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Troubleshooting

PRoBLEM

soLution

the Refrigerator does not
work at all or it does not chill
sufficiently.

• Check that the power plug is properly connected.
• Is the temperature control on the display panel set to the correct temperature?

Try setting it to a lower temperature.

• Is the Refrigerator in direct sunlight or located near a heat source?
• Is the back of the Refrigerator too close to the wall and therefore keeping air from

circulation?

the food in the Refrigerator is
frozen.

• Is the temperature control on the display set to the correct temperature?

Try setting it to a warmer temperature.

• Is the temperature in the room too low?
• Did you store the food with high water content in the coldest part of the Refrigerator?

Try moving those items into the body of the Refrigerator instead of keeping them in the
Cool Select Pantry™.

you hear unusual noise or
sounds.

• Check that the Refrigerator is level and stable.
• Is the back of the Refrigerator too close the wall and therefore keeping air from

circulating?

• Was anything dropped behind or under the Refrigerator?
• A “ticking” sound is heard from inside the Refrigerator. It is normal and occurs because

various accessories are contracting or expanding in relation to the temperature of the
Refrigerator interior.

the front corners and
vertical hinged section of
the appliance are hot and
condensation is occurring.

• Some heat is normal as anti-condensators are installed in the vertical hinged section of

the Refrigerator to prevent condensation.

• Is the Refrigerator door ajar? Condensation can occur when you leave the door open for

a long time.

ice is not harvesting.

• Did you wait for 12 hours after installation of the water supply line before making ice?
• Is the water line connected and the shut-off valve open?
• Did you manually stop the ice making function?
• Is the Freezer temperature too warm? Try setting the Freezer temperature lower.

you can hear water bubbling in
the Refrigerator.

• This is normal. The bubbling comes from the Refrigerator coolant liquid circulating

through the Refrigerator.

there is a bad smell in the
Refrigerator.

• Check for spoiled food.
• Foods with strong odors(for example, fish) should be tightly covered.
• Clean out your Freezer periodically and throw away any spoiled or suspect food.

Frost forms on the walls of the
Freezer.

• Is the air vent blocked? Remove any obstructions so air can circulate freely.
• Allow sufficient space between the foods stored for efficient air circulation.
• Is the Freezer drawer closed properly?

water dispenser is not
functioning.

• Is the water line connected and the shut-off valve open?
• Has the water supply line tubing been crushed or kinked?
Make sure the tubing is free and clear of any obstruction.
• Is the water tank frozen because the Refrigerator temperature is too low?
Try selecting a warmer setting on the main display panel.

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