CALL COSTING
The OfficeServ 7200 software provides programmable call costing tables to calculate the cost of incoming
and outgoing calls. Rates are calculated by the number dialed, and may include surcharges. Display keysets
can be set to show the call duration timer or the call cost. The SMDR report will show either the call duration
or the call cost depending on the station selection. One call handled by multiple callers will cost each call seg-
ment separately.
CALLER IDENTIFICATION
The OfficeServ 7200 supports three methods of identifying an incoming caller depending on the circuit type
as described below.
Automatic Number Identification (ANI)
On a digital T1 trunk programmed as E&M trunks calling party information is called ANI. This information is
the telephone number of the calling party and is sent as in-band DTMF digits during the call setup. Care
should be taken to ensure the system has sufficient DTMF receiver resources to handle the expected volume
of call traffic. Although ANI provides the number only, a name can be attached to the telephone number of
frequent callers via the CID/ANI translation table.
Caller ID
On an analog, loop start CO line, calling party information is called Caller ID and is available from the tele-
phone company in two formats, Number only and Name and Number, sometimes called Deluxe. The
OfficeServ 7200 is compatible with both formats. Even if the telephone company only offers the number only,
a name can be attached to the telephone number of frequent callers via the CID/ANI translation table.
Calling Line Identification (CLI)
On ISDN circuits, calling party information is called CLI and is supported on both BRI and PRI type circuits as
described below.
PRI
On 5ESS and NI2 PRI circuits both name and number support is provided on the OfficeServ 7200 system.
On a DMS100 circuit only Number service is provided.
CALLER ID FEATURES
The following features apply to all forms of Caller Identification, however, to make them easier to read caller
identification is referred to as Caller ID.
Name/Number Display
Each LCD keyset user can decide if he/she wants to see the name or number in the display. Regardless of
which one is selected to be seen first, the NND key is pressed to view the other pieces of information.
Next Call
In the event that you have a call waiting or a camped-on call at your keyset, you can press the NEXT key to
display the Caller ID information associated with this next call in queue at your station. Either the Caller ID
name or number will show in the display depending on your selection.
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