Samsung UN KS8500F Series, Руководство по обслуживанию

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4-2-4. Network
<TV> <Router> <Internet>
TV to Router "Failure"
„
Check
Network Status
(TV Router
Internet
)
Wired & Wireless MAC Address • in Customer Support Menu.
No Wired MAC Address
√ : Replace Main Board.
No Wireless MAC Address
√ : Module cabling & voltages from Main Board.
If operating voltages are OK but signal missing. √
Replace WiFi Module (WiFi/Bluetooth Module). •
Proper • security passcode
Check Wi-Fi signal strength at TV (use WiFi Analyzer or similar App). √
Try another source (Hot spot or Test Router). •
Check related Bulletins.
√
Check √ Factory Mode → SVC → Info → WiFi Error Count (replace module for high error counts).
Router to Network "Failure"
„
Check
Network Status (TV Router Internet)
Instruct the customer the TV has proper connection to the router and is likely OK. •
Check other devices using network are OK. If they test OK this does not mean the TV should be working. √
Try another source (Hotspot) to test/show TV Network operation.
•
4-13
4. Troubleshooting