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TROUBLESHOOTING 

Possible problems and troubleshooting steps for your phone are described below.   
Check the troubleshooting steps before contacting your Authorized Samsung Reseller. 

 
 

 

  The LCD does not light up. 

 

 

Battery is discharged. Recharge the battery and turn the phone on again. 

 

 

 

  The bell does not ring or the ring sound is too small. 

 

 

- Check if the phone is set to Vibration mode. 

 

- Adjust the volume at 

[MENU] 

X

 

[4. Volume/Ring] 

X

 

[1. Incoming calls]

 

X

 

[3. Ring 

Volume]

 

 

 

  The lamp on the charger flashes yellow. 

 

 

- Take the battery out from the charger and put the battery in again. 

 

- If the yellow light continues to flash, clean the charging phones of the charger. 

 

- If the yellow light continues to flash despite the above measures, contact the Samsung 
Electronics service center. 

 

 

  The battery is not empty but the phone does not turn on. 

 

 

- Take the battery out and put it in again, and turn the phone on. 

 

- Take the battery out, clean the charging phones of the battery. Then put the battery 
back in, and turn the phone on. 

 
 

 

  Voices echo during a call. 

 

 Press 

the 

[Volume]

 button and adjust the volume or move to another area. 

 
 

 

  The    indicator appears on screen and calls cannot be 
made. 

 

 

- Your phone may not be registered on the system. Use the phone after registration.   

 

- Move to an area where service can be provided. 

 

- Check if the power of the system or AP is on. 

 

- If the phone does not work despite the above measures, contact the Samsung 
Electronics service center. 

 

51 

Содержание SMT-5100

Страница 1: ...No part of this manual may be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopying or information retrieval systems without express written permission of the publisher of this material Every effort has been made to eliminate errors and ambiguities in the information contained in this booklet Any questions concerning information presented h...

Страница 2: ...n indicates specific actions that must be avoided when handling a product NOTE This paragraph contains supplementary information that should be read as a reference This icon indicates specific actions that must be executed by the user Warning WARNING 1 Use only the charger provided with the SMT W5100E phone Using other chargers can result in overheating or explosion and may cause malfunction Do no...

Страница 3: ...s If the phone makes horrible noise bad smell or smoke immediately call the Service Center It may cause a fire or electric shocks Caution CAUTION Before execute the MENU X 8 System X 3 Unregistration double check whether this function should be executed since all phone information registered to the system will be deleted Use a soft dry cloth to clean the phone Do not use any chemical solvents like...

Страница 4: ...11 Using the Dial Keypad 11 Using the Call Logs 12 Answering a Call 13 Volume Adjustment 13 Key Button Volume Adjustment 13 Voice Volume Adjustment 13 Setting the Vibration Mode 14 To Set up the Vibration Mode 14 To Disable the Vibration Mode 14 Setting the Automatic Key Lock 14 To Set up the Automatic Key Lock 14 To Disable the Automatic Key Lock 14 Entering Characters 15 Buttons Used for Enterin...

Страница 5: ... Entry 27 Delete Lists 28 Speed Dialling 28 Redial 28 Utilities 29 Alarm 29 Schedule 29 Calculator 30 World Time 31 Conversion 31 Timer 31 Message 32 Station Message 32 Voice Message 32 Volume Ring 33 Incoming Calls Tone 33 Connection Tone 34 Key Tone 34 Warning Tone 34 Soft Menu 35 Station Message 35 Do Not Disturb 35 Page 35 Conference 36 Call Forward 38 Phone Settings 39 Phone Name 39 Backgroun...

Страница 6: ...e Lock 42 Intern Lock Internal Lock 43 Call Answer 43 System 44 Registration 44 Encryption key 47 Unregistration 48 QoS WMM WiFi MultiMedia 48 MAC Address 48 Version Info 49 Help 50 Function Description 50 Troubleshooting 50 Product Specifications 53 ...

Страница 7: ...mobile phone that allows a voice communication through IEEE 802 11b g wireless LAN SMT W5100E supports voice communication using IEEE802 11b g WLAN Based on IEEE802 11b g standard VoIP voice signals received are compressed to a voice CODEC and transferred as data packets SMT W5100E supports voice communication using IEEE802 11b g WLAN Based on IEEE802 11b g standard VoIP voice signals received are...

Страница 8: ...When selecting speaker phone function Speaker Button Used when turning the power on off when returning to the initial screen or when terminating the call End Power Button Delete characters from display or in menu mode return to previous menu Cancel Button Hold Button Used when holding a call Dial Buttons Used when dialling or entering characters Auto Key Lock Used when applying the automatic key l...

Страница 9: ...ation function or vibration function is enabled Indicates that the automatic key lock is enabled Indicates that the ring type is set as light only silent Indicates the battery charging level fully charged sufficient insufficient 8 needs to be charged immediately Unpacking After purchasing the SMT W5100E phone you have to check that the following items have been packed in the box Leather case for p...

Страница 10: ...the lower part of your battery and then install the battery by pressing the upper part Removing the Battery 1 Press the button and the battery is separated and raised as shown in the figure below 2 Lift up and remove the battery 9 ...

Страница 11: ...harged Partially consumed Almost discharged Fully discharged When using the phone for the first time after purchase fully charge the battery before use since the battery may be discharged Low Battery Indication When the battery power is completely discharged the phone makes a warning sound and the battery icon starts to blink It is recommended to change to a new battery or charge the battery immed...

Страница 12: ...here are several ways to make a call for the convenience of you However only the basic function will be introduced in this guide Refer to Phone Book section in Application Menus of this guide for how to use the latest originating number latest called number directory or abbreviated dial numbers Using the Dial Keypad 1 Press the phone number y Use the dialling pad to enter the required number The t...

Страница 13: ... the desired phone number for information or to make a call 1 Press the button 2 Using the buttons to view the call history y Latest received number y Latest called number y Missed call 3 Select the phone number and press the button Maximum saved number The maximum of up to 297 phone numbers can be saved in the list If they are all filled up the oldest phone number will be erased when a new phone ...

Страница 14: ...ty Key Button Volume Adjustment You can adjust the volume with key button while on the phone Select the one of 5 volume levels you want by pressing the Volume button in the initial screen 13 If a key is pressed during a call the key tone will not be played unless when using an earphone Voice Volume Adjustment While having a conversation on the phone you can adjust the voice volume from the other p...

Страница 15: ...screen Then the Vibration mode icon disappears and the Vibration mode will be disabled Setting the Automatic Key Lock In order to protect your privacy this function prevents others from viewing your information When the automatic key lock is set no keys of the phone will work and functions other than answering a call cannot be used until you disable the Automatic Key Lock To Set up the Automatic K...

Страница 16: ...and lowercase Pressing the MENU button allows you to enter English Uppercase letters automatically and to select one type from the ENG eng Sym located on the lower part of the screen using the buttons Then the screen will provide an input field for the character type you selected and the other two character types will appear on the menu bar For example if MENU is selected ENG eng Sym will appear o...

Страница 17: ... K is entered How to Enter Special Characters Press the MENU button and select Sym from the menu bar on the lower part of the screen Then the special characters are displayed in the same order Select desired special characters using the buttons and press the OK button to enter the haracter on the screen How to Enter Numbers Press the dial button for more than 2 seconds so that numbers are entered ...

Страница 18: ...r party Call Back If an internal call cannot be connected you can reserve the call 1 If the other party does not answer your call or if he or she is in Busy or in Do Not Disturb status press MENU button 2 Press the button and move to 1 Call Back 3 Press the OK button y Your phone will ring when the other party either finishes the call or clears the DND function Once you pick up your phone the phon...

Страница 19: ...e y The other party can check the message phone number by pressing MENU Æ 5 Soft Menu Æ 1 Station Msg Camp On When you call another station and receive a busy signal you can use camp on to alert the station 1 If other party is not answering busy or rejecting call is set then press the MENU button 2 Press the button and move to 3 Camp On 3 Press OK button y When the other party received the camp on...

Страница 20: ...er party 1 Press the MENU button during a phone conversation 2 Press the button and move to 1 Mute 3 Press the OK button Conference Call while on the Phone Setting function for conference call while on the phone 1 Press the MENU button while on the phone with other party 2 Select the 2 Conference using button 3 Enter the 3rd party phone numbers who wants to participate in a conference 19 ...

Страница 21: ...Transfer button during the conversation 2 Press the call number to be transferred 3 Press the End button to disconnect the call 4 Press the Transfer button again in transfer mode to resume the call with the previous caller again Holding a Call This is used to hold a call for a while during a phone conversation 1 Press the Hold button during the conversation 2 Re press the Hold button in standby st...

Страница 22: ...Station Call Pickup To pick up answer a call at another station 1 Press 6 5 and 2 Press the extension number of the ring phone 21 ...

Страница 23: ...ns 1 Phonebook 22 1 Find Number 2 Outgoing Calls 3 Incoming Calls 4 Missed Calls 5 New Entry 6 Delete List 2 Utilities 1 Alarm 2 Schedule 3 Calculator 4 World Time 5 Conversion 6 Timer 3 Message 1 STN Msg 2 VM Msg 4 Volume Ring 1 Incoming calls Tone 2 Connection Tone 3 Key Tone 4 Warning Tone 5 Soft Menu 1 Station Msg 2 DoNotDisturb 3 Page 4 Conference 6 Call Forward 1 Disable 2 All Calls 3 Busy C...

Страница 24: ...ord 4 Language 5 Back Light 6 LCD Contrast 7 Call Setting 8 Reset 9 Program Msg 0 Phone Lock Intern Lock Call Answer 8 System 1 Registration 2 Encryption Key 3 Unregistration 4 QoS WMM 5 MAC Address 6 Version Info 9 Help 1 Function Desc 2 Troubleshooting ...

Страница 25: ... If you press the OK button without entering a name all the numbers in the list saved will be displayed When entering a name press the first letter of that name and hit the OK button Then all the names which include that letter will be displayed and the related phone number list will show up automatically e g Enter the name J in the input field and press the OK button All the names including J wil...

Страница 26: ... and press to make the call 25 Search by Location You can search and make a call the desired phone number using a speed dial number MENU X 1 Phone book X OK X 1 Find Number X 3 By Location X Enter a speed dial number X OK X If you press the OK button without entering a speed dial number all the numbers in the list saved will be displayed This function allows you to make a call to the desired party...

Страница 27: ...oing Calls After view only the latest dialed phone number select the desired phone number and make a call y Latest received number y Latest called number y Failed call MENU X 1 Phone book X OK X 2 Outgoing Calls X Select the phone number X OK or The maximum of up to 99 phone numbers can be saved in the list If they are all filled up the oldest phone number is erased when a new dialed phone number ...

Страница 28: ...maximum of up to 99 phone numbers can be saved in the list If they are all filled up the oldest phone number is erased when a new received phone number is saved New Entry This function allows you to save the new phone number by using the menu function MENU X 1 Phone book X OK X 5 New Entry X Enter name phone number home station mobile speed dial number X OK You can directly enter the phone number ...

Страница 29: ...of called numbers saved in the phone book select 3 Del Incoming To delete the list of missed call numbers saved in the phone book select 4 Del Missed To delete the list of all numbers saved in the phone book select 5 Del All Speed Dialling 28 1 Press and hold the last digit of the speed dial list y Example Speed dial list 01 is 99728896700 y Press 0 1 and hold 1 will dial 99728896700 Note Speed di...

Страница 30: ...elody You can choose one among 5 melodies When the alarm is set the alarm icon will appear on the screen 29 Schedule This function allows you to enter important tasks or appointments and then set the phone alarms on those dates So you can easily use this function to manage a personal schedule If the alarm is set up as mute you can directly check what the schedule is on the screen MENU X 2 Utilitie...

Страница 31: ...ll schedule select 4 Delete All 30 Calculator This function allows you to do four arithmetical operations addition subtraction multiplication and division in a simple way MENU X 2 Utilities X OK X 3 Calculator X OK X Enter numbers X Select arithmetical operation symbol X Enter numbers X OK X The result is displayed When entering negative numbers press button When incorrect numbers are entered pres...

Страница 32: ...ows you to convert a variety of units length weight volume area temperature After entering a value you may select a unit and convert the value into another unit 31 MENU X 2 Utilities X OK X 5 Conversion X OK X 1 Length 2 Weight 3 Volume 4 Area 5 Temperature X OK X Enter values X Select a desired conversion unit Timer This function raises an alarm after a preset time is elapsed when you set the tim...

Страница 33: ...NU X 3 Message X OK X 1 STN Msg X OK X Select a station number X OK X 1 Reply X Call is connected To delete the message select 2 Delete Voice Message 32 This function allows you to listen to the voice message This function is available after installing VMS and setting a VMS group MENU X 3 Message X OK X 2 VM Msg X OK Make a call to a VMS number by pressing the OK button and you can listen to the v...

Страница 34: ...Vibrate Vibrate Ring Light only X OK Setting Vibration mode For information about how to set the Vibration mode refer to the description of Setting the Vibration Mode section in Basic Features of this guide Ring Tone This function enables you to select one bell melody out of a selection of 16 melodies MENU X 4 Volume Ring X OK X 1 Incoming calls X OK X 2 Ring Tone X OK X Select Melody X OK Ring Vo...

Страница 35: ...ection Tone X OK X Select On Off X OK Key Tone This function enables you to set the type of key tone MENU X 4 Volume Ring X OK X 3 Key Tone X OK X 1 Default 2 Piano 3 RainDrop Select the tone type X OK Warning Tone This function enables you to hear a warning tone when you move to a shadow zone during a call MENU X 4 Volume Ring X OK X 4 Warning Tone X OK X Select On Off X OK ...

Страница 36: ... the message select 2 Delete Do Not Disturb You can deny all of call requests anytime you want to MENU X 5 Soft Menu X OK X 2 Do Not Disturb X OK X 1 On X DND mode is set up To disable DND mode select 2 Off When DND Do Not Disturb mode is set up the DND message and the icon will appear on the initial screen Page This function allows you to page through your phone at the specific area in the system...

Страница 37: ...ad X OK X Group list is displayed X 36 Select a group X OK X Group members are connected X To modify or delete the group press the MENU button and then select 1 Edit or 2 Delete Saving Conference Group Members that are frequently called upon for a meeting can be saved to the system as a group A group saved to the system can be conveniently used later by selecting Group Conference MENU X 5 Soft Men...

Страница 38: ...ember X OK X X Enter phone number of next member X OK X The mark means that you have completed entering the phone number The mark means that you have failed the call connection The mark means that you have connected with the member Retrieving the number You can retrieve a conference group or a phone number saved in the phone by pressing MENU button at the phone number entry screen 37 ...

Страница 39: ...ect 1 Disable To forward all incoming calls select 2 All Calls To forward incoming calls when you are using the phone select 3 Busy Calls To forward incoming calls when you cannot answer within the specified time select 4 No Answer To forward incoming calls when you are busy or cannot answer within the specified time select 5 Busy No Answer To forward incoming calls when DND mode is set up select ...

Страница 40: ...on the other party s phone when you are connected to another party intercom user This applies only when your phone number is not saved in the phone book of the intercom user Background This function enables you to select the background of the initial screen that appears when power on MENU X 7 Phone Settings X OK X Enter a Password X 2 Background X OK X 1 Red Ball 2 Blue Ball 3 Display Name 4 Displ...

Страница 41: ... are pressed or a messages appears MENU X 7 Phone Settings X OK X Enter a Password X 5 Back Light X OK X 1 Light Time X OK X Select light time X OK 40 The lighting of the LCD screen turns off automatically unless a button is pressed within 8 seconds You can also set the lighting duration to 20 seconds or turn off the lighting altogether Select Always Off to disable the light at all times Power Sav...

Страница 42: ...NU X 7 Phone Settings X OK X Enter a password X 7 Call Setting X OK Reset This function enables you to initialize all the functions and status of a phone MENU X 7 Phone Settings X OK X Enter a password X 8 Reset X OK X Select reset option X OK X Enter a password X Yes No X OK To reset the status of a phone select 1 Reset All All the saved records as well as the phone options are deleted To reset t...

Страница 43: ...cel the programmed message setting select 2 OFF Up to 20 programmed message can be selected In the programmed message setting the programmed message is displayed on the caller s phone screen when the called attempt to call you 42 Phone Lock When the Phone lock is set no keys of the phone will work and functions other than answering a call cannot be used until you enter the password MENU X 7 Phone ...

Страница 44: ...s time outgoing incoming calls are allowed To lock all outgoing incoming trunk station calls select 3 Lock All Calls If the lock mode is set up LCK for Lock Outgoing LCK and Self number LOCKED ALL for Lock All Calls are displayed on the phone screen respecitively Call Answer 43 This function enables you to select the Call Answer Mode for how to answer the incomming call MENU X 7 Phone Settings X O...

Страница 45: ...dynamic IP address User ID Enter a user ID for a phone registered in the system The default ID is 1212 Password Enter a user password for a phone registered in the system The default password is 0000 1 Enter the SSID and press the OK button SSID Enter the ESSID set in the WLAN connection device Consult the system administrator to verify the ESSID Press and hold the dial key to enter numeric digit ...

Страница 46: ...abled select AES Mode or TKIP Mode to enter the Encryption Key 8 Enter the Encryption key and press the OK button y Encryption key Enter the Encryption key into the WLAN connection device Refer to your system administrator to verify the Encryption key y If no Encryption key is present leave it blank and press OK 9 The telephone has been successfully registered 45 ...

Страница 47: ... register a phone to the system using a fixed IP address 1 Enter a phone IP address 2 Enter the System IP address 3 Enter the System Gateway 4 Enter the System Netmask 5 The next steps are the same as Step 1 to 9 of DHCP mode registration 46 ...

Страница 48: ...lecting the initial screen Encryption key You can set the encryption key in the system which should be entered when you register the phone You can register the phone to the system only by additionally setting or clearing the encryption key without having to enter the system information again MENU X 8 System X OK X 2 Encrypton Key X OK X 1 Disable 2 WEP 3 WPA_PSK 4 WPA2_PSK Select Encryption key X ...

Страница 49: ...X 8 System X OK X 3 Unregistration X OK The menu options which are necessary to register the mobile handset to a new base station will then be displayed If you enter the network information on the base station e g SSID and or encryption Mobile handsets will be registered to the base station Before execute the Unregistration double check whether this function should be executed since all phone info...

Страница 50: ...Version Info You can find out the version number and the date of the software of your handset MENU X 8 System X OK X 6 Version Info X OK 49 ...

Страница 51: ...erence Phone Settings Briefly describes Call Forward Program Msg and Intern Lock Busy Call Function Briefly describes the functions to be used during a call such as Call back Station Msg Camp On Transfer Hold and Mute Troubleshooting When any problem occurs in your station you can fix the problem with this menu MENU X 9 Help X OK X Select the Troubleshooting description X OK This menu describes ho...

Страница 52: ...e charging phones of the charger If the yellow light continues to flash despite the above measures contact the Samsung Electronics service center The battery is not empty but the phone does not turn on Take the battery out and put it in again and turn the phone on Take the battery out clean the charging phones of the battery Then put the battery back in and turn the phone on Voices echo during a c...

Страница 53: ...t the Samsung service center Calls are disconnected frequently Move to another area since the frequency is unstable If calls are still disconnected frequently contact the Samsung Electronics service center The phone operates abnormally or does not operate at all Take the battery out and insert it again and turn the phone on again If the problem continues contact the Samsung Electronics service cen...

Страница 54: ...ems Specification Model Name SMT W5100E Frequency 2400 2483 5 MHz Size mm 46 width 138 4 length 18 height Operating Temperature 0 45 C Operating Humidity 0 90 Weight 106 5 g 3 75 oz Battery Charge Time 3 5 Hour Li Ion Battery Duration Call duration 4 Hours Standby duration 40 Hours 53 ...

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