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Alignment & Troubleshooting
Service Manual
4-112
Samsung Electronics
Condition
Suggested solutions
The incoming fax has blank
spaces or is of poor-quality.
• The fax machine sending you the fax may be faulty.
• A noisy phone line can cause line errors.
• Check your machine by making a copy.
• The toner cartridge may be empty. Replace the toner cartridge.
Some of the words on an
incoming fax are stretched.
The fax machine sending you the fax had a temporary document jam.
There are lines on the
originals you send.
Check your scan unit for marks and clean it.
The machine dials a
number, but a connection
with the other fax machine
fails.
The other fax machine may be turned off, out of paper, or cannot answer
incoming calls.
Speak with the other machine operator and ask her/him to sort out the
problem.
Faxes do not store in
memory.
There may not be enough memory space to store the fax. If the display
shows the Memory Full message, delete from memory any faxes you no
longer need and then try again to store the fax.
Blank areas appear at the
bottom of each page or on
other pages, with a small
strip of text at the top.
You may have chosen the wrong paper settings in the user option setting.
For details about paper settings.
4.2.2.8 Common Windows problems
Condition
Suggested solutions
“File in Use” message
appears during installation.
Exit all software applications. Remove all software from the StartUp Group,
then restart Windows. Reinstall the printer driver.
“General Protection Fault”,
“Exception OE”, “Spool32”,
or “Illegal Operation”
messages appear.
Close all other applications, reboot Windows and try printing again.
“Fail To Print”, “A printer
timeout error occurred.”
messages appear.
These messages may appear during printing. Just keep waiting until the
machine finishes printing. If the message appears in standby mode or after
printing has been completed, check the connection and/or whether an error
has occurred.
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