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Troubleshooting
If you encounter a problem with the refrigerator, first check the tables starting below,
and then try the suggested solutions. If none of the suggested solutions resolve your
problem, please visit our website at www.samsung.com or call Samsung Customer Care at
1-800-SAMSUNG (726-7864).
General
Temperature
Symptom
Possible causes
Solution
Fridge/freezer does
not operate.
Fridge/freezer
temperature is
warm.
• Power cord is not plugged in
properly.
• Properly plug in the power
cord.
• Temperature control is not
set correctly.
• Set the temperature lower.
• Refrigerator is located near
a heat source or in direct
sunlight.
• Keep the refrigerator away
from direct sunlight or a
heat source.
• Not enough clearance
between refrigerator and
sides/rear.
• We recommend that the gap
between the refrigerator and
nearby walls (or cabinets) is
more than 50 mm.
• The refrigerator is
overloaded. Food is blocking
the refrigerator vents.
• Do not overload the
refrigerator. Do not allow
food to block ventilation.
Fridge/freezer is
over-cooling.
• Temperature control is not
set correctly.
• Set the temperature higher.
Interior wall is hot.
• Refrigerator has heat-proof
piping in the interior wall.
• To prevent condensation
from forming, the
refrigerator has heat-proof
piping in the front corners.
If the ambient temperature
rises, this equipment may
not work effectively. This is
not a system failure.
Tr
ouble
shoo
ting
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2020-11-11 PM 2:43:53
