14
English
15
English
CUSTOMERS’ RIGHT OF CHOICE
In case of realising that the product is defective, the consumers can use
their right stated in the Article 11 of the Law on Protection of the Consumer
No 6502 as below;
a-
Withdrawal of contract,
b-
Claiming discount over sale price,
c-
Claiming repair free of charge,
d-
Claiming another non-defective copy of the same product.
If the consumer prefers the free repair amongst these rights, then the
seller is liable to overhaul the product without asking any other price
under the name of anything such as labour, price for the replaced part or
anything else. The consumer can use the right of free repair against the
manufacturer or importer. Reseller, manufacturer and importer are severally
responsible for the customer to use the before-mentioned right.
If the consumer uses the right of free repair;
- In case the product is malfunctioned again within the warranty period,
- In case the maximum duration required for repairing is exceeded,
- In case the product is reported as irreparable by the authorised service
station, seller, manufacturer or the importer, the consumer can claim for
refund, discount on the product in proportion to defectiveness or if possible,
for replacement of the product with a non-defective copy from the reseller.
The seller cannot decline this demand posed by the consumer. If this
demand is not fulfilled, then the seller, the manufacturer and the importer
shall severally be held responsible.
If the Certificate of Warranty is not given by the seller, the consumer can
apply to the General Directorate of Ministry of Customs and Trade, Protection
of the Consumer and Market Surveillance.
The consumer may also file an application -for any complaints and
objections that may arise over conflict- to the Arbitration Committee for
Consumer Problems or Consumer Court which is located at the area he /she
resides.
According to Article 18 of the Law on the Protection of the Consumer No
6502, the consumer will be able to use the goods purchased in installments
only as an ordinary review within the withdrawal period. If the purchased
goods have been used outside of an ordinary review, the consumer will not
be able to exercise his right of withdrawal.
HANDLING RULES
1.
Conduct the handling and transportation with the original packaging
of the product.
2.
Maximum attention must be paid to the product during loading,
unloading and handling.
3.
Ensure that the packaging is fully wrapped during handling and
transportation.
4.
Protect the packaging and pack against the agents that may harm
them. (such as moist, water, shock and so on)
5.
Pay attention so as to prevent the product from being broken,
deformed, damaged during use and from being damaged or having a
malfunction during handling and from getting harmed due to impact,
shock, drop and similar external factors.
ENVIRONMENTALLY-FRIENDLY DISPOSAL
1.
Dispose of packaging in an environmentally-friendly
manner.
2.
This appliance is labelled in accordance with European
Directive 2012/19/EU concerning used electrical and
electronic appliances (waste electrical and electronic
equipment - WEEE). The guideline
determines the framework for the return and recycling
of used appliances as applicable throughout to the EU.
PACKAGE INFORMATION
Packaging materials of the product are manufactured from recyclable
materials in accordance with our National Environment Regulations. Do
not dispose of the packaging materials together with the domestic or other
wastes. Take them to the packaging material collection points designated
by the local authorities.
Envir
onment
ally
-friendly dispo
sal
