Samsung UN43TU8000F, Руководство по обслуживанию

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• ISP Blocking
9
If it Fails:
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Internet Service Provider is Active.
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With DNS setting at 8888.
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With Hot Spot.
• Samsung Server Test
9
If it Fails:
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Network Status.
9
If OK:
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Reset Smart Hub.
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Terms of Agreement are accepted.
• Samsung Apps
9
If it Fails:
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Reset Smart Hub.
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Samsung Apps load correctly.
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Perform "Apps Reset" in Factory Mode.
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Go to Smart Hub and complete Terms of Agreement and set up information.
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Samsung Apps load correctly.
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Before selecting an App, allow Apps to load or failure wilre-occur.
„
For Netflix Operation/Connection Issues
Check Certificate & Netflix ESN Status in Factory Mode.
9
If Certificate and ESN exists
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CO, NfO - Change the DNS to 8.8.8.8.
9
If Certificate is missing
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C/ - Replace the TV’s Main Board.
9
If ESN number is missing
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NF/ - Do not replace the Main Board.
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Reset TV Clock and check for correct Time & Date. Netflix relies on correct settings.
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Reset Smart Hub. / Reset Apps In Factory Mode.
„
For Streaming Issues
Go to TV Web Browser
£
speedof.me
£
testmy.net
9
Check Speed
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HD streaming : Minimum 5 Mbps
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4K Streaming : 25 Mbps
9
Check Latency
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Up to 50 ms
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4. Troubleshooting