14
English
15
English
TROUBLESHOOTING
You can solve the problems you can face with your product by checking
the following points before calling the technical service.
Checkpoints
If you encounter a problem with the oven first check the table below
and try the suggestions. If the problem continues, contact a local
Samsung service centre.
Problem
Cause
Action
The oven does not
work.
• If there is no power
supplied
• Check whether there is
power supplied.
The oven stops while
in operation.
• If it is unplugged from
the power socket
• Reconnect the power.
The power turns off
during operation.
• If continuous cooking
takes a long time
• After cooking for a long
time, let the oven cool.
• If the cooling fan does
not work
• Listen for the sound of
the cooling fan.
• If the oven is installed
in a place without good
ventilation
• Keep the gaps specified
in the product installation
guide.
• When using several
power plugs in the same
socket
• Use a single plug.
The oven exterior
is too hot during
operation.
• If the oven is installed
in a place without good
ventilation
• Keep the gaps specified
in the product installation
guide.
The door cannot be
opened properly.
• If there is food residue
stuck between the door
and product interior
• Clean the oven well and
then open the door again.
The interior light is
dim or does not turn
on.
• If the lamp turns on and
then off
• The lamp automatically
turns off after a certain
amount of time to save
power. You can turn it
on again by pressing the
oven light button.
• If the lamp is covered
by foreign matter during
cooking
• Clean the inside of the
oven and then check.
Electric shock occurs
on the oven.
• If the power is not
properly grounded.
• Check whether the
power supply is properly
grounded.
• If you are using a socket
without grounding.
Problem
Cause
Action
There is water
dripping.
• There may be water or
steam in some cases
depending on the food.
This is not a product
malfunction.
• Let the oven cool and
then wipe with a dry dish
towel.
There is steam
through a crack in
the door.
There is water
remaining in the oven.
The brightness inside
the oven varies.
• The brightness changes
depending on power
output changes.
• Power output changes
during cooking are not
malfunctions, so there is
no need to worry.
Cooking is finished,
but the cooling fan is
still running.
• The fan automatically
runs for a certain amount of
time to ventilate inside the
oven.
• This is not a product
malfunction, so there is
no need to worry.
The oven does not
heat.
• If the door is open.
• Close the door and
restart.
• If oven controls are not
correctly set.
• Refer to the chapter on
oven operation and reset
the oven.
• If the household fuse has
been blown or the circuit
breaker has operated.
• Replace the fuse or reset
the circuit. If it happens
repeatedly, call an
electrician.
Smoke comes out
during operation.
• During initial operation.
• Smoke may come from
the heater when you first
use the oven. This is not
a malfunction, and if you
run the oven 2-3 times, it
should stop happening.
• If there is food on the
heater.
• Let the oven cool
sufficiently and remove
the food from the heater.
There is a burning or
plastic smell when
using the oven.
• If using plastic or other
containers that are not
heat-resistant.
• Use glass containers
suitable for hot
temperatures.
The oven does not
cook properly.
• If the door is often
opened during cooking.
• Do not frequently open
the door unless you
are cooking things that
need to be turned. If you
frequently open the door,
the interior temperature
will be lower and this
may affect the results of
your cooking.
Tr
ouble
shoo
ting
