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08 Troubleshooting and
Maintenance
Troubleshooting
If you have any questions about the TV, first refer to the Troubleshooting list below. If none
of these troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or
contact the call centre listed on the back cover of this manual.
Issues
Solutions and Explanations
The TV won’t turn on.
Make sure the AC power cord is securely plugged into the wall
outlet and the TV.
Make sure the wall outlet is working.
Try pressing the
P
button on the TV to make sure the problem is
not the remote. If the TV turns on, refer to the “Remote control
does not work” item below.
There is no picture/
video.
Check the cable connections. Remove and reconnect all cables
connected to the TV and external devices.
Set the video outputs of your external devices (Cable/Sat Box,
DVD, Blu-ray etc) to match the TV's input connections. For
example, if the output of an external device is HDMI, it should
be connected to an HDMI input on the TV.
Make sure your connected devices are powered on.
Be sure to select the correct input source.
Reboot the connected device by unplugging it, and then
reconnecting the device’s power cable.
The remote control does
not work.
Replace the remote control batteries. Make sure the batteries
are installed with their polarities (+/–) in the correct direction.
Clean the sensor’s transmission window on the remote.
Try pointing the remote directly at the TV from 1.5 ~ 1.8 m
away.
The remote control of
the cable/set top box
doesn’t turn the TV on or
off or adjust the volume.
Programme the Cable/Set remote control to operate the TV.
Refer to the Cable/Set-Top-Box user manual for the SAMSUNG
TV code.
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This TFT LED panel uses a panel consisting of sub pixels which require sophisticated
technology to produce. There may, however be a few bright or dark pixels. These pixels will
have no impact on the performance of the product.
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To keep your TV running optimally upgrade to the latest firmware on the Samsung website
via the USB device USB (Samsung.com > Support > Downloads).
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Some of the pictures and functions above are available for specific models only.
[78HU8500-XU]BN68-06499H-00ENG.indb 32
2014-06-09 10:23:10
