The TV settings are lost after 5 minutes.
•
The TV is in the
Retail Mode
. Change the
Usage Mode
in the
System Manager
Menu to
Home Mode
(
>
Settings
>
General
>
System Manager
>
Usage Mode
>
Home Mode
).
Intermittent Wi-Fi
•
Make sure the TV has a network connection (
>
Settings
>
General
>
Network
>
Network Status
).
•
Make sure the Wi-Fi password is entered correctly.
•
Check the distance between the TV and the Modem/Router. The distance should not exceed 50 ft (15.2 m).
•
Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles between
the TV and the Modem/Router. (The Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/
fireplaces, etc.)
Single story
Multi story
Wireless router
Wireless repeater
•
Contact your Internet Service Provider (ISP) and ask them to reset your network circuit to re-register the Mac
addresses of your new Modem/Router and the TV.
Video App problems (Youtube etc)
•
Change the DNS to 8.8.8.8. Select
>
Settings
>
General
>
Network
>
Network Status
>
IP Settings
>
DNS
Setting
>
Enter manually
>
DNS Server
> enter 8.8.8.8 >
OK
.
•
Reset by selecting
>
Settings
>
Support
>
Self Diagnosis
>
Reset Smart Hub
.
What is Remote Support?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:
•
Diagnose your TV
•
Adjust the TV settings for you
•
Perform a factory reset on your TV
•
Install recommended firmware updates
How does Remote Support work?
You can easily get Samsung Remote Support service for your TV.
1.
Call the Samsung Contact Center and ask for remote support.
2.
Open the menu on your TV, and then go to the
Support
section. (
>
Settings
>
Support
)
3.
Select
Remote Management
, then read and agree to the service agreements. When the PIN screen appears,
provide the PIN number to the technician.
4.
The technician will then access your TV.
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