Calibration Mode The descrip...

Страница 32: ...and buckles on clothing may damage other laundry items as well as the drum Turn clothing with buttons and embroideries inside out If trousers or jacket zippers are open while washing the drum may be damaged Zippers should be closed and fixed with a string Clothing with long strings may become entangled with other clothes Make sure to tie the strings before starting the wash STEP 3 Use a laundry ne...

Страница 33: ...ent type The type of detergent depends on the type of fabric cotton synthetic delicate items wool colour wash temperature and degree of soiling Make sure to use the laundry detergent that is designed for automatic washing machines NOTE Follow the detergent manufacturer s recommendations based on the weight of the laundry the degree of soiling and the hardness of the water in your local area If you...

Страница 34: ...er B Use this to manually add fabric softener for the load Auto Detergent C Use liquid detergent only Auto Softener D Use fabric softener only CAUTION Do no open the detergent drawer while the washing machine is operating Do not use the following types of detergent in the drawer Tablet or capsule types Ball or net types To prevent the compartment from clogging concentrated or highly enriched agent...

Страница 35: ...e the detergent drawer inward CAUTION Do not exceed the max line marked on the compartment Make sure the dispenser drawer is inserted completely The washing machine won t start operation until the dispenser drawer is inserted properly When applying a different detergent make sure to clean the detergent compartment first When using powdered detergent it is recommended that the powder should be diss...

Страница 36: ... designed to remove stubborn dirt using bubble With Bubble Soak selected laundry is thoroughly soaked in bubble for 30 minutes Add this option before starting a cycle Once the cycle starts this option is not enabled Availability of this option depends on the cycle 04 Temp Tap to change the temperature for the current cycle The temperature range depends on the cycle Do not use this to change the te...

Страница 37: ...ime from 30 min 60 min 90 min 120 min and 150 min 08 Options Tap to display the Options screen Bubble Wash If disabled the wash time increases by 10 minutes Water Plus Select this to supply additional water for the current water level 09 Start Tap to start the selected cycle or process 10 My Cycle Tap to add the current cycle configuration to the My Cycle list You can add up to 4 custom cycles whi...

Страница 38: ... to prevent accidents by children or infants Auto Dispense If this icon is on Auto Dispense is enabled Detergent and fabric softener are applied automatically You can adjust the amount of detergent and fabric softener in the Settings screen Smart Control If this icon is on the washing machine can be controlled remotely on a mobile device Quick Window The Quick Window allows you to quickly access s...

Страница 39: ...o run the Drum Clean cycle to remove dirt and bacteria from the drum Clean Filter This icon lights up when the debris filter is clogged or needs cleaning It is recommended to clean the debris filter to maintain washing performance Child Lock To prevent injuries to children Child Lock locks the door and the controls during a cycle Slide the bar to turn Child Lock on or off For more information see ...

Страница 40: ...roll through the cycles 4 Change the cycle settings Bubble Soak Temp Rinse Spin Dry Level to your needs 5 Manually apply detergent and fabric softener to the appropriate compartments If the Auto Dispense function is enabled skip this step 6 Add options Bubble Wash Water Plus if necessary 7 When done tap Start NOTE When the cycle is complete the machine turns off automatically with a melody Some cy...

Страница 41: ...ast 4 cycles used You can select one of these cycles for the current cycle My Cycle Tap to see custom cycles that you have saved the configuration of You can also edit and delete these cycles Home Tap to go to the main screen Last Setting The last setting screen displays the last 4 cycles used You can select one of these cycles for the current cycle To access the Last setting screen 1 On the Cycle...

Страница 42: ...s To access the My Cycle screen 1 On the Cycle screen tap My Cycle Your saved cycles appear 2 To select a cycle to use tap the desired cycle tile To delete a cycle tap Delete in the desired cycle tile To edit the name of a cycle 1 Tap Edit in the desired cycle tile 2 Use the onscreen keyboard to edit the name of the cycle 3 Tap OK WD16J9845KG_DC68 03474E 01 EN indd 42 2016 3 3 14 35 37 ...

Страница 43: ... Care For clothing such as sports jerseys training pants and other sport or active clothing 3 Baby Care Especially for baby clothes This is a high temperature wash with extra rinses to help remove the detergent effectively 9 Wash Wear For washing and drying small amounts of laundry quickly 5 Night Wash For quietly washing laundry at night 2 Quick Wash For washing small amounts of laundry quickly 5...

Страница 44: ...fter a cycle Delay End You can set the washing machine to finish the selected cycle at a specific time later 1 Select a cycle Then change the cycle settings if necessary 2 Tap Delay End Use the arrows to set the end time for the cycle 3 Tap Delay End again to confirm your settings To cancel tap Cancel NOTE Once you set the Delay End time no further changes are allowed for the current cycle If you ...

Страница 45: ...f the Add Door until you hear a clicking sound to unlock Pull the handle of the Add Door to open 3 Open the Add Door and put additional laundry or softener into the drum 4 Push the Add Door until you hear a clicking sound to close 5 Press START PAUSE to resume operation NOTE The water inside the drum will not leak if the Add Door is closed properly Water drops may form around the door but they wil...

Страница 46: ...at no laundry is caught in the Add Door Keep your pets out of the washing machine especially the Add Door Do not press to open the Add Door while the drying or boiling process is running Hot steam may leak out of the door When the Add Door closes the door seals up and no water can leak However you may encounter what appears to be water leak around the door some residual water remaining around the ...

Страница 47: ...on CAUTION Do not try to open the door while Child Lock is active Product damage may occur NOTE If you open the door 1 minute after deactivating Child Lock an alarm sounds for up to 2 minutes Close the door within 2 minutes then the door locks and Child Lock is reactivated After 2 minutes the door does not lock with no alarm sound To add laundry after activating Child Lock first deactivate Child L...

Страница 48: ...eezing cycle when you leave the house for a long period of time or if the ambient temperature is very low To prevent the washing machine from freezing the washing machine continuously supplies and drains water up to 16 hours and then stops automatically 1 Make sure the door is closed properly and the drum is empty 2 Tap Settings Anti freezing The description screen appears 3 Tap Start NOTE To canc...

Страница 49: ...pdate screen 1 Tap Settings and then tap the down arrow to scroll to Update 2 Tap Update The Update screen appears To update the firmware version next to Version tap Update WARNING Do not unplug the power cable or the router during the update Auto Update updates the firmware automatically for improved performance and or to fix known bugs through communication with the update server Once the firmwa...

Страница 50: ...ccount if you don t have one directly on the app No other app is necessary for this purpose With your Samsung account register your washing machine to the Samsung Smart Home service a Select the washing machine in the device list of the Samsung Smart Home app b Enter the necessary information about the wireless AP that you use for wireless connection c Follow the onscreen instructions to configure...

Страница 51: ...ing the wash cycle To use this alarm you must tap to activate it on the app Remaining laundry alarm If the washing machine has laundry remaining in the drum after a cycle has finished you can be notified of remaining laundry Turn this alarm on and specify an alarm interval The alarm stays active for up to 12 hours If you open the door the alarm will be terminated and the machine turns off NOTE To ...

Страница 52: ...lect the washing machine icon on the mobile device and tap Start This product is a smart washing machine that supports the Samsung Smart Home service For more information visit www samsung com NOTE Hereby Samsung Electronics declares that this washing machine is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC The official Declaration of conformity...

Страница 53: ...OTE The water temperature for Drum Clean is set to 60 C which cannot be changed CAUTION Do not use any cleaning agents for cleaning the drum Chemical residue in the drum deteriorates the washing performance Drum Clean reminder The Drum Clean reminder appears on the main screen once every 40 washes It is advisable to perform the Drum Clean regularly When you first see this reminder you can ignore t...

Страница 54: ...r to open B 3 Put an empty spacious container around the cover and stretch the emergency drain tube to the container while holding the tube cap B C 4 Open the tube cap and let water in the Emergency drain tube C flow into the container 5 When done close the tube cap and reinsert the tube Then close the filter cover NOTE Use a spacious container because the water in the drum may be more than expect...

Страница 55: ...pply force on the Add Door It may break Do not leave the Add Door open while the machine is operating Do not put heavy objects on the Add Door at any time To prevent physical injury do not touch the Add Door while the drum is rotating Do not open the Add Door while the machine is operating This may cause physical injury Do not manipulate the feature panel while the Add Door is open This may cause ...

Страница 56: ...h to prevent water from gushing out 4 Use pliers to pull out the mesh filter from the inlet valve hole 5 Submerge the mesh filter deeply in water so that the threaded connector is also submerged 6 Dry the mesh filter completely in the shade 7 Reinsert the mesh filter into the water supply hose and place the water supply hose in the original position 8 Open the water tap NOTE If the mesh filter is ...

Страница 57: ...pump filter and turn the filter knob to the right NOTE Some pump filters feature a safety knob that is designed to prevent accidents by children To open the safety knob of the pump filter push in and turn it anticlockwise The spring mechanism of the safety knob helps open the filter To close the safety knob of the pump filter turn it clockwise The spring makes a rattling sound which is normal NOTE...

Страница 58: ...er A on the inner of the drawer slide open the drawer 2 Remove the compartment cover by holding and pulling back part B C 3 Remove the Liquid softener container C as shown 4 Clean the drawer components in flowing water using a soft brush WD16J9845KG_DC68 03474E 01 EN indd 58 2016 3 3 14 35 40 ...

Страница 59: ... a soft brush 6 Assemble the compartment cover firmly with the detergent drawer 7 Slide the drawer inward to close it NOTE To remove remaining detergent perform the QUICK WASH cycle with an empty drum WD16J9845KG_DC68 03474E 01 EN indd 59 2016 3 3 14 35 41 ...

Страница 60: ...p NOTE If the washing machine still doesn t operate normally repeat the above steps until it operates normally Care against an extended time of disuse Avoid leaving the washing machine unused for an extended time If this is the case drain the washing machine and unplug the power cord 1 On the main screen select the Quick Wash cycle 2 Empty the drum and tap Start 3 When the cycle is complete close ...

Страница 61: ...hing machine is not touching any other object Make sure the laundry load is balanced The washing machine does not drain and or spin Make sure the drain hose is straightened all the way to the drain system Make sure the debris filter is not clogged The door won t open Tap Start to stop operating the washing machine The door remains locked during the cycle heating process of the Sanitize cycle It ma...

Страница 62: ...on DC1 Check the door switch Power off and power the machine on after 2 3 minutes and then try again LC Check for water leaks Power the machine off and check the drain system for any leak Once the leak is solved power the machine on after 2 3 minutes Depending on the model the drain system drains water automatically The POWER and START PAUSE buttons may be disabled during this process FC Check the...

Страница 63: ...hen try again UB Check the spinning process The load may not be balanced inside the drum Check the drum and make sure the load is balanced Press START PAUSE to resume operation or power off and power the machine on after 2 3 minutes and then try again 8C 8C1 8C2 Check the MEMS sensor Power off and power the machine on after 2 3 minutes and then try again OC Water may overflow Close the water valve...

Страница 64: ... is supplied properly If the information code continues to appear call for serivce A low voltage is detected Check if the power cord is plugged in properly If the information code continues to appear call for service For more information see the user manual If any of the information codes continues to appear contact a local Samsung service centre WD16J9845KG_DC68 03474E 01 EN indd 64 2016 3 3 14 3...

Страница 65: ...t iron Delicate fabric Can be dry cleaned using any solvent Item can be washed at 95 C Dry clean Item can be washed at 60 C Dry clean with perchloride lighter fuel pure alcohol or R113 only Item can be washed at 40 C Dry clean with aviation fuel pure alcohol or R113 only Item can be washed at 30 C Do not dry clean Hand wash only Dry flat Dry clean only Can be hung to dry Can be bleached in cold wa...

Страница 66: ...t be connected to a power source Remove the door so that animals and small children cannot get trapped inside the appliance Do not exceed the detergent quantities recommended in the detergent manufacturer s instructions Use stain removal products and bleaches before the wash cycle only when strictly necessary Save water and electricity by only washing full loads the exact amount depends upon the c...

Страница 67: ...m Water pressure 50 kPa 800 kPa Net weight 106 kg Wash and spin capacity 16 kg Dry capacity 8 kg Power consumption Washing 220 240 V 200 W Washing and heating 2200 W Drying 2100 W Spin 550 W Pumping 30 W Spin revolutions 1100 rpm NOTE The design and specifications are subject to change without notice for quality improvement purposes WD16J9845KG_DC68 03474E 01 EN indd 67 2016 3 3 14 35 43 ...

Страница 68: ...QUESTIONS OR COMMENTS COUNTRY CALL OR VISIT US ONLINE AT AUSTRALIA 1300 362 603 www samsung com au support DC68 03474E 01 WD16J9845KG_DC68 03474E 01 EN indd 68 2016 3 3 14 35 43 ...

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