36
Requirements Before Contacting
Samsung Customer Service Center
Before calling Samsung Customer Service Center, test your product as follows.
If the problem persists, contact Samsung Customer Service Center.
Check the following.
Screen issue
TROUBLESHOOTING
GUIDE
The Power LED is turned
off.
The screen is blank.
Make sure that the power cord is connected.
The images on the
screen look distorted.
Check the cable connection to the product
The screen is not clear.
The screen is blurry.
Set the resolution and frequency to the recommended level.
TROUBLESHOOTING
GUIDE
The screen appears
unstable and shaky.
Check that the resolution and frequency of the PC and
graphics card are set within a range compatible with the
product. Then, change the screen settings if required by
referring to the Additional Information on the product menu.
There are shadows or
ghost images left on the
screen.
The screen is too bright.
The screen is too dark.
Adjust the
Brightness
in the OSD.
Audio issues
TROUBLESHOOTING
GUIDE
There is no sound.
Check the connection of the stereo cable or adjust the volume.
Check that the device connected to the product is powered on.
The volume is too low.
Adjust the volume.
If the volume is still low after turning it up to the maximum
level, adjust the volume on your PC sound card or software
program.
Troubleshooting Guide
Chapter. 6
