- 13 -
Problem
Possible Solution
Trouble Powering On
Before Turn on check red light on the right or left bottom of your TV. Press power on button on TV or remote
and it will blink about 5 times before turning on.
If you find that you are having trouble powering on your Samsung television, there are a number of things to check
before making a call to the service department.
y
If you happen to be using the TV as a monitor and the stand-by light only blinks for a few seconds when you
press the power button, your PC is in sleep mode. To take your PC out of sleep mode, press a key on your
keyboard or move the mouse. Then try turning your TV on.
If you’re sure your power cord, remote control, and PC are functioning properly, you may be having a cable issue. If
you have a cable or satellite box, your TV may appear to be off because the cable or satellite box is not outputting a
signal. To test the signal output of your cable or satellite box, press the guide or info button on the cable or satellite
box remote control. If the screen displays the guide or info data, the problem is caused by the box.
Stand Assembly
• If you have any trouble to assemble the stand though you refer to “Install the Stand” mentioned at separate guide.
Cannot find channel
• Re-run plug and play.
Poor picture
First, perform the
Picture Test
and to see if your TV is properly displaying the test image.
Go to
MENU
-
Support - Self Diagnosis - Picture Test
If the test image is properly displayed, the poor picture may be caused by the source or signal.
The TV image does not look as good as
it did in the store.
• If you have an analog cable/satellite box, upgrade to a digital set top box. Use HDMI or Component cables to
deliver HD (high definition) picture quality.
• Cable/Satellite subscribers: Try HD channels from the channel line up.
• Air/Cable Antenna connection: Try HD channels after performing Auto program.
✎
Many HD channels are up scaled from SD(Standard Definition) contents.
• Adjust the Cable/Set top box video output resolution to 1080i or 720p.
The picture is distorted: macroblock
error, small block, dots, pixelization.
• Compression of video contents may cause picture distortion, especially on fast moving pictures such as sports
and action movies.
• A weak signal can cause picture distortion. This is not a TV problem.
• Mobile phones used close to the TV (within 3.3ft) may cause noise in the picture on analog and digital channels.
Color is wrong or missing.
• If you’re using a Component connection, make sure the component cables are connected to the correct jacks.
Incorrect or loose connections may cause color problems or a blank screen.
There is poor color or brightness.
• Adjust the Picture options in the TV menu. (go to
Picture Mode / Color / Brightness / Sharpness
)
• Adjust
Energy Saving
option in the TV menu. (go to
MENU
-
Setup
-
Eco Solution
-
Energy Saving
)
• Try resetting the picture to view the default picture setting. (go to
MENU
-
Picture
-
Picture Reset
)
There is a dotted line on the edge of
the screen.
• If the picture size is set to
Screen Fit
, change it to 16:9.
• Change cable/satellite box resolution.
The picture is black and white.
• If you are using an AV composite input, connect the video cable (yellow) to the Green jack of component input 1
on the TV.
When changing channels, the picture
freezes or is distorted or delayed.
• If connected to a cable box, please try to reset it. (reconnect the AC cord and wait until the cable box reboots. It
may take up to 20 minutes)
• Set output resolution of the cable box to 1080i or 720p.
Sound Problem
First of all, please perform the
Sound Test
to confirm that your TV audio is properly operating.
(go to
MENU
-
Support - Self Diagnosis - Sound Test
)
If the audio is OK, the sound problem may caused by the source or signal.
There is no sound or the sound is too
low at maximum volume.
• Please check the volume of the device (Cable/Sat Box, DVD, Blu-ray, etc.) connected to your TV.
The picture is good but there is no
sound.
• If you are using an external device, check the device’s audio output option (ex. you may need to change your
cable box’s audio option to HDMI when you have a HDMI connected to your TV).
• Reboot the connected device by reconnecting the device’s power cable.
The speakers are making an
inappropriate noise.
• Check the cable connections. Make sure a video cable is not connected to an audio input.
• For Antenna or Cable connections, check the signal information. A weak signal may cause sound distortion.
• Perform the
Sound Test
as explained above.
No Picture, No Video
The TV will not turn on.
• Make sure the AC power cord is securely plugged into the wall outlet and the TV.
• Make sure the wall outlet is working.
• Try pressing the
POWER
button on the TV to make sure the problem is not the remote.
If the TV turns on, refer to ‘Remote control does not work’ below.
