background image

The screen is out of focus or OSD cannot be adjusted.

Q:

Have you adjusted the resolution or frequency on the monitor?

A:

Adjust the resolution and frequency of the video card.

(Refer to the Preset Timing Modes).

LED is blinking but no images on the screen.

Q:

Is the frequency properly adjusted when checking the Display Timing on the menu?

A:

Adjust the frequency properly by referring to the video card manual and the Preset Timing
Modes.

(The maximum frequency per resolution may differ from product to product.)

There are only 16 colors shown on the screen. The screen colors have
changed after changing the video card.

Q:

Have the Windows colors been set properly?

A:

Windows XP :

Set the resolution at the Control Panel 

 Appearance and Themes 

 Display 

 Settings.

A:

Windows ME/2000 :

Set the resolution at the Control Panel 

 Display 

 Settings.

Q:

Has the video card been set properly?

A:

Set the video card by referring to the video card manual.

There is a message that reads "Unrecognized monitor, Plug & Play (VE-
SA DDC) monitor found".

Q:

Have you installed the monitor driver?

A:

Install the monitor driver according to the Monitor Driver.

Q:

See the video card manual to see if the Plug & Play (VESA DDC) function can be supported.

A:

Install the monitor driver according to the Monitor Driver.

Check when MagicTune™ does not function properly.

Q:

MagicTune™ feature is found only on PC (VGA) with Window OS that supports Plug and Play.

A:

To check whether your PC is available for MagicTune™ feature, follow the steps below (When
Windows is XP);

Control Panel 

 Performance and Maintenance 

 System 

 Hardware 

 Device Manager

 Monitors 

 After deleting Plug and Play monitor, find 'Plug and Play monitor' by searching

new Hardware.

A:

MagicTune™ is an additional software for the monitor. Some graphic cards may not support
your monitor. When you have a problem with the graphic card, visit our website to check the
compatible graphic card list provided.

http://www.samsung.com/monitor/magictune

Troubleshooting

48

Содержание SyncMaster 931CW PLUS

Страница 1: ...SyncMaster 931CW PLUS LCD Monitor User Manual imagine the possibilities ...

Страница 2: ...to prevent an electric shock Power When not used for extended period of time set your computer to DPM If using screen saver set it to active screen mode The images here are for reference only and are not applicable in all cases or countries Shortcut to Anti Afterimage Instructions Do not use damaged or loose plug This may cause electric shock or fire Do not pull the plug out by the wire nor touch ...

Страница 3: ...r fire Use only the power cord provided by our company Do not use the provided power cord of another product Otherwise this may result in fire or electric shock Installation Be sure to contact an authorized Service Center when installing your monitor in a location with heavy dust high or low temperatures high humidity and exposed to chemical substances and where it operates for 24 hours such as at...

Страница 4: ...t down the monitor carefully Failing to do so may damage the monitor Do not place the monitor face down This may damage the TFT LCD surface The installation of the bracket must be done by a qualified professional Installing the bracket by unqualified personnel may result in injury Always use the mounting device specified in the owner s manual When installing the product make sure to keep it away f...

Страница 5: ...o a qualified servicing company If your monitor does not operate normally in particular if there is any unusual sound or smell coming from the monitor unplug it imme diately and contact an authorized dealer or the Service Center This may cause electric shock or fire Keep the product away from places exposed to oil smoke or moisture do not install inside a vehicle This may cause a malfunction elect...

Страница 6: ...or fire Never insert anything metallic into the monitor openings This may cause electric shock fire or injury Do not insert metal objects such as chopsticks wire and tools or in flammable objects such as paper or matches into the vent headphone port or AV ports or etc This may cause electric shock or fire If an alien substances or water enters the product turn the product off unplug the power conn...

Страница 7: ...his may cause heat emission from the accumulated dirt or degraded insulation causing electric shock or fire Do not place your children s favorite toys or any other objects of in terest on the product Children may try to climb on the product to retrieve an object The product could fall causing injury or even fatality When lifting up or moving the monitor do not lift the monitor upside down while ho...

Страница 8: ...the angle of the elbow perpendicular Keep the angle of the knees at more than 90 degree Do not let your feet fall up from the floor Adjust the arm position so that it is below the heart Safety Instructions 7 ...

Страница 9: ...peed than its original speed RTA OFF Deactivates the RTA function so that the panel operates at its original response speed Note If you turn the power off and on again after switching RTA off the RTA function is automatically switched On Factory Setting Package Contents Note Please make sure the following items are included with your monitor If any items are missing contact your dealer Contact a l...

Страница 10: ...ck Setup Guide Warranty Card Not available in all loca tions User s Guide Cables D Sub Cable Power Cord Sold separately DVI Cable option Note This is only provided for highly polished black products as a product feature Introduction 9 ...

Страница 11: ...Game Sport and Movie Dynamic Contrast Each mode has its own pre configured brightness value You can easily select one of seven settings by simply pressing MagicBright control button 1 Custom Although the values are carefully chosen by our engineers the pre configured values may not be comfortable to your eyes depending on your taste If this is the case adjust the brightness and contrast by using t...

Страница 12: ...le the OSD is off When the SOURCE button is pressed to change the input mode a message appears in the upper left of the screen displaying the current mode analog or digital input signal Note If you select the digital mode you must connect your monitor to the graphic card s DVI port using the DVI cable Click here to see an animation clip AUTO button Use this button for auto adjustment Click here to...

Страница 13: ...rt on the back of your monitor RGB IN port Connect the D sub cable to the 15 pin RGB IN port on the back of your monitor Kensington Lock The Kensington lock is a device used to physically fix the system when using it in a public place The locking device has to be purchased separately For using a locking device contact where you purchase it Note See Connecting Cables for further information regardi...

Страница 14: ...Analog connector on the video card Connect the signal cable to the 15 pin D sub port on the back of your monitor RGB IN Using the DVI Digital connector on the video card Connect the DVI Cable to the DVI IN Port on the back of your Monitor DVI IN Connected to a Macintosh Connect the monitor to the Macintosh computer using the D sub connection cable Note If the monitor and the computer are connected...

Страница 15: ...remove the stand from the LCD monitor 4 Align the mounting interface pad with the holes in the rear cover mounting pad and secure it with four screws that came with the arm type base wall mount hanger or other base Do not use screws longer than the standard dimension as they may damage the inside of the Monitor For wall mounts that do not comply with VESA standard screw specifications the length o...

Страница 16: ...t is used or the consumer fails to follow the product installation instructions To mount the monitor on a wall you should purchase the wall mounting kit that allows you to mount the monitor at least 10 cm away from the wall surface Contact the nearest Samsung Service Center for more information Samsung Electronics will not be responsible for damages caused by using a base other than those specifie...

Страница 17: ...he operating system you have Prepare a blank disk and download the driver program file at the Internet web site shown here Internet web site http www samsung com Worldwide Installing the Monitor Driver Automatic 1 Insert CD into the CD ROM drive 2 Click Windows 3 Choose your monitor model in the model list then click the OK button 4 If you can see following message window then click the Continue A...

Страница 18: ...rt your Manual CD into your CD ROM drive 2 Click Start and Control Panel Then double click on Appearance and Personalization 3 Click Personalization and then Display Settings 4 Click Advanced Settings 5 Click Properties in the Monitor tab If the Properties button is deactivated it means the configuration for your monitor is completed The monitor can be used as is If the message Windows needs is di...

Страница 19: ...osted on Samsung Monitor homepage 6 Click Update Driver in the Driver tab 7 Check the Browse my computer for driver software checkbox and click Let me pick from a list of device drivers on my computer 8 Click Have Disk and select the folder for example D Drive where the driver setup file is located and click OK Using the Software 18 ...

Страница 20: ...that matches your monitor from the list of monitor models on the screen and click Next 10 Click Close Close OK OK on the following screens displayed in sequence Microsoft Windows XP Operating System Using the Software 19 ...

Страница 21: ...Click Display icon and choose the Settings tab then click Advanced 4 Click the Properties button on the Monitor tab and select Driver tab 5 Click Update Driver and select Install from a list or then click Next button 6 Select Don t search I will then click Next and then click Have disk Using the Software 20 ...

Страница 22: ...owing message window then click the Continue Anyway button Then click OK button Note This monitor driver is under certifying MS logo and this installation doesn t damage your system The certified driver will be posted on Samsung Monitor homepage http www samsung com 9 Click the Close button then click OK button continually Using the Software 21 ...

Страница 23: ... is active click the Properties button then follow next steps continually 5 Click Driver and then click on Update Driver then click on the Next button 6 Choose Display a list of the known drivers for this device so that I can choose a specific driver then click Next and then click Have disk 7 Click the Browse button then choose A D Driver 8 Click the Open button then click OK button 9 Choose your ...

Страница 24: ...clicking Test If the screen is not normal change to a different mode lower mode of resolution colors or frequency Note If there is no Mode at All Display Modes select the level of resolution and vertical frequency by referring to the Preset Timing Modes in the user guide Linux Operating System To execute X Window you need to make the X86Config file which is a type of system setting file 1 Press En...

Страница 25: ...fer to Help F1 in the software program How to install the Natural Color software Insert the CD included with the Samsung monitor into the CD ROM Drive Then the initial screen of the program Natural Color will be executed Click Natural Color on the initial screen to install the Natural Color software To install the program manually insert the CD included with the Samsung monitor into the CD ROM Dri...

Страница 26: ...allation Status window appears 9 Click Finish 10 When the installation is complete the MagicTune executable icon appears on your desktop Double click the icon to start the program MagicTune execution icon may not appear depending on specification of computer sys tem or monitor If that happens press F5 Key Installation Problems The installation of MagicTune can be affected by such factors as the vi...

Страница 27: ... Control Panel in the Start menu 2 Click the Add or Remove Programs icon in Control Panel 3 In the Add or Remove Programs screen scroll down to find MagicTune Click on it to highlight it 4 Click the Change Remove button to remove the program 5 Click Yes to begin the uninstall process 6 Wait until the Uninstall Complete dialog box appears Note Visit the MagicTune website for technical support for M...

Страница 28: ... Fine Coarse and Position are adjusted automatically Available in Analog mode only To make the automatic adjustment function sharper execute the AUTO function while the AUTO PATTERN is on If auto adjustment does not work properly press AUTO button again to adjust picture with more accuracy If you change resolution in the control panel auto function will be executed automatically OSD Lock Unlock Wh...

Страница 29: ...rrent states of settings or prevent others from adjusting the current settings Lock Hold down the MENU button for more than five 5 seconds to activate the OSD adjustment lock function Unlock Hold down the MENU button for more than five 5 seconds to deactivate the OSD adjustment lock function Adjusting the Monitor 28 ...

Страница 30: ...n to circle through available preconfigured modes seven different modes Custom Text Internet Game Sport Movie Dynamic Contrast Brightness When OSD is not on the screen push the Brightness button to adjust brightness Adjusting the Monitor 29 ...

Страница 31: ...no vation Color Con trol Gamma Image Coarse Fine Sharpness H Position V Position OSD Language H Position V Position Transparen cy Display Time Setup Auto Source Image Reset Color Reset RTA Image Size Information Picture Brightness Not available in MagicBright mode of Dynamic Contrast Adjusting the Monitor 30 ...

Страница 32: ...personal preference MENU MENU Contrast Not available in MagicBright mode of Dynamic Contrast You can use the on screen menus to change the contrast according to personal preference Not available in MagicColor mode of Full and Intelligent MENU MENU Adjusting the Monitor 31 ...

Страница 33: ...o Samsung Electronics for the first time Brilliant If you select Brilliant you can view a more clear and vibrant image Mild If you select Mild you can view a more natural and soft image Custom The pre configured values may not be comfortable to your eyes depending on your taste If this is the case adjust the Picture and Color menu by using the OSD to fit your eyes MENU MENU Adjusting the Monitor 3...

Страница 34: ...ts individual Red Green Blue color balance Not available in MagicColor mode of Full and Intelligent MENU MENU Gamma Gamma correction changes the luminance of the colors with intermediate luminance Adjusting the Monitor 33 ...

Страница 35: ...Image Coarse Removes noise such as vertical stripes Coarse adjustment may move the screen image area You may relocate it to the center using the horizontal control menu Available in Analog mode only MENU MENU Adjusting the Monitor 34 ...

Страница 36: ... as horizontal stripes If the noise persists even after Fine tuning repeat it after adjusting the frequency clock speed Available in Analog mode only MENU MENU Sharpness Changes the clearance of image Adjusting the Monitor 35 ...

Страница 37: ...ilable in MagicColor mode of Full and Intelligent MENU MENU H Position Changes the horizontal position of the monitor s entire display Available in Analog mode only MENU MENU V Position Adjusting the Monitor 36 ...

Страница 38: ...e display Available in Analog mode only MENU MENU OSD Language You can choose one of nine languages Note The language chosen affects only the language of the OSD It has no effect on any software running on the computer MENU MENU Adjusting the Monitor 37 ...

Страница 39: ...u can change the horizontal position where the OSD menu appears on your monitor MENU MENU V Position You can change the vertical position where the OSD menu appears on your monitor MENU MENU Adjusting the Monitor 38 ...

Страница 40: ...background of the OSD Off On MENU MENU Display Time The menu will be automatically turned off if no adjustments are made for a certain time period You can set the amount of time the menu will wait before it is turned off Adjusting the Monitor 39 ...

Страница 41: ... 5 sec 10 sec 20 sec 200 sec MENU MENU Setup Auto Source Select Auto Source for the monitor to automatically select the signal source No Yes MENU MENU Adjusting the Monitor 40 ...

Страница 42: ...Image Reset Image parameters are replaced with the factory default values MENU MENU Color Reset Color parameters are replaced with the factory default values Off On MENU MENU Adjusting the Monitor 41 ...

Страница 43: ... as to provide a sharper and more natural video display RTA On Activates the RTA function so that the panel operates at a higher response speed than its original speed RTA Off Deactivates the RTA function so that the panel operates at its original response speed MENU MENU Adjusting the Monitor 42 ...

Страница 44: ...spect ratio of the input signals Wide A full screen is displayed regardless of the screen aspect ratio of the input signals Note Signals not available in the standard mode table are not supported If the wide screen which is the optimal resolution for the monitor is set on your PC this function is not performed MENU MENU Adjusting the Monitor 43 ...

Страница 45: ...Information Shows a video source display mode on the OSD screen MENU MENU Adjusting the Monitor 44 ...

Страница 46: ...and computer system your monitor is functioning properly Warning Messages If there is something wrong with the input signal a message appears on the screen or the screen goes blank although the power indicator LED is still on The message may indicate that the monitor is out of scan range or that you need to check the signal cable Environment The location and the position of the monitor may influen...

Страница 47: ...u still see an error message on the screen when the monitor is connected properly check to see if the monitor status is set to analog If you still see an error message on the screen when the monitor is connected properly check to see if the monitor status is set to analog Press SOURCE button to have the monitor double check the input signal source Q If the power is on reboot the computer to see th...

Страница 48: ...and then reboot the system I cannot see the On Screen Display Q Have you locked the On Screen Display OSD Menu to prevent changes A Unlock the OSD by pressing the MENU button for at least 5 seconds The screen shows strange colors or just black and white Q Is the screen displaying only one color as if looking at the screen through a cellophane paper A Check the signal cable connection A Make sure t...

Страница 49: ...video card by referring to the video card manual There is a message that reads Unrecognized monitor Plug Play VE SA DDC monitor found Q Have you installed the monitor driver A Install the monitor driver according to the Monitor Driver Q See the video card manual to see if the Plug Play VESA DDC function can be supported A Install the monitor driver according to the Monitor Driver Check when MagicT...

Страница 50: ...lled a new video card or if you assembled the PC check if the installed the adapter video driver and the monitor driver Check if the scanning ratio of the video screen is set to between 56 Hz 75 Hz Do not exceed 75 Hz when using the maximum resolution If you have problems in installing the adapter video driver boot the computer in Safe Mode remove the Display Adapter in the Control Panel System De...

Страница 51: ...e computer Refer to the Windows Computer Man ual Q How can I clean the outer case LCD Panel A Disconnect the power cord and then clean the monitor with a soft cloth using either a cleaning solution or plain water Do not leave any detergent or scratches on the case Do not let any water enter the monitor Note Before calling for assistance check the information in this section to see if you can remed...

Страница 52: ... Input Signal Terminated RGB Analog DVI Compliant Digital RGB 0 7 Vp p 5 TTL level V high 2 0 V V low 0 8 V Maximum Pixel Clock 137 MHz Analog Digital Power Supply AC 100 240 V 10 50 60 Hz 3 Hz Signal Cable 15pin to 15pin D sub cable Detachable DVI D to DVI D connector Detachable Option Dimensions W x H x D Weight Simple Stand 448 0 x 311 0 x 58 5 mm 17 6 x 12 2 x 2 3 inch Without Stand 448 0 x 36...

Страница 53: ...is product complies with the Electromagnetic Compatibility Directives for residential use and can be used in all areas including common residential areas Class B equipment emits less electromagnetic waves than Class A equipment PowerSaver This monitor has a built in power management system called PowerSaver This system saves energy by switching your monitor to low power mode when it has not been u...

Страница 54: ... x 600 37 879 60 317 40 000 VESA 800 x 600 48 077 72 188 50 000 VESA 800 x 600 46 875 75 000 49 500 VESA 1024 x 768 48 363 60 004 65 000 VESA 1024 x 768 56 476 70 069 75 000 VESA 1024 x 768 60 023 75 029 78 750 VESA 1152 x 864 67 500 75 000 108 000 VESA 1280 X 960 60 000 60 000 108 000 VESA 1280 X 1024 63 981 60 020 108 000 VESA 1280 X 1024 79 976 75 025 135 000 VESA 1440 X 900 55 935 59 887 106 5...

Страница 55: ...ture by performing the Auto Adjustment function in display screen that is appeared as window termination button is pressed If there s still noise after the automatic adjustment use the Fine Coarse adjustment func tion When viewing a fixed screen for an extended period of time a residual image or blur riness may appear Change the mode to energy save or set a screensaver to move the picture when you...

Страница 56: ... Ex Airports Transit Stations Stock Markets Banks and Controlling Systems We recom mend that you follow set up of your display system program as below Display Information together with Logo or Moving image cycle Ex Cycle Display Information for 1 hour followed by a Display Logo or moving image for 1 minute Change the Color Information periodically Use 2 different colors Ex Rotate the Color Informa...

Страница 57: ...itions are defined as continuously changing video patterns When the LCD panel is operated for a long time with a fixed pattern over 12 hours there may be slight difference in voltage between electrodes that work the liquid crystal LC in a pixel The voltage difference between electrodes increases with time forcing the liquid crystal to lean When this occurs the previous image may be seen when the p...

Страница 58: ...Our LCD Monitor satisfies ISO13406 2 Pixel fault Class II Information 57 ...

Страница 59: ...DOR 800 6225 http www samsung com latin GUATEMALA 1 800 299 0013 http www samsung com latin JAMAICA 1 800 234 7267 http www samsung com latin PANAMA 800 7267 http www samsung com latin PUERTO RICO 1 800 682 3180 http www samsung com latin REP DOMINICA 1 800 751 2676 http www samsung com latin TRINIDAD TO BAGO 1 800 SAMSUNG 726 7864 http www samsung com latin VENEZUELA 1 800 100 5303 http www samsu...

Страница 60: ... 800 77777 http www samsung lt KAZAKHSTAN 8 10 800 500 55 500 http www samsung kz KYRGYZSTAN 00 800 500 55 500 RUSSIA 8 800 555 55 55 http www samsung ru UKRAINE 8 800 502 0000 http www samsung ua UZBEKISTAN 8 800 120 0 400 http www samsung uz Asia Pacific AUSTRALIA 1300 362 603 http www samsung com au CHINA 800 810 5858 010 6475 1880 http www samsung com cn HONG KONG 3698 4698 http www samsung co...

Страница 61: ...ed Horizontal Fre quency Unit kHz Interlace and Non Interlace Methods Showing the horizontal lines of the screen from the top to the bot tom sequentially is called the Non Interlace method while show ing odd lines and then even lines in turn is called the Interlace method The Non Interlace method is used for the majority of monitors to ensure a clear image The Interlace method is the same as that ...

Страница 62: ...uld not be mixed with other commercial wastes for disposal Authority Information in this document is subject to change without notice 2008 Samsung Electronics Co Ltd All rights reserved Reproduction in any manner whatsoever without the written permission of Samsung Electronics Co Ltd is strictly forbidden Samsung Electronics Co Ltd shall not be liable for errors contained herein or for incidental ...

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