If you have any questions or comments relating to Samsung products,
please contact the SAMSUNG customer care center.
COUNTRy
CAll
OR vIsIT Us ONlINe AT
U.K
0845 SAMSUNG (7267864)
www.samsung.com/uk
SOUTH AFRICA
0860 7267864 (SAMSUNG)
www.samsung.com/za
Code No. DJ68-00264C (REV 0.3)
Check this list of possible problems and solutions before bring your vacuum to a service
center.
Trouble shooting
• Empty dust bin
• Review dust bin replacement
• Replace HEPA filter
• Ensure that dust bin assembly is positioned
properly
• Ensure that filter assembly is positioned
properly.
• Clean pre-filter
This Vacuum cleaner is approved the following.
Electromagnetic Compatibility Directive : 2004/108/EEC
Low Voltage Directive : 2006/95/EC
problem
possible solution
Vacuum cleaner won’t turn on
Vacuum cleaner won’t pick up / Loss of suction
Dust escaping from the vacuum cleaner
• Not properly plugged into electrical outlet.
• Vacuum cleaner not turned on.
• No electricity in the electrical outlet.
• Circuit breaker tripped
• Agitator brush rolls worn
• Dust bin full
• Incorrect carpet height setting
• Broken belt
• One or both filters are clogged
• Plug unit in firmly
• Press on/off button
• Check fuse or breaker
• Reset circuit breaker
• Replace brush rolls
• Dust bin release empty button to empty
• Set carpet height adjustment to appropriate
• Replace belt
• Remove, clean and replace filters
• Dust bin full
• Dust bin not installed
• HEPA filter clogged
• Dust bin not properly installed
• Filter assembly not assembled properly
• Pre-filter clogged