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Other Information
Troubleshooting
If the TV seems to have a problem, first try this list of possible problems and solutions. If none of these troubleshooting tips apply, visit “www.
samsung.com,” then click on Support, or contact a Samsung customer service center.
Issues
Solutions and Explanations
Poor picture
First of all, please perform the
Picture Test
and confirm that your TV is properly displaying the test image.
• go to
MENu
-
Support
-
Self Diagnosis
-
Picture Test
If the test image is properly displayed, the poor picture may be caused by the source or signal.
The TV image does not look as good as it
did in the store.
• If you have an analog Cable/Set top box, upgrade to a digital set top box. Use HDMI to deliver HD
(high definition) picture quality.
• Cable/Satellite subscribers: Try HD stations from the channel line up.
• Air/Cable Antenna connection: Try HD stations after performing Auto program.
✎
Many HD channels are up scaled from SD(Standard Definition) contents.
• Adjust the Cable / Set top box video output resolution to 1080i or 720p.
The picture is distorted: macroblock error,
small block, dots, pixelization.
• Compression of video contents may cause picture distortion, especially in fast moving pictures such
as sports and action movies.
• Low signal level can cause picture distortion. This is not a TV problem.
• Mobile phones used close to the TV (up to 3.3 ft) may cause noise in picture on analog and digital TV.
There is poor color or brightness.
• Adjust the Picture options in the TV menu. (go to
Picture Mode
/
Color
/
Brightness
/
Sharpness
)
• Adjust
Energy Saving
option in the TV menu. (go to
MENu
-
System
-
Eco Solution
-
Energy
Saving
)
• Try resetting the picture to view the default picture setting. (go to
MENu
-
Picture
-
reset Picture
)
There is a dotted line on the edge of the
screen.
• If the picture size is set to
Screen Fit
, change it to
16:9
.
• Change cable/Set top box resolution.
The picture is black and white.
• If you are using an AV composite input, connect the video cable (yellow) to the Green jack of
component input on the TV.
When changing channels, the picture
freezes or is distorted or delayed.
• If connected to a cable box, please try to reset it. (reconnect the AC cord and wait until the cable box
reboots. It may take up to 20 minutes)
• Set output resolution of the cable box to 1080i or 720p.
Sound Problem
First of all, please perform the
Sound Test
to confirm that your TV audio is properly operating.
• go to
MENu
-
Support
-
Self Diagnosis
-
Sound Test
If the audio is
OK
, the sound problem may caused by the source or signal.
There is no sound or the sound is too low
at maximum volume.
• Please check the volume of the device (Cable/Sat Box, DVD, Blu-ray etc) connected to your TV.
The picture is good but there is no sound.
• If you are using a DVI to HDMI cable, TV set not support audio.
• Reboot the connected device by reconnecting the device’s power cable.
The speakers are making an inappropriate
noise.
• For Antenna or Cable connections, check the signal information. Low signal level may cause sound
distortion.
• Perform the
Sound Test
as explained above.
No Picture, No Video
The TV will not turn on.
• Make sure the AC power cord is securely plugged into the wall outlet and the TV.
• Make sure the wall outlet is working.
• Try pressing the
POWEr
button on the TV to make sure the problem is not the remote control.
If the TV turns on, refer to ‘Remote control does not work’ below.
The TV turns off automatically.
• Ensure the
Sleep Timer
is set to
Off
in the
System
menu.
• Make sure the AC power cord is plugged in securely to the wall outlet and the TV.
• When watching TV from an antenna or cable connection, the TV will turn off after 15 - 60 minutes if
there is no signal.
There is no picture/video.
• Check cable connections. (remove and reconnect all cables connected to the TV and external
devices).
• Set your external device’s (Cable/Set top box, DVD, Blu-ray etc) video outputs to match the
connections to the TV input. For example, if an external device’s output is HDMI, it should be
connected to an HDMI input on the TV.
• Make sure your connected devices are powered on.
• Be sure to select the TV correct source by pressing the
SOurCE
button on the remote control.
• Reboot the connected device by reconnecting the device’s power cable.