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Finding the contact information for service
Settings
Support
About This TV
You can view the address of the Samsung website, the call centre phone number, your TV's model number, your TV's
software version, Open Source Licence and other information you may need to get service support from a Samsung
call agent or the Samsung website.
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You can also view information by scanning the QR code of your TV.
Requesting service
Settings
Support
Request Support
You can request service when you encounter a problem with the TV. Select the item matching the problem that
you encountered, and then select
Request Now
or
Schedule Appointment
Send
. Your service request will be
registered. A servicer near you will contact you to set up or confirm your service appointment. The Samsung Contact
Centre will contact you to set up or confirm your service appointment.
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This function is not available in specific geographical areas.
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You must agree to the terms and conditions for the service request.
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This function requires an Internet connection.
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You can also start this function by pressing and holding the
button for 5 or more seconds.