22_
troubleshooting
REPLACING THE CHARCOAL FILTER
If your oven is vented to the inside, the charcoal filter
should be replaced every 6 to 12 months and more often
if necessary. The charcoal filter cannot be cleaned. To
order a new charcoal filter, contact the Parts Department
at 1-800-627-4368 or your Samsung dealer. You can also
order online at www.samsungparts.com
1.
Unplug the oven or turn off the power at the main
power supply.
2.
Open the door.
3.
Remove the vent grille mounting screws (3 middle
screws).
4.
Slide the vent grille to the left, then pull it straight out.
5.
Push the hook and remove the old filter.
6.
Slide a new charcoal filter into place. The filter should
rest at the angle shown.
7.
Replace the vent grille and 3 screws and close the
door. Turn the power back on and set the clock.
troubleshooting
Check these solutions if you have a problem
with your microwave:
Problem
Solution
The display
and/or the oven
is not working.
Make sure the plug is properly
connected to a grounded outlet.
If the wall outlet is controlled by a wall
switch, make sure the wall switch is
turned on.
Remove the plug from the outlet, wait
ten seconds, and plug it in again.
Reset the circuit breaker or replace
any blown fuses.
Plug a different appliance into the
outlet. If the other appliance doesn’t
work, call a qualified electrician to
repair the wall outlet.
Plug the oven into a different outlet.
The display
is working,
but the power
won’t come on.
Make sure the door is closed securely.
Check if any packaging material or
anything else is stuck in the door seal.
Check if the door is damaged.
Touch Cancel twice and enter all the
cooking instructions again.
Is the power
going off before
the set time has
elapsed?
If there was a power outage, the time
indicator will display:
88:88
.
If no power outage occurred,
remove the plug from the outlet, wait
ten seconds, and plug it in again.
Reset the clock and any cooking
instructions.
Reset the circuit breaker or replace
any blown fuses.
Cooks food too
slowly.
Make sure the oven has its own 20
amp circuit line. Operating another
appliance on the same circuit can
cause a voltage drop. If necessary,
move the oven to its own circuit.
Has sparks or
arcing.
Remove any metallic utensils,
cookware, or metal ties. If using foil,
use only narrow strips and allow at
least one inch between the foil and the
interior oven walls.
The turntable
makes noise
or becomes
stuck.
Clean the turntable, roller ring and
oven floor.
Make sure the turntable and roller ring
are positioned correctly.
Causes TV
or radio
interference.
This is similar to interference caused
by other small appliances, such as
hair dryers. Move your microwave
(or appliance) away from appliances,
such as your TV or radio.
SMH1713_XAC_03899B_EN-01.indd 22
2011-03-16 1:52:53
