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If the same problem persists, run a diagnostic test. On the remote control, press the

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Содержание UE65TU8502UXXH

Страница 1: ...e more complete service please register your product at www samsung com Model Serial No To directly go to the page that provides instructions on how to use the manual for visually impaired users selec...

Страница 2: ...sing the e Manual 68 Using the Internet 69 Playing pictures video music 75 Using Bixby TV Viewing 79 Using the Guide 82 Recording Programmes 84 Setting Up a Schedule Viewing 86 Using Timeshift 86 Butt...

Страница 3: ...rted Resolutions for Video Signals 154 Supported Resolutions for HDBT 155 Read Before Using Bluetooth Devices 156 Licences Troubleshooting Picture Issues 157 Testing the picture Sound and Noise Issues...

Страница 4: ...net There is No Sound or the Speakers are Making an Odd Sound 201 When no sound comes out of the TV or the sound is breaking up The Remote Control does not Work 208 When the remote control does not wo...

Страница 5: ...k the HDMI port name of the purchased product s model Video Device HDMI Smartphone Screen Sharing Smart View SmartThings Apple AirPlay NFC on TV Tap View PC HDMI Screen Sharing Wireless Apple AirPlay...

Страница 6: ...ou connect a cable box or satellite box It is best to connect the both connectors using a Multi Switch or DiSEqC Switch etc and to set Aerial Connection Type to Dual A connection method may differ dep...

Страница 7: ...ttings General Network Open Network Settings Wired If you connect a LAN cable the TV automatically accesses the Internet If the TV does not automatically connect to the network refer to Network Issues...

Страница 8: ...ireless Make sure that you have the wireless access point s SSID name and password settings before attempting to connect The network name SSID and security key are available on the wireless access poi...

Страница 9: ...select Add Network at the bottom of the list and enter the network name SSID If your wireless access point has a WPS or PBC button select Use WPS at the bottom of the list and then push the WPS or PBC...

Страница 10: ...ing an IP control device to the TV Settings General Network Expert Settings IP Remote You can connect an IP control device to the TV remotely to manage your IP device To use this function Power On wit...

Страница 11: ...obile device on the TV you can watch the Multi View or mobile device s screen through the TV screen This function may not be supported depending on the model This function is available in Samsung mobi...

Страница 12: ...at support Multi View While running Multi View app casting from your mobile device is run on Multi View This function is not available in some apps To stop this function press and hold the button on t...

Страница 13: ...a small screen on the full screen The focusing left or right screen appears as small window Sound Output You will hear the sound of the selected screen through another speaker connected to the TV Thi...

Страница 14: ...ame Image Description HDMI to HDMI Each cable simultaneously transmits digital video and audio signals from an external device to the HDMI port on the TV Cables are divided into various types accordin...

Страница 15: ...ideo signals Component Component cables transmit analogue signals The video signal is separated and transmitted to the red green and blue terminals to provide HD 1080i pictures The audio signal is tra...

Страница 16: ...he device automatically For more information refer to Controlling External Devices with a Samsung Remote Control Using the Universal Remote When a USB device is connected to the USB port a pop up mess...

Страница 17: ...can add the port of an external device to the Home Screen for quick switching Using additional functions You can use the following features on the Source screen Remote Access Use the TV to access your...

Страница 18: ...on error Some HDMI cables and devices may not be compatible with the TV due to different HDMI specifications This TV does not support HDMI Ethernet Channel Ethernet is a Local Area Network LAN built w...

Страница 19: ...Optical on the Sound Output menu Settings Sound Sound Output Refer to the sound bar s user manual when connecting it to the TV An unusual noise coming from a connected audio device while you are using...

Страница 20: ...ce s user manual The mobile device and your Smart TV must be connected to each other on the same network Use AirPlay if you are an iPhone or iPad user For more information refer to Source Connection G...

Страница 21: ...d Peripherals You can control TV operations with your Samsung Smart Remote Pair external devices such as a keyboard for ease of use About the Samsung Smart Remote Learn about the buttons on the Samsun...

Страница 22: ...vice the TTX menu appears on the TV screen For more information refer to Teletext Feature If the Colour Button appears with a number strip on the screen select the Colour Button and then select a spec...

Страница 23: ...app indicated by the button This function may not be supported depending on the model or geographical area Use the Samsung Smart Remote less than 6 m from the TV The usable distance may vary with the...

Страница 24: ...About the Samsung Smart Remote The Frame Learn about the buttons on the Samsung Smart Remote that comes with The Frame 24...

Страница 25: ...e Use to change the channel enter a PIN enter a ZIP code etc When pressed for 1 second or more for a channel that supports the teletext service the TTX menu appears on the TV screen For more informati...

Страница 26: ...app indicated by the button This function may not be supported depending on the model or geographical area Use the Samsung Smart Remote less than 6 m from the TV The usable distance may vary with the...

Страница 27: ...About the Samsung Smart Remote The Sero Learn about the buttons on the Samsung Smart Remote that comes with The Sero 27...

Страница 28: ...n pressed for 1 second or more for a channel that supports the teletext service the TTX menu appears on the TV screen For more information refer to Teletext Feature If the Colour Button appears with a...

Страница 29: ...e model or geographical area Use the Samsung Smart Remote less than 6 m from the TV The usable distance may vary with the wireless environmental conditions The images buttons and functions of the Sams...

Страница 30: ...and hold the and buttons simultaneously for 3 seconds or more The images buttons and functions of the Samsung Smart Remote may differ with the model or geographical area For more information about the...

Страница 31: ...Samsung devices with your TV s remote control without any additional setup For more information refer to Using Anynet HDMI CEC Specific external devices connected to the TV may not support the univers...

Страница 32: ...not support Anynet HDMI CEC You can configure the TV s Universal Remote to control third party cable boxes Blu ray players and home theatres that do not support HDMI CEC For more information refer to...

Страница 33: ...function XInput USB gamepads are supported For more information refer to Input Device in Connection Guide Source Connection Guide Input Device Connecting a Bluetooth keyboard mouse or gamepad Settings...

Страница 34: ...Mutes the sound F9 F10 key Adjusts the volume F11 F12 key Changes the channel Page Up Page Down Scrolls a web page displayed by the Internet app Left click Available only in the Internet app You can...

Страница 35: ...he Primary Button and Pointer Speed functions Entering Text using the On Screen Virtual Keyboard Use the virtual keyboard to enter text on your TV Recommend text Options Predict Next Character The ima...

Страница 36: ...t characters predicted to be typed are displayed You can use the directional buttons on the remote control to select one Entering Text using the remote control s microphone and the on screen virtual k...

Страница 37: ...be supported depending on the service provider language or geographical area Smart Hub service outages can be caused by disruptions in your Internet service To use Smart Hub you must agree to the Sma...

Страница 38: ...ou can quickly set frequently used functions by clicking the icons e Manual You can open the user manual embedded in your TV Intelligent Mode In Intelligent Mode the TV recognises and analyses the sur...

Страница 39: ...Game Mode on or off press the Select button To set the detailed options press the up directional button and then select Go to Game Mode Settings For more information about Game Mode refer to Setting t...

Страница 40: ...utton Digital Output Audio Format You can select an output format for digital audio Note that the Dolby Digital option is only available via HDMI eARC for external devices that support the Dolby Digit...

Страница 41: ...nformation refer to Using the Apps Service 5 Ambient Mode You can enhance your living space with decorative content that matches the surroundings or view essential real time information such as weathe...

Страница 42: ...t to be notified about When you select Allow sound notifications are displayed with a notification sound Privacy Choices You can view and set the privacy policy for Smart Hub and various other service...

Страница 43: ...e Frame For more information refer to the provided user manual Portrait Mode When you do not use The Sero you can rotate its screen vertically to see content such as photos images and time display Thi...

Страница 44: ...app is moved on the Home screen In the region that does not support the Universal Guide press the down directional button on the remote control 9 Removing an item on the Home Screen Move the focus to...

Страница 45: ...pp is automatically run when you turn on the TV You can also turn this function on or off Press the Select button at the current menu This function may not be supported depending on the app This funct...

Страница 46: ...Policy after logging in to your Samsung account You can create a Samsung account at http account samsung com Once you have an account you can use the same ID on both the TV and the Samsung website Si...

Страница 47: ...o your account automatically whenever you turn on the TV click Stay Signed In Payment Info You can view or manage your payment information Back up You can back up the TV settings to your Samsung Cloud...

Страница 48: ...elect Ambient Mode If you use a remote control other than the Samsung Smart Remote there may be restrictions to entering Ambient Mode When you select Ambient Mode The Sero rotates into Landscape and t...

Страница 49: ...g on the model Auto Brightness Changes the auto brightness setting for Ambient Mode When this function is set to Off the brightness level of the TV screen is not automatically adjusted in response to...

Страница 50: ...the world s finest artists and designers Mood Enjoy a range of options to create the right ambience to suit your mood Relaxation Relax with a selection of calming content inspired by nature to soothe...

Страница 51: ...und of a content item press the down directional button while watching the Ambient Mode screen Music Wall Enjoy listening to music in your living space Visualisations are generated on your TV that alt...

Страница 52: ...supported depending on the content Brightness Adjusts the brightness of the content Saturation Adjusts the saturation of the content Colour Tone Adjusts the colours of the content Red Tone Green Tone...

Страница 53: ...ial The image on your TV may differ from the image above depending on the model and geographical area 1 Sources You can select an external device connected to the TV 2 Channels You can add move or rem...

Страница 54: ...annels area Moving channels 1 Move the focus to the channel to move 2 Press the down directional button 3 Select Move 4 Move the selected channel to the desired location 5 Press the Select button The...

Страница 55: ...must enter the IP address of the remote PC or select a saved profile Enter a correct user name and password and select a correct protocol If there is any computer that can be accessed via the same ne...

Страница 56: ...pears When the sharing folder icon is clicked in the top bar the folders shared on Windows or Mac OS appear You can play back any media content in a folder For more information about playing multimedi...

Страница 57: ...read or create a document after accessing the Office 365 website Run the browser in full screen mode URL modification is impossible in the Office 365 page Adding the Cloud Service Select the Add Cloud...

Страница 58: ...ternet Menu Settings Remote Access Pass allows you to easily manage the cloud service ID and password without biometric authentication on mobile devices For this purpose you must be signed in to your...

Страница 59: ...d The default apps may differ depending on the geographical area Apps Editor s Choice Most Popular The image on your TV may differ from the image above depending on the model and geographical area 1 S...

Страница 60: ...some specific apps on a USB device You can run an app installed on a USB device only when the USB device is connected to the TV If the USB device is disconnected while an app is running the app is ter...

Страница 61: ...lect an app to delete 2 Select Delete The selected app is deleted Ensure that the related app data is also removed when you remove an app Standard apps cannot be uninstalled 2 Adding apps to the Home...

Страница 62: ...4 Press the Select button The selected app is moved This function may not be supported depending on the model or geographical area 5 Reinstalling an app 1 Select the app to install again 2 Select Rein...

Страница 63: ...you must be signed in to your Samsung account that uses the Samsung Cloud To use this function the PIN number is required This function may not be supported depending on the model 1 Open category Move...

Страница 64: ...e SmartThings app installed on them You can receive notifications about the statuses of your connected devices To use this function you must be logged in to your Samsung account This function may not...

Страница 65: ...d on the server Please refer to the user guide of the SmartThings app on your mobile device for more details Controlling your TV with the mobile SmartThings app You can register your TV and use some f...

Страница 66: ...ct an item from the search results to load the corresponding page 2 Site Map It displays the lists for each item in e Manual 3 Index Select a keyword to navigate to the relevant page This function may...

Страница 67: ...Words in blue e g Internet indicate a menu item The image on your TV may differ from the image above depending on the model and geographical area 6 Try Now Allows you to access the corresponding menu...

Страница 68: ...fer from those on a PC Before using the Internet refer to Read Before Using the Internet Function The Internet app has an embedded Samsung Pass Internet Internet Menu Samsung Pass Settings With Samsun...

Страница 69: ...a content saved on storage devices such as USB devices mobile devices and cameras on the TV You cannot play media content if the content or the storage device is not supported by the TV For more infor...

Страница 70: ...2 Select a media content item from the list The selected content is played The content may not be played depending on the encoding method or file format Furthermore several functions may be restricte...

Страница 71: ...ed buttons and functions may not be supported depending on the model or geographical area The available buttons and functions may differ with the content you are viewing or playing Pause Play Pauses o...

Страница 72: ...ed select the option or press the button 360 Mode Provides a 360 degree view for videos and photos This function may not be supported depending on the file format Video files using the mjpeg codec do...

Страница 73: ...lly adjusted in General mode This function may not be supported depending on the file format Video files that use the mjpeg codec do not support a 360 degree view When a video does not support a 360 d...

Страница 74: ...transition effects to the slide show If there is only one image file in the USB device the slide show is not played Background Music Plays background music as you set in the pop up window while the T...

Страница 75: ...Say Hi Bixby and the Bixby icon at the bottom of the TV screen is activated in Listen mode Continue speaking The appropriate distance between user and the Samsung Smart Remote is 1 5 m For more infor...

Страница 76: ...u can delete a voice ID after selecting My Profile When the voice ID is deleted its icon also disappears If you are signed out of your Samsung account select My Profile to sign in 2 Tutorials The popu...

Страница 77: ...permit or prohibit Bixby from utilising your personal information when you are using Bixby services 4 Recommended commands Displays recommended commands you can use to control the TV with Bixby given...

Страница 78: ...ur Service Provider is not completed you can complete it using Reset Settings General Reset Try Now Service provider settings in initial setup may not be supported on geographical area To use the voic...

Страница 79: ...es for each broadcaster see programme information choose a programme to watch and set up a schedule viewing or recording To view the Guide while watching TV press the Channel button on the Samsung Sma...

Страница 80: ...currently running This function may not be supported depending on the model or geographical area Edit Recording Time You can change the start and end times of scheduled programme recordings This func...

Страница 81: ...hannel Filter or Aerial Type Schedule Manager screen Press the or button If the remote control button is press it twice Channel Filter You can view channels and programmes categorised by the types def...

Страница 82: ...t Recording Select a live programme from the Guide press and hold the Select button and then select Record from the pop up menu to start recording immediately Schedule Recording Select a programme sch...

Страница 83: ...e using Schedule Recording and Schedule Viewing Edit You can set the start and end times for a schedule recording You can set the start time up to 10 minutes before the programme starts and the end ti...

Страница 84: ...fic channel or programme at a specific time and date The appears next to programmes that have been configured for a scheduled viewing To set up a schedule viewing you must first set the TV s clock Set...

Страница 85: ...the geographical area Setting the schedule Viewing Time Live TV Schedule Manager Live TV Recordings Schedules You can change scheduled viewing information or cancel scheduled viewings You can set up a...

Страница 86: ...ilable while recording a programme or Timeshift Review available buttons and functions of how they are used while recording a programme or Timeshift This function may not be supported depending on the...

Страница 87: ...rding Stop Timeshift Ends the recording or Timeshift function Record You can switch from the Timeshift function to the recording function When switching to the recording function you can include the c...

Страница 88: ...isplays the channels that have been automatically searched The channels received to the currently selected Terrestrial Cable or Satellite are displayed Samsung TV Plus While the TV is connected to the...

Страница 89: ...ttings Broadcasting Apply Channel Lock to On For more information about how to set your password refer to Setting up a password Rename channel After selecting a channel to change in Edit Channels sele...

Страница 90: ...st 2 Press the right directional button to select Add Channels 3 Select the desired channel in the list on the screen 4 Press Add Channels to add the selected channel in the Favourites list Select Fav...

Страница 91: ...o Tuning Settings Auto Tuning This function may not be supported depending on the model or geographical area If the TV is connected to a cable box or satellite box you do not need to do this The DVB T...

Страница 92: ...y not appear depending on the model or geographical area Checking digital channel signal info and strength Settings Support Device Care Self Diagnosis Signal Information Try Now If your TV is attached...

Страница 93: ...This function may not be supported depending on the model or geographical area This function is useful for controlling what programmes children can watch on the TV based on their ratings Programme Rat...

Страница 94: ...CICAM and information of CAS Conditional Access System CICAM PIN Manager Manage Common Interface Common Access Module CICAM PIN Save PIN or change stored PIN and then set other PIN options This functi...

Страница 95: ...ngs Manual Tuning Analogue Channel Tuning Select New and configure Programme Colour System Sound System Channel and Search to scan for analogue channels Then select Store to store the scanned channels...

Страница 96: ...dcasting Expert Settings Satellite System You can configure a set of satellite dish settings before performing a channel scan This function may not be supported depending on the model or geographical...

Страница 97: ...ions TVkey Menu Show TVkey Interface menu Delete TVkey Operator Profile Show the TVkey operator list to delete This function may not be supported depending on the model or geographical area Reading di...

Страница 98: ...vides the best picture quality in real time based on the lighting condition and the content you re viewing This function may not be supported by some modes or apps For example Ambient Mode and Game Mo...

Страница 99: ...ses your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source This function is only available when the sound output of the T...

Страница 100: ...Natural Reduces eye strain for a comfortable viewing experience Movie Is suitable for watching TV or movies in a dark room FILMMAKER MODE You can watch the source content e g movie as it is The image...

Страница 101: ...On the screen appears darker than when it is Off Local Dimming This function may not be supported depending on the model or geographical area Controls the brightness of individual areas on the screen...

Страница 102: ...evice on the Sound Output menu When Game Mode is set to On some functions are not available To use a different external device on the same port remove the game console connection set Game Mode to Off...

Страница 103: ...or any FHD frequency the Input Signal Plus function may not be available In this case turn off the Input Signal Plus function For more information about the supported UHD resolutions refer to Supporte...

Страница 104: ...nction may not be supported depending on the model or geographical area PIP is not available while Smart Hub is active Playing a game or using the karaoke function on the main screen can result in low...

Страница 105: ...ported screen sizes differ with the country and this function allows you to adjust the picture size in this case The 4 3 mode is not available when an external device is connected to the TV via a Comp...

Страница 106: ...following settings Balance Try Now Equaliser Try Now This function is not available when the Adaptive Sound function is turned on This function is not available when the Sound Mode function is set to...

Страница 107: ...devices Set to On if the audio device connected via HDMI eARC supports Dolby Atmos The TV screen may flicker when this function is turned on or off If this function is on set Digital Output Audio Form...

Страница 108: ...refer to Read Before Playing Photo Video or Music Files This function is supported only when connected via HDMI or optical cable This function is available only in some Samsung TVs and Soundbars relea...

Страница 109: ...rround sound configurations with or without a sound bar A surround sound configuration can be used if all of the following conditions are met Two or more Samsung wireless speakers of the same type mus...

Страница 110: ...ted and then connected The Clock Mode is changed from Auto to Manual The TV is not connected to the Internet No broadcast signals are received Setting the clock automatically Settings General System M...

Страница 111: ...depending on the model or geographical area GMT Set Greenwich Mean Time GMT DST Automatically adjusts for Daylight Saving Time DST Changing the current time Settings General System Manager Time Clock...

Страница 112: ...period of time You can set the sleep timer for up to 180 minutes after which it will turn off the TV This function may not be supported in some viewing modes This function may not be supported dependi...

Страница 113: ...ht or dark level you can select Minimum Brightness to manually adjust the minimum screen brightness This function is not available when the Adaptive Picture function is turned on Minimum Brightness Tr...

Страница 114: ...To update using a USB device download the update package from Samsung com to your computer Then save the update package in the USB device s top level folder Otherwise the TV will not be able to locate...

Страница 115: ...e button for 1 second or more You can easily turn on or turn off the functions such as Voice Guide Picture Off Audio Description Subtitle High Contrast Enlarge Greyscale Colour Inversion Learn TV Remo...

Страница 116: ...age However some languages are not supported by Voice Guide even though they are listed in the TV Language English is always supported For more information about the TV Language settings refer to Chan...

Страница 117: ...eral Accessibility High Contrast Try Now You can change Smart Hub and setting menu screens to white text on a black background and change the transparent TV menus to opaque automatically so that text...

Страница 118: ...rge to On Learning about the remote control for the visually impaired Settings General Accessibility Learn TV Remote Try Now This function helps individuals with a visual impairment to learn the posit...

Страница 119: ...or Blu ray player and the player s remote control Subtitle Turns on or off the subtitle Subtitle Mode Sets the subtitle mode Subtitle Language Sets the subtitle language Spoken Subtitles Listen to an...

Страница 120: ...screen when the programme you are watching provides it First set Sign Language Zoom to On and then select Edit Sign Language Zoom to change the position and magnification of the sign language screen...

Страница 121: ...a With Amazon Alexa you can perform the following tasks on your TV Play back your favourite music Get the weather information Control smart home devices When Amazon Alexa is selected you can configure...

Страница 122: ...ETURN button Selecting Usage or Retail Mode Settings General System Manager Usage Mode Try Now You can set the TV for retail environments by setting Usage Mode to Retail Mode For all other uses select...

Страница 123: ...ys the Initial Setup screen For more information on Reset refer to the user manual that came with the TV If you skipped some steps in the initial setup run Set Up TV Source up directional button TV up...

Страница 124: ...Delete all saved Cookies If you want this function enabled or disabled use the Select button to turn it on or off HbbTV is not available when Timeshift is running or when a recorded video is being pl...

Страница 125: ...ed depending on the model Connecting the CI or CI Card via COMMON INTERFACE slot with the CI CARD Adapter Only for models with Common interface slot Attaching the CI CARD Adapter via COMMON INTERFACE...

Страница 126: ...I Card to the COMMON INTERFACE slot as shown in the image below Connecting the CI or CI Card via COMMON INTERFACE slot Only for models with Common interface slot Connect the CI or CI Card to the COMMO...

Страница 127: ...please contact your service provider When the configuration of channel information has finished the message Updating Completed is displayed indicating the channel list is updated You must obtain a CI...

Страница 128: ...displayed To change the Teletext page On the Samsung Smart Remote Press the numeric button on the virtual numeric pad On the standard remote control Press the numeric button On the Samsung Smart Remot...

Страница 129: ...o undo press it again On the standard remote control On the standard remote control the Teletext function icons are printed on some remote control buttons To run a Teletext function find its icon prin...

Страница 130: ...IST mode switches the mode to List save mode In List save mode you can save a Teletext page into a list using the 8 CH LIST button 8 CH LIST Store Stores the Teletext pages 2 CH Page Up Displays the n...

Страница 131: ...Holds the display at the current page in the case that there are several secondary pages that follow automatically To undo press it again 7 EXIT Cancel Shrinks the Teletext display to overlap with the...

Страница 132: ...memory sticks are not supported The total recording capacity may differ with the amount of available hard drive space and the recording quality level Schedule Recording requires at least 100 MB of fre...

Страница 133: ...cording and Timeshift functions are in progress only the recording will stop The maximum amount of time available for the Timeshift function is 90 minutes The Timeshift function is not available for l...

Страница 134: ...may be provided in English only and available content may differ with the geographical area For more information about applications visit the applicable service provider s website An unstable Interne...

Страница 135: ...operations are not supported When composing an email or a simple message certain functions such as the font size and colour selection may not be available There is a limit to the number of bookmarks...

Страница 136: ...point to communicate with another device the result is usually interference and or a communications failure Most wireless networks have an optional security system To enable a wireless network s secur...

Страница 137: ...port We recommend that you use an external hard drive with its own power adapter USB HDD 5V 0 5A port is supported by some models Certain digital cameras and audio devices may not be compatible with...

Страница 138: ...Micro DVD sub or txt SubStation Alpha ssa Advanced SubStation Alpha ass SMPTE TT Text xml Video formats with subtitles Name Container Xsub AVI SubStation Alpha MKV Advanced SubStation Alpha MKV SubRip...

Страница 139: ...nd codecs File extension Format Codec Note mp3 MPEG MPEG1 Audio Layer 3 m4a mpa aac MPEG4 AAC flac FLAC FLAC Supports up to 2 channels ogg OGG Vorbis Supports up to 2 channels wma WMA WMA WMA is suppo...

Страница 140: ...x 2160 30 3840 x 2160 60 60 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law Law OPUS HEVC H 265 Main Main10 4096 x 2160 4096 x 2160 60 3840 x 2160 120 80 Motion...

Страница 141: ...Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law Law OPUS HEVC H 265 Main Main10 3840 x 2160 60 80 Motion JPEG 3840 x 2160 30 80 MVC 1920 x 1080 60 20 MPEG4 SP ASP Win...

Страница 142: ...he MVC codec is supported partly Video decoders H 264 UHD is supported up to Level 5 1 and H 264 FHD is supported up to Level 4 2 TV does not support FMO ASO RS HEVC UHD is supported up to Level 5 2 a...

Страница 143: ...680 x 4320 60 100 Motion JPEG 3840 x 2160 30 80 MVC 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson...

Страница 144: ...codec is only available in MKV MP4 TS containers The MVC codec is supported partly Video decoders H 264 UHD is supported up to Level 5 1 and H 264 FHD is supported up to Level 4 2 TV does not support...

Страница 145: ...9 Standard Custom USB 720p 16 9 Standard Custom 4 3 USB 1080i p 60 Hz 16 9 Standard Custom 4 3 USB 3840 x 2160p 24 30 Hz 16 9 Standard Custom USB 3840 x 2160p 60 Hz USB 4096 x 2160p 24 30 60 Hz 16 9 S...

Страница 146: ...nd Q6 series For less than 55 inch models Q8 series The Sero The Serif The Frame Frame rate fps Colour Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O O O O 10 bit O...

Страница 147: ...4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O O O O 10 bit O O O O 120 8 bit O O O O 10 bit O O O O These specifications are supported for the HDMI 4 port Q700T series does not support 120 f...

Страница 148: ...or larger models QLED TV except for Q6 Q700T series The Serif The Frame The Terrace The Terrace for business Resolution Dots x lines Display format Horizontal frequency KHz Vertical frequency Hz Cloc...

Страница 149: ...trol sensor turning on Refer to the user manual of your graphics card for compatible resolutions The native resolutions are 3840 x 2160 60Hz UHD models and 7680 x 4320 60Hz Q700T series or higher with...

Страница 150: ...188 50 000 800 x 600 75 Hz 46 875 75 000 49 500 1024 x 768 60 Hz 48 363 60 004 65 000 1024 x 768 70 Hz 56 476 70 069 75 000 1024 x 768 75 Hz 60 023 75 029 78 750 1152 x 864 75 Hz 67 500 75 000 108 000...

Страница 151: ...cy MHz Polarity horizontal vertical 1920 x 1080 100 Hz 112 500 100 000 297 000 1920 x 1080 120 Hz 135 000 120 003 297 000 3840 x 2160 30 Hz 67 500 30 000 297 000 3840 x 2160 60 Hz 135 000 60 000 594 0...

Страница 152: ...4 250 1920 x 1080i 50 Hz 28 125 50 000 74 250 1920 x 1080i 60 Hz 33 750 60 000 74 250 1920 x 1080 24 Hz 27 000 24 000 74 250 1920 x 1080 25 Hz 28 125 25 000 74 250 1920 x 1080 30 Hz 33 750 30 000 74 2...

Страница 153: ...1188 000 4096 x 2160 120 Hz 270 000 120 000 1188 000 7680 x 4320 24 Hz 108 000 24 000 1188 000 7680 x 4320 30 Hz 132 000 30 000 1188 000 7680 x 4320 50 Hz 220 000 50 000 2376 000 7680 x 4320 60 Hz 26...

Страница 154: ...280 x 720 60 Hz 45 000 60 000 74 000 1440 x 480 60 Hz 15 734 60 000 27 000 1440 x 576 50 Hz 15 625 50 000 27 000 1440 x 576 50 Hz 31 250 50 000 54 000 1920 x 1080 24 Hz 27 000 24 000 74 000 1920 x 108...

Страница 155: ...V and Bluetooth device may disconnect depending on the distance between them A Bluetooth device may hum or malfunction When a part of your body is in contact with the receiving transmitting system of...

Страница 156: ...nce from Rovi Corporation and or its subsidiaries Patent The Rovi Guide system is protected by patents and patent applications filed in the US Europe and other countries including one or more of the U...

Страница 157: ...g or Contrast Enhancer Settings General Eco Solution Ambient Light Detection Settings General Eco Solution Energy Saving Mode Settings General Eco Solution Motion Lighting Settings Picture Expert Sett...

Страница 158: ...Sleep Timer has not been enabled see if Auto Power Off or Off Timer has been enabled and disable it Settings General Eco Solution Auto Power Off Settings General System Manager Time Off Timer In case...

Страница 159: ...card supports UHD resolutions For more information about the supported UHD resolutions refer to Supported Resolutions for UHD Input Signals Make sure that the set top box or cable box supports the co...

Страница 160: ...bottom of the screen when you watch movies that have aspect ratios different from your TV Adjust the picture size options on your external device or set the TV to full screen Settings Picture Picture...

Страница 161: ...e picture is good but there is no sound Set Sound Output to TV Speaker Settings Sound Sound Output If you are using an external device check the device s audio output option For example you may need t...

Страница 162: ...tions we recommend a wireless access point that uses a 5 GHz frequency When the symptom persists it is recommended to use wired connection such as HDMI eARC and Optical Whenever a function is used on...

Страница 163: ...ume of the external device cannot be adjusted Check the cable connection between the TV and the external device When connecting an external speaker such as home theatre via HDMI make sure it is connec...

Страница 164: ...ting Auto Tuning Settings Auto Tuning The Auto Tuning Settings may not appear depending on the model or geographical area The subtitles are not provided on a digital channel I want to turn off the sub...

Страница 165: ...ected to the same network To wirelessly connect the TV to your mobile device read the instructions at Smartphone Screen Sharing Smart View in Connection Guide and then try to connect Source Connection...

Страница 166: ...n the PC screen does not appear or the PC is not recognised check the power supply of the PC and then reconnect the HDMI cable between the PC and TV When the symptom persists check that the PC is in S...

Страница 167: ...problem with the access point In this case try using a different access point Wired network connection failed Check if the LAN cable is plugged in on both ends If it is plugged in check if the access...

Страница 168: ...ted the HDMI cable scan for devices again or turn your TV off and on I want to start Anynet I also want the connected devices to turn on when the TV is turned on Move the focus to the Anynet device at...

Страница 169: ...is in progress The connected device is not displayed Check whether the device supports Anynet Anynet devices must be connected to the TV using an HDMI cable Make sure the device is connected to your T...

Страница 170: ...e replace the batteries Alkaline batteries are recommended for longer battery life The remote control batteries run out quickly The batteries may be consumed quickly if the remote control is used very...

Страница 171: ...cord videos received from an external device or Samsung TV Plus The recording function is only available for digital broadcast channels received by the TV You cannot record videos received from an ext...

Страница 172: ...oor The services of your application are not provided by the TV but by the application service provider Refer to the Help section on the application service provider s website Media Files When files d...

Страница 173: ...the front of the Samsung Smart Remote Do not place the Samsung Smart Remote near the TV speaker or an audio speaker Turn on the Voice Wake up function Explore Now Settings Voice Wake up With Samsung S...

Страница 174: ...l Mode the TV s audio and video settings are automatically reset every 5 minutes Change Usage Mode to Home Mode Settings General System Manager Usage Mode The TV is tilted to the side Remove the base...

Страница 175: ...nternet has failed Check the network connection status Settings General Network Network Status If the TV is not connected to a network connect it to a network The upgrade stops if you already have the...

Страница 176: ...Hub The problem Try this Cannot select Signal Information in Self Diagnosis Verify that the current channel is a digital channel Signal Information is only available for digital channels Settings Supp...

Страница 177: ...t service support from a Samsung call agent or the Samsung website You can also view information by scanning the QR code of your TV You can also start this function by pressing and holding the button...

Страница 178: ...eck whether the cause is caused by the product or the external environment by broadcasting signals and cables When the TV screen does not display properly The TV s colour design accessories including...

Страница 179: ...I IN Check the antenna and HDMI cable connections If the issue persists define exactly what is wrong with the display For example mosaics and blocks multiple lines or white dots or fixed horizontal or...

Страница 180: ...Try changing channels using the remote control Source Press the button select Source choose another input source 180...

Страница 181: ...run a diagnostic test On the remote control press the button Settings Select Settings Support Device Care Self Diagnosis Picture Test Support Support Device Care Select Settings Support Device Care Se...

Страница 182: ...on screen instructions to complete the test When a message appears select OK and follow the on screen instructions to complete the test Picture Test Complete Close When a message appears select Close...

Страница 183: ...remote control press the button Settings Select Settings Support Device Care Self Diagnosis Signal Information to check the signal strength Support Support Device Care Select Settings Support Device C...

Страница 184: ...ion Check whether the signal strength is too weak or not Related menu path Settings Support Device Care Self Diagnosis Picture Test Try Now Settings Support Device Care Self Diagnosis Signal Informati...

Страница 185: ...urned off When your TV does not turn on The TV s colour design accessories including the remote control and features may differ depending on the model or geographical area If your TV does not turn on...

Страница 186: ...er cable and plug it back in One Invisible Connection One Invisible Connection Disconnect and reconnect the One Invisible Connection cable between the TV and the One Connect OC Box Make sure that the...

Страница 187: ...to turn on your TV If the remote control sensor turns off when you press the power button your TV is correctly connected to the power supply If the TV screen is still blank softly tap it with your fi...

Страница 188: ...ed on but the connected external device does not work or any connection problem occurs HDMI IN HDMI IN HDMI IN One Invisible Connection One Invisible Connection Check the connection of the HDMI cable...

Страница 189: ...device and to the wall outlet If it does not turn on make sure the power cable is properly connected to the device and to the wall outlet HDMI IN HDMI IN HDMI IN One Invisible Connection One Invisible...

Страница 190: ...source is selected on the Home Screen Source HDMI IN HDMI IN HDMI IN If the same problem continues try connecting another external device to the TV using an HDMI cable If the display is correct your e...

Страница 191: ...with an external device properly The TV s colour design accessories including the remote control and features may differ depending on the model or geographical area When the picture looks distorted Po...

Страница 192: ...e power cables and HDMI cables on the back of your TV or the One Connect OC Box then unplug the power cable and plug it back into the wall outlet HDMI If the external device support 4K UHD or 8K UHD v...

Страница 193: ...ts it LAN HDMI Satellite If you are using a set top box check the cable connection The cable you need to check depends on the type of set top box Make sure that your access point is connected to the I...

Страница 194: ...Invisible Connection One Invisible Connection If the problem persists and if your TV uses the One Invisible Connection disconnect and reconnect the One Invisible Connection to the TV and the One Conne...

Страница 195: ...I If your Sound Bar is connected to a receiver and the receiver is connected to the TV using an HDMI cable check the HDMI connector on the back of the TV The cable must be connected to the HDMI eARC p...

Страница 196: ...to the Internet The TV s colour design accessories including the remote control and features may differ depending on the model or geographical area No Access Network If your TV is not connected to the...

Страница 197: ...Network Status to check the network status General General Network Select Settings General Network Network Status to check the network status General Network Reset Network If the network isn t connec...

Страница 198: ...erating normally If you are using a wireless access point check the access point location If the access point is too far from the TV move it closer Try rebooting the access point by disconnecting and...

Страница 199: ...neral Network If the same problem continues select Settings General Network Network Status IP Settings to change to a different DNS server If a test occurs cancel it and select IP Settings Network Sta...

Страница 200: ...r enter 8 8 8 8 then select OK Update now If the same problem continues a software update or factory reset may be required Related menu path Settings General Network Network Status Try Now Settings Ge...

Страница 201: ...cables When no sound comes out of the TV or the sound is breaking up The TV s colour design accessories including the remote control and features may differ depending on the model or geographical area...

Страница 202: ...utput Then select TV Speaker Settings Check the volume on the screen If a number for the TV volume is not displayed select Settings Sound Sound Output Then select TV Speaker Sound Sound Sound Output T...

Страница 203: ...ect Settings Support Device Care Self Diagnosis Sound Test Update now If the same problem continues a software update or factory reset may be required If there is sound but it is not clear run a diagn...

Страница 204: ...elf Diagnosis Sound Test to check the sound Support Support Device Care Go to Settings Support Device Care Self Diagnosis Sound Test to check the sound Settings If the test reveals a problem select Se...

Страница 205: ...d Expert Settings If the test reveals a problem select Settings Sound Expert Settings Reset Sound Settings If the test shows no problems select Settings Support Device Care Self Diagnosis Signal Infor...

Страница 206: ...problems select Settings Support Device Care Self Diagnosis Signal Information Signal Information Check whether the signal strength is too weak or not Update now If the same problem continues a softw...

Страница 207: ...tings Support Device Care Self Diagnosis Sound Test Try Now Settings Sound Expert Settings Reset Sound Try Now Settings Support Device Care Self Diagnosis Signal Information Try Now Settings Support S...

Страница 208: ...not paired When the remote control does not work The TV s colour design accessories including the remote control and features may differ depending on the model or geographical area Verify that the in...

Страница 209: ...eceiver on your TV Make sure the remote control works properly You can check whether the signal is being transmitted by pressing the power button and observing the front tip of the remote control thro...

Страница 210: ...infrared signal replace the batteries of the remote control If you don t see any infrared signal replace the batteries of the remote control Press the and buttons simultaneously to display the pairin...

Страница 211: ...ctions to proceed with the pairing The remote control will work more effectively if you point it at the remote control sensor If the same problem continues try using the appropriate SAMSUNG remote con...

Страница 212: ...If you use an Multi Brand Remote MBR or universal remote and your remote cannot operate an external device move the external device closer to the One Connect Box 212...

Страница 213: ...ures may differ depending on the model or geographical area Settings If your TV is connected to the Internet you can set it to receive periodic updates automatically On the remote control press the bu...

Страница 214: ...s No Access Network If your TV is not connected to the Internet you can update the software using a USB drive Settings Select Settings Support About This TV and check the model code and software versi...

Страница 215: ...s Support About This TV and check the model code and software version About This TV Model code Software version Select Settings Support About This TV and check the model code and software version Usin...

Страница 216: ...Find your TV model and download the firmware file SEE ALL SUPPORT Find your TV model and download the firmware file Firmware Download Click Download to download the firmware 216...

Страница 217: ...and store it in your USB drive top folder Unzip the downloaded file and store it in your USB drive top folder USB USB USB Insert the USB device into the USB slot on the back of your TV or the side of...

Страница 218: ...pleted Do not turn off your TV while the firmware update is in progress Settings After your TV has been reset select Settings Support About This TV and check the new firmware version Support Support A...

Страница 219: ...select Settings Support About This TV and check the new firmware version Related menu path Settings Support Software Update Auto update Try Now For more information in The Terrace for business refer...

Страница 220: ...t Remote The images buttons and functions of the Samsung Smart Remote may differ with the model or geographical area From top to bottom and left to right The or button is at the top left There is a sm...

Страница 221: ...t Rewind Play Pause Fast Forward Stop Timeshift Record Go to Live TV or Info You can press the up directional button to go to the playback screen and check the time that the actual broadcast programme...

Страница 222: ...Press and hold the volume button to open the Accessibility Shortcuts menu Even if the Voice Guide is set to Off or muted when you press and hold the volume button the voice guide for Accessibility Sho...

Страница 223: ...or do it later through the settings menu There are many commands you can say to control the TV These can be used together with Voice Guide to give you voice input and voice output You can use the Sam...

Страница 224: ...sound to reduce overall power consumption When you press a button on the remote control other than Volume and Power while the screen is off the TV screen turns back on High Contrast To display all me...

Страница 225: ...you can change the subtitle position When watching a channel on an external device such as set top box and cable box turn on the subtitle function on the device For more information contact your serv...

Страница 226: ...l button to change the channel Press the up or down of CH button on the standard remote control to change the channel Number button Use the or button on the Samsung Smart Remote to open the virtual nu...

Страница 227: ...of the Samsung Smart Remote the left one is the Volume button Push up or pull down the Volume button to change the volume Standard remote control Press the up or down of VOL button on the standard re...

Страница 228: ...mation in the Guide is for digital channels only Analogue channels are not supported If the Clock is not set the Guide is not provided Set the Clock first Settings General System Manager Time Clock If...

Страница 229: ...he day announced for the first programme you reach on that day The day is not repeated so if you are not sure what the day is you can move forwards and backwards 24 hours and then the day will be anno...

Страница 230: ...ewing Cancel Scheduled Recording You can cancel your scheduled viewings and recordings This function may not be supported depending on the model or geographical area View Details You can see the detai...

Страница 231: ...led viewing from the Guide In the Guide Live TV Guide move to the programme you want to cancel scheduled viewing and then press the Select button Move to Cancel Scheduled Viewing and then press the Se...

Страница 232: ...l buttons to move within the channel list or use the Channel button to go up and down a page at a time You can also use the or button to enter a channel number and go to that channel directly Press th...

Страница 233: ...ess the Select button The channel list will now show only the channels in this list Channel Type Sorts the list so that it includes channels of a selected type However Channel Type can only be used ch...

Страница 234: ...corded is displayed The control bar appears Move the focus to Stop Recording and then press the Select button When a popup window appears select Stop To record a programme that is on later move to the...

Страница 235: ...ndow use the left and right directional buttons to select a broadcast scheduled programme and then press the Select button To schedule a recording for the programme select Schedule Recording Changing...

Страница 236: ...you have watched part of this programme before you will get a pop up menu on screen allowing you to Play from start Resume from where you left off or Cancel Use the left and right directional buttons...

Страница 237: ...ent To cancel the Smart Hub service agreement select Reset Smart Hub Settings Support Device Care Self Diagnosis Reset Smart Hub Press the button on your remote This will bring up a display with 2 row...

Страница 238: ...t Colour Space Device Care and All Settings These function may not be supported depending on the model or geographical area Source You can select an external device connected to the TV For more inform...

Страница 239: ...when you press the button Then you can quickly use any of Samsung Account Notification or Privacy Choices Samsung Account Go to the Samsung Account screen to create a new account or sign out of your a...

Страница 240: ...criptions to paid channels Parental control is necessary when children use this service Images may look blurry depending on the service provider s circumstances This function may not be supported depe...

Страница 241: ...et indicate a menu item The e Manual contains 2 rows of menu icons Use the up and down directional buttons to move between rows and the left and right directional buttons to move within a row Press th...

Страница 242: ...is activated in the listening mode the Bixby icon appears at the bottom of the TV screen Say a command and then release the button The TV provides feedback on how it understands the command and then...

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