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5-2

Troubleshooting

5-2

Before Requesting Service

 

Please check the following before requesting After-Sales service. If the problem continues, please contact your nearest 
Samsung Electronics Service Center.

 

PROBLEMS RELATED TO INSTALLATION (PC MODE)

The monitor screen flickers.

Check if the signal cable between the computer and the monitor is securely 
connected and tightened.

(Refer to Connecting to a Computer) 

PROBLEMS RELATED TO SCREEN

Screen is blank and power indicator is off.

Ensure that the power cord is firmly connected and the LCD monitor is on.

(Refer to Connecting to a Computer) 

 <Check Signal Cable> message

Ensure that the signal cable is firmly connected to the PC or video sources.

(Refer to Connecting to a Computer) 

<Not Optimum Mode> message

Check the maximum resolution and the frequency of the video adapter.

Compare these values with the data in the Preset Timing Modes Chart. 

Picture rolls vertically.

Check if the signal cable is securely connected.Connect it again securely. 

(Refer to Connecting to a Computer) 

Image is not clear. Picture is blurred.

Run Frequency <Coarse > and < Fine> tuning.

Turn on again after removing all accessories(video extension cable, etc.)

Set resolution and frequency to the recommended ranges.

Picture image is unstable and vibrates.

Check if the resolution and frequency set for the computer video card falls 
in the range supported by the monitor. If not, reset them referring to the 
current <Information> under the monitor menu and Preset Timing Modes.

Ghost images are shown in the picture.

The image is too light or too dark

Adjust the <Brightness> and <Contrast>

(Refer to the <Brightness>, <Contrast>) 

Screen is blank and the power indicator light 
blinks every 0.5 or 1 seconds

The monitor is using its power management system

Press a key on the keyboard

The screen is blank and is blinking.

If you see the <TEST GOOD>message on the screen when you press the 
[ MENU] button, check the cable connection between the monitor and the 
computer to ensure that the connector is properly connected.

PROBLEMS RELATED TO AUDIO

No sound

Ensure that the audio cable is firmly connected to both the audio-in port on 
your monitor and the audio-out port on your sound card.

(Refer to Connecting to a Computer) 

Check the volume level.

The sound level is too low.

Check the volume level.

If the volume is still too low after turning the control to its maximum, check 
the volume control on the computer sound card or software program.

PROBLEMS RELATED TO REMOTE CONTROL 

The remote control buttons do not respond.

Check the battery polarities (+/-).

Check if the batteries have been exhausted.

Check if the power is on.

Check if the power cord is securely connected.

Check if a special fluorescent or neon lamp is on in the vicinity

Содержание SyncMaster 710M

Страница 1: ...SyncMaster 2033M LCD TV Monitor User Manual ...

Страница 2: ...ng a Component cable 2 9 Connecting AV Devices 2 10 Connecting to an Amplifier 2 11 Connecting Headphones 2 12 Kensington Lock 2 13 USING THE PRODUCT Plug Play Feature 3 1 Viewing the Control panel 3 2 Remote Control 3 3 Using the Screen Adjustment Menu OSD On Screen Display 3 4 Installing the Device Driver 3 5 Standard Signal Mode Table 3 6 INSTALLING THE SOFTWARE Natural Color 4 1 MultiScreen 4 ...

Страница 3: ... may not be partially or in whole reproduced distributed or used in any form without the written permission of Samsung Electronics Co Ltd The SAMSUNG logo and SyncMaster are the registered trademarks of Samsung Electronics Co Ltd Microsoft Windows and Windows NT are the registered trademarks of Microsoft Corporation VESA DPM and DDC are the registered trademarks of the Video Electronics Standard A...

Страница 4: ...t may appear either brighter or darker than normal by appr 1ppm parts per million pixel The number of sub pixels of an LCD panel by size The number of Sub Pixels Max Horizontal Resolution x Max Vertical Resolution x 3 Example If the maximum resolution is 1920 x 1080 the number of sub pixels is 1920 x 1080 x 3 6 220 800 Clean the product with a soft dry cloth Avoid cleaning the product with an infl...

Страница 5: ...may result in electric shock or fire Avoid connecting multiple electric appli ances to a single wall outlet Otherwise it may result in fire due to overheating of the wall outlet Avoid plugging in or unplugging the power supply with wet hands Otherwise it may result in electric shock Plug the power plug in firmly Otherwise it may result in fire Make sure to connect the power cord to a grounded wall...

Страница 6: ...injury Make sure to use the specified wall mount Avoid installing the product in a badly venti lated location such as inside a bookshelf or closet Otherwise it may result in fire due to internal over heating Keep a distance of at least 10 cm 3 93 inches from the wall when installing the product for ventilation Otherwise it may result in fire due to internal over heating Keep the plastic bags used ...

Страница 7: ...f make sure that the front of the product does not protrude out of the console or shelf Otherwise this may cause the product to fall off and result in a malfunction or injury Make sure to use a cabinet or shelf suitable to the size of the product When putting the product down handle it gently Otherwise it may result in a problem with the product or injury If the product is installed in a location ...

Страница 8: ...lt in fire or electric shock If the product needs to be fixed contact a service center To move the product turn the power off and unplug the power cord the antenna cable and any other wires connected to the prod uct Otherwise it may result in electric shock or fire due to the damaged power cord If the product generates a strange noise a burning smell or smoke unplug the power plug immediately and ...

Страница 9: ...lowerpot beverage cosmetics or drugs or a metal object over the product If water or substances enter the product turn the power off unplug the power cord and contact a service center Otherwise it may result in a problem with the product electric shock or fire Displaying a still image for a long time may create a persistent image or stain on the screen If you do not use the product for a long time ...

Страница 10: ...amage due to leakage of the internal liquid Use only specified standard batteries Do not use new and used batteries together This may cause a battery to break or leak and may cause fire injury or contamination damage The batteries and rechargeable batteries are not ordinary refuse and must be returned for recycling purposes The cus tomer is responsible for returning the used or rechargeable batter...

Страница 11: ...ox in case you need to move the product at a later stage The cleaning cloth is supplied with black high glossy models only CONTENTS Installation Manual Product Warranty Not available in all locations User Manual Power Cord Cable Holder Batteries AAA X 2 Not available in all locations Stand Base Stereo Cable Remote Control Cleaning Cloth D Sub Cable SOLD SEPARATELY HDMI Cable ...

Страница 12: ...een is facing downwards Place a soft cloth over the table to protect the product and place the product onto the cloth face down Insert the Stand Connector into the Stand in the direction shown by the figure Turn the connecting screw at the bottom of the stand fully so that it is completely fixed Caution Do not lift the product holding only the stand ...

Страница 13: ...product down on a flat and stable surface so that the screen faces downwards Place a soft cloth over the table to protect the product and place the product face down Turn the connecting screw at the bottom of the stand to separate it Caution Do not lift the product holding only the stand ...

Страница 14: ... inside of the product may be damaged For wall mounts that are not compatible with the standard VESA specifications the length of the screw may differ depending on the corresponding specifications Avoid using screws that are incompatible with the standard VESA specifications and avoid assembling them using excessive force This may result in damage to the product or injury due to the product fallin...

Страница 15: ...e connecting part may differ depending on the product model When the graphics card provides a D Sub analog output Connect the PC IN port of the product to the D Sub port of the PC with the D Sub cable When the graphics card provides a DVI digital output Connect the DVI D IN port of the product to the DVI port of the PC with the DVI cable ...

Страница 16: ...You may enjoy clear and quality sound from the computer sound card using the monitor s speakers You don t need to install separate speakers for your computer You may get a blank screen depending on the type of video card you are using if you connect the D sub and DVI cables simultaneously to one computer If you connect your monitor properly using the DVI connector but get a blank or fuzzy screen c...

Страница 17: ... using an indoor antenna cable satellite terminal Check the antenna terminal on the wall and then connect the antenna cable satellite TV cable When using an outdoor antenna When using an outdoor antenna we strongly suggest using a qualified technician to install it 2 When the connections are completed connect the TV power 3 When the product is turned on for the first time after it was purchased th...

Страница 18: ... of the AV device Blu Ray DVD Cable Satellite box to the HDMI IN terminal of the monitor using the HDMI cable Press the SOURCE button at the front of the monitor or on the remote control to select HDMI mode You do not need to make a separate audio connection when connecting via HDMI ...

Страница 19: ...e monitor using a DVI to HDMI cable 2 Connect the red and white plugs of an RCA to stereo for PC cable to the same colored audio output terminals of the digital output device and connect the opposite plug to the HDMI PC DVI D AUDIO IN terminal of the product Press the SOURCE button at the front of the monitor or on the remote control to select HDMI mode ...

Страница 20: ... input ports using a component video cable PR PB Y 2 Connect the audio port of the AV device DVD VCR Cable Satellite box to the COMPONENT IN R AUDIO L port of the monitor Press the SOURCE button at the front of the monitor or on the remote control to select the Component mode For an explanation of Component video consult your DVD VCR Cable Satellite box manual ...

Страница 21: ...mcorder to the AV IN R AUDIO L port of the product 2 Connect the video output terminal of the AV device and the AV IN VIDEO of the monitor using a video cable 3 Select AV using the SOURCE button on the remote The audio video cables shown here are usually included with a Camcorder If not check your local electronics store ...

Страница 22: ... OPTICAL terminal of your monitor to the optical input of your amplifier using an optical cable If no sound is emitted from the monitor you need to use an amplifier For information on how to connect a speaker and amplifier refer to the respective user manuals provided by their manufacturers ...

Страница 23: ...Installing the Product 2 12 2 12 Connecting Headphones Connect your headphones to the Headphone connection terminal ...

Страница 24: ...manufacturer for more information refer to the User Manual supplied with the locking device You have to purchase the locking device separately Locking the product 1 Insert the locking part of the locking device into the hole of the Kensington lock of the product and turn it in the locking direction 2 Connect the Kensington lock cable 3 Tie the Kensington lock cable to a desk or heavy object You ca...

Страница 25: ...ld the MENU button on the TV for 5 seconds 4 The message Check antenna input is displayed with OK selected Press the button 5 Press the or button to select Air STD HRC or IRC then press the button 6 Press the button to select Start The TV will begin memorizing all of the available channels To stop the search before it has finished press the button with Stop selected 7 The Clock Set menu is display...

Страница 26: ...or adjusts selected menu values Adjusts the audio volume Use these buttons to navigate the menu or to adjust a value in the OSD Press to change channels in TV mode Press this button to turn the product on or off Remote Control Sensor Aim the remote control towards this spot on the Monitor Power indicator This light is lit when operating normally and blinks once when your adjustments are saved See ...

Страница 27: ...ease the volume CH Press to change channels CH LIST It displays Channel List on the screen SOURCE Press the button to change the input signal SOURCE Changing the SOURCE is only allowed for external devices that are connected to the monitor at the time MENU Opens the on screen menu and exits from the menu or closes the adjustment menu HDMI Selects the HDMI mode directly TOOLS Use to quickly select ...

Страница 28: ...h the diagram inside the compartment 3 Close the cover Remove the batteries and store them in a cool dry place if you won t be using the remote control for a long time If the remote control doesn t work check the following Is the TV power on Are the plus and minus ends of the batteries reversed Are the batteries drained Is there a power outage or is the power cord unplugged Is there a special fluo...

Страница 29: ...to Program Channel List Fine Tune Color System Setup Plug Play Language Time Child Lock Change PIN Caption Melody Light Level Energy Saving AV Color System PIP Input Source List Edit Name Anynet HDMI CEC Indicates the signal when PC or DVI is selected in the Source List This is the PC video signal that is connected to and input through the PC or DVI terminals Indicates the signal when AV is select...

Страница 30: ...trast by using the OSD menu Press the TOOLS button to display the Tools menu You can also set the MagicBright by selecting Tools MagicBright Contrast Brightness Sharpness You can use the on screen menus to change the contrast and brightness according to personal pref erence Contrast Adjusts the contrast level of the picture Brightness Adjusts the brightness level of the picture Sharpness Adjusts t...

Страница 31: ... the picture for high definition in a bright room Standard Selects the picture for optimum display in a normal environment Movie Selects the picture for viewing movies in a dark room Press the TOOLS button to display the Tools menu You can also set the Picture Mode by selecting Tools Picture Mode Backlight Contrast Brightness Sharp ness Color Tint G R Your television has several setting options th...

Страница 32: ...st is provided Off Low Medium High Gamma You can adjust the Primary Color Red Green Blue Intensity Color Space Color Space is a color matrix composed of red green and blue colors Select your favorite Color Space to experience the most natural color Auto Native White Balance You can adjust the color temperature for more natural picture colors R Offset G Offset B Offset R Gain G Gain B Gain Reset Fl...

Страница 33: ...Select by pressing the or button Use the or button to move the picture up and down After selecting use the or button to magnify or reduce the picture size in the vertical direction Wide Zoom Move the screen up down using the or button after selecting the by pressing the or ENTER button After selecting Screen Fit in HDMI 1080i 1080p or Component 1080i 1080p mode Select by pressing the or button Use...

Страница 34: ...alues OK Cancel MENU DESCRIPTION Mode Standard Choose Standard for the standard factory settings Music Choose Music when watching music videos or concerts Movie Choose Movie when viewing movies Clear Voice Emphasizes voice over other sounds Custom Choose Custom if you want to adjust the settings according to personal preference Equalizer You can adjust the left and right sound balance and equalize...

Страница 35: ...nnecting to a Home theater turn the TV speakers off so you can listen to sound from the Home theater s external speakers External Speaker Used to listen to the sound of the External Home Theater Speakers TV Speaker Used to listen to the sound of the TV Speakers If you select External Speaker in the Speaker Select menu the sound settings will be limited The volume and MUTE buttons do not operate wh...

Страница 36: ...channel is not added Lock Unlock This feature allows you to prevent unauthorized users such as children from watching unsuitable programmes by muting out video and audio This function is available only when the Child Lock is set to on Move to the field by pressing the buttons select a channel to be locked and press the button The PIN number input screen appears Enter your 4 digit PIN number The de...

Страница 37: ...duct 3 4 Setup MENU DESCRIPTION Plug Play This brings up the menu items that appeared when you first plugged in the TV Language You can set the menu language The language chosen affects only the language of the OSD ...

Страница 38: ...ivate Off Time Set the hour minute am pm and activate inactivate To activate the timer with the setting you ve chosen set to Activate Repeat Select Once Mon Fri Everyday Mon Sat or Sat Sun Volume Set the desired volume level Channel You can set the hour minute and channel by pressing the number buttons on the remote control Auto Power Off When you set the timer On the television will eventually tu...

Страница 39: ...ies additional information that supplements the information in Field 1 For example Channel 1 may have subtitles in English while Channel 2 has subtitles in Spanish Melody A melody sound can be set to come on when the monitor is powered On or Off Off Low Medium High The Melody does not play When no sound is output from the TV because the MUTE button has been pressed When no sound is output from the...

Страница 40: ...so configure PIP related settings by selecting Tools PIP PIP Settings If you turn the TV off while watching in PIP mode and turn it on again the PIP window will disappear You may notice that the picture in the PIP window becomes slightly unnatural when you use the main screen to view a game or karaoke You can activate or deactivate the PIP function On Off Source You can select a source of the sub ...

Страница 41: ...ternal input source connected to the Monitor Use to select the screen of your choice You can use the SOURCE button on the remote control PC DVI TV AV Component HDMI Edit Name Name the input device connected to the input jacks to make your input source selection easier VCR DVD Cable STB Satellite STB PVR STB AV Receiver Game Cam corder PC DVI PC DVI TV IPTV Blu Ray HD DVD DMA Anynet HDMI CEC Anynet...

Страница 42: ...n connect an Anynet device using the HDMI 1 3 cable Some HDMI cables may not support Anynet functions Anynet works when the AV device supporting Anynet is in the Standby or On status Anynet supports up to 10 AV devices in total Note that you can connect up to 3 devices of the same type Setting Up Anynet Press the TOOLS button to display the Tools menu You can also display the Anynet menu by select...

Страница 43: ... the Anynet function If you set Auto Turn Off to Yes connected external devices are also turned off when the TV is turned off If an external device is still recording it may or may not turn off Searching Connec tions The message Configuring Anynet Connection is displayed When searching devices completes the connected devices are listed in the Anynet menu MENU DESCRIPTION ...

Страница 44: ...msung Electronics website www samsung com and download the driver 1 Insert the driver installation CD into the CD ROM drive 2 Click on Windows Driver 3 Select the model of your product from the model list 4 Complete the remaining installation steps according to the instructions displayed on the screen 5 Check if the appropriate resolution and screen refresh rate are displayed in the Control Panel ...

Страница 45: ...follows referring to the User Manual of the graphics card RESOLUTION HORIZONTAL FREQUENCY KHZ VERTICAL FREQUENCY HZ CLOCK FREQUENCY MHZ POLARITY H V IBM 640 x 350 31 469 70 086 25 175 IBM 720 x 400 31 469 70 087 28 322 MAC 640 x 480 35 000 66 667 30 240 MAC 832 x 624 49 726 74 551 57 284 MAC 1152 x 870 68 681 75 062 100 000 VESA 640 x 480 31 469 59 940 25 175 VESA 640 x 480 37 861 72 809 31 500 VE...

Страница 46: ...ency is represented in Hz RESOLUTION SCAN VERTICALFREQUENCY HZ INPUT SOURCE 720 x 240 Progressive 60Hz Component 720 x 480 Interlaced 60Hz Component HDMI 720 x 480 Progressive 60Hz Component HDMI 720 x 576 Interlaced 50Hz Component HDMI 1440 x 480 Progressive 50Hz Component HDMI 1440 x 576 Interlaced 60Hz HDMI 1280 x 720 Interlaced 50Hz HDMI 1280 x 720 Progressive 50Hz Component HDMI 1920 x 1080 P...

Страница 47: ... to adjust the displayed colors on the product so they more closely match the colors of printed pictures For more information refer to the online help of the software F1 Natural Color is provided online You can download it from the website below and install http www samsung com us consumer learningresources monitor naturalcolorexpert pop_download html ...

Страница 48: ...if you do not restart the computer after the installation The MultiScreen icon may not appear depending on the computer system and the product specifications If the shortcut icon does not appear press the F5 key MultiScreen Installation Requirements The MultiScreen installation may be affected by the graphics card motherboard and the networking environment Operating System OS Windows 2000 Windows ...

Страница 49: ... if the product and the PC are properly connected perform the self diagnosis function according to the procedures below 1 Turn the product and the PC off 2 Remove the D Sub cable from the product 3 Turn the product on 4 If the product is working properly the Check Signal Cable message appears In this case if a blank screen is displayed again make sure that there is no problem with the PC and the c...

Страница 50: ...rates Check if the resolution and frequency set for the computer video card falls in the range supported by the monitor If not reset them referring to the current Information under the monitor menu and Preset Timing Modes Ghost images are shown in the picture The image is too light or too dark Adjust the Brightness and Contrast Refer to the Brightness Contrast Screen is blank and the power indicat...

Страница 51: ...roubleshooting 5 2 NOTE ON THE PRODUCT APPEARANCE You may see small particles if you look closely at the edge of the bezel surrounding the screen This is part of the product s design and is not a defect ...

Страница 52: ...digital TVs The most widely known types of digital TV are HDTV and SDTV They are classified according to the screen quality and the video specifications HDTV High Definition TV High screen quality SDTV Standard Definition TV Common standard digital TV An SDTV has an aspect ratio of 4 3 which is the same as that of an analog TV HDTV has an aspect ratio of 16 9 which is similar to a cinema screen Th...

Страница 53: ...RB Input Signal Terminated RGB analog DVI Digital Visual Interface 0 7 Vp p 5 Separate Type H V Sync Composite TTL Level V high 2 0 V V low 0 8 V Maximum Pixel Clock 108 000MHz Analog Digital Power Voltage This product supports 100 240 V Since the standard voltage may differ from country to country please check the label on the back of the product Dimension Width x Height x Depth Weight 487 8 x 32...

Страница 54: ...g mode When the product is in power saving mode the power is not turned off and you can turn the screen on again by pressing any key or clicking the mouse However the power saving function only works when the product is connected to a computer that provides the power saving function If there is no power cut off switch the power consumption is 0 only when the power cord is disconnected POWER SAVING...

Страница 55: ...amsung com latin ECUADOR 1 800 10 7267 http www samsung com latin EL SALVADOR 800 6225 http www samsung com latin GUATEMALA 1 800 299 0013 http www samsung com latin HONDURAS 800 7919267 http www samsung com latin JAMAICA 1 800 234 7267 http www samsung com latin PANAMA 800 7267 http www samsung com latin PUERTO RICO 1 800 682 3180 http www samsung com latin REP DOMINICA 1 800 751 2676 http www sa...

Страница 56: ...6 3 More Information ...

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