TRANSFERRING CALLS
Transfer is used to send any call to another extension in one of two ways. You can
perform a screened transfer by informing the other extension who is calling or you
can perform a blind transfer without notification.
•
While you are speaking on a call, hookflash to receive transfer dial tone and
then dial an extension number. Your call is automatically put on transfer
hold.
•
Hang up when you hear ringing
—OR—
wait for the party to answer and
advise the party of the call and then hang up. If the transfer is refused, you
will be reconnected to the outside line when the station hangs up or you
can hookflash to return to the outside party.
NOTE: After the inside party answers, you may alternate back and forth between
the parties by hookflashing.
TRANSFER WITH CAMP-ON
When you are transferring a call to another station and it is busy, you may camp
the call on to this station:
•
While you are speaking on a call, hookflash to receive transfer dial tone and
then dial an extension number. Your call is automatically put on transfer
hold.
•
Hang up when you hear a busy signal. The called party will be alerted that
a call is waiting.
TRANSFER CANCEL
If this feature has been activated on your system the Consultation Hold feature will
not work. Instead, when you hookflash to return to the outside party after initiat-
ing a transfer, the internal party will be dropped allowing you to transfer the call
to another destination. This is especially useful if the party you originally tried to
transfer to was busy or did not answer.
TRANSFER RECALL
All calls that you have transferred (screened, unscreened and camped-on) will
automatically recall to your station if they are not answered in a pre-programmed
period of time.
9
8
CALL PROCESSING
HOLDING CALLS
•
When you are connected to any call, hookflash, receive transfer tone and
dial
11
. The call will now be on hold. You may now make or receive a second
call.
•
To take the caller off hold, lift the handset and dial
11
. You are now con-
nected to the call. You may resume your conversation.
NOTE: A standard telephone can put only one call on hold at a time.
HOLD RECALL
If you leave a call on hold longer than the hold timer, the call will recall your sta-
tion.
•
When your phone rings, lift the handset to answer the recall.
•
If you do not answer this recall within a pre-programmed period of time, it
will go to the operator group.
RETRIEVING CALLS ON HOLD AT
ANOTHER STATION
When a line is on hold at any other station:
•
Lift the handset and dial
12
plus the extension number of the station that
placed the call on hold
—OR—
dial
12
plus the line number if you know
what it is.
CONSULTATION HOLD
When you are speaking on an outside line and it is necessary to consult with an-
other extension:
•
Hookflash and receive transfer tone. Your call is placed on transfer hold.
•
Dial an extension number.
•
Consult with the internal party.
•
Hookflash to return to the outside party or hang up to transfer the call.
NOTE: Repeatedly pressing the hookflash will flip-flop between the outside and
inside parties (except if the destination station is set for Auto Answer or Voice
Announce, or the system has Transfer Cancel activated).
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