a
troubleshooting
If you are having trouble with your mobile phone, try these troubleshooting procedures before contacting a service
professional.
While using your phone, the following messages
may appear:
Message
Try this to solve the problem:
Please
insert SIM
card
Ensure that the SIM card is installed
correctly.
Phone lock
When the phone lock feature is enabled,
you must enter the password you set for
the phone.
Enter PIN
When using the phone for the first time or
when the PIN requirement is enabled, you
must enter the PIN supplied with the SIM
card. You can disable this feature by
using the
PIN check
menu.
Enter PUK
Your SIM card is blocked, usually as a
result of entering your PIN incorrectly
several times. You must enter the PUK
supplied by your service provider.
Message
Try this to solve the problem: