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4-6. Smart Hub
•
Menu
£
DNS Support
£
Self Diagnosis
£
Start Smart Hub Connection Test
<TV>
<Samsung Server>
<Router>
<Internet>
Network Test/Gateway
£
DNS Test
£
ISP Blocking
£
Samsung Server Test
£
Samsung Apps Test
Network / Gateway
•
If it Fails:
9
TV to Router Connection Test in "
Network Trouble shooting
"
DNS Test
•
If it Fails:
9
DNS
setting in "Network Settings"
•
If DNS is set manually:
9
Settings are correct (may be set to 8.8.8.8 to prevent Netflix issues)
•
If it still fails:
9
DNS Test with setting to Auto Mode
•
If it fails both Manual & Auto problem is ISP or Router.
ISP Blocking
•
If it Fails:
9
Internet Service Provider is Active.
9
With DNS setting at 8888.
9
With Hot Spot.
Samsung Server Test
•
If it Fails:
9
Network Status.
•
If OK:
9
Reset Smart Hub.
9
Terms of Agreement are accepted.
Samsung Apps
•
If it Fails:
9
Reset
Smart Hub.
9
Samsung Apps load correctly.
9
Perform "
Apps Reset
" in Factory Mode.
9
Go to Smart Hub and complete Terms of Agreement and set up information.
9
Samsung Apps load correctly.
9
Before selecting an App, allow Apps to load or failure wilre-occur.
4-12
4. Troubleshooting