The E-Mail Gateway feature supports delivery of any Samsung mailbox message, including voicemail items.
Delivery is configured on a per-user basis, and supports delivery to any standard SMTP mail server.Users can
view these emails from any standard email client, such as Microsoft® Outlook.
Two different Unified Voicemail email styles can be defined. Notification Only emails include a complete
detailing of both the caller’s information and the message status.Delivery emails include this information in
addition to a file attachment of WAV (for voicemail).
Once in the user’s email inbox the message can be archived or forwarded just like any other email.Voicemails
delivered to a user’s email inbox can optionally be deleted from the voicemail system to minimize mailbox
clutter and reduce system overhead.
The E-Mail Gateway feature can be enabled for up to 5 users by default. An additional license can allow the
system to provide the feature to all users.Unified Voicemail also allows an administrator to be notified in the
event of a problem in the E-Mail Gateway performance.
NOTE: Some features require optional hardware. Ask your authorized Samsung Dealer for details.
UNIFORM CALL DISTRIBUTION (UCD)
UCD is a call distribution method by which callers in a queue are routed to the next available agent. While
waiting in a queue a canned or customized announcement can be periodically played to the caller based on
a programmable timer while retaining their place in the queue. Statistical and historical reports are available
to assist supervisors in managing a call center.
See Call Center.
UNIVERSAL ANSWER
Station users may dial the Universal Answer code or press the UA key to answer any outside lines pro-
grammed to ring the UA device. The UA device can be a station, group of stations, common bell or ring over
page.
VIRTUAL EXTENSIONS
The OfficeServ 7200-S has a number of virtual extension ports encoded in the system database. They can be
assigned as keyset or single line analog ports.The system has 176 (8 x 22) virtual extension ports.These ports
have all the attributes of an actual station port including call forwarding. These virtual ports can be
exchanged with real station ports using the set relocation feature to provide hot desking.
VOICE MAIL
The OfficeServ 7200-S voice mail/auto attendant is included with every OfficeServ 7200-S system as a stan-
dard feature. It is embedded in the main system program and provides 6 ports of voice processing. Because
it is embedded into the system it provides such features as one touch call record, answering machine emu-
lation, and voice mail box administration with interactive keyset displays.
See Unified Voicemail
.
The OfficeServ 7200-S system uses MGI channels (VoIP) at G.726 compression to communicate with the
embedded voicemail application. Stations can call forward to a voice mail. Keyset users can press one button
to retrieve messages from the voice mail system. A Voice Mail Transfer key permits keyset users to easily trans-
fer a caller directly to an individual voice mail box without navigating through menus.
Note: The OfficeServ 7200-S does not support the SVMi-20E voice mail card.
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