background image

9.10   

<Troubleshooting>

Print job is 
extremely 
slow.

(Continued)

If using Windows 
98/Me, the 
Spooling Setting 
may be set 
incorrectly. 

From the Start menu, choose 
Settings and Printers. Right-
click the Samsung ML-4550 
Series PCL 6
 printer icon, 
choose Properties, click the 
Details tab, and then choose 
the Spool Settings button. 
Select the desired spool 
setting.

The computer 
may have 
insufficient 
random-access 
memory (RAM). 

Install more memory in your 
printer. See page 10.1.

Half the page 
is blank.

The page layout 
is too complex.

Simplify the page layout and 
remove any unnecessary 
graphics from the document.

Install more memory in your 
printer. See page 10.1.

The page 
orientation setting 
may be incorrect.

Change the page orientation in 
your application. See the 
Software Section.

The paper size 
and the paper 
size settings do 
not match.

Ensure that the paper size in 
the printer driver settings 
matches the paper in the tray.

Or, ensure that the paper size 
in the printer driver settings 
matches the paper selection in 
the software application 
settings you use.

The paper 
keeps 
jamming.

There is too much 
paper in the tray.

Remove excess paper from the 
tray. 

If printing on special media, 
use the multi-purpose tray and 
open the rear cover.

An incorrect type 
of paper is being 
used.

Use only paper that meets 
printer specifications.

If printing on special media, 
use the multi-purpose tray and 
open the rear cover.

An incorrect 
output method is 
being used.

Special print media, such as 
thick paper, should not be 
printed using the output tray 
(face-down). Use the rear 
cover (face-up) instead.

There may be 
debris inside the 
printer.

Open the top cover and 
remove the debris.

Condition

Possible cause

Suggested solutions

The printer 
prints, but 
the text is 
wrong, 
garbled, or 
incomplete.

The printer cable 
is loose or 
defective.

Disconnect and reconnect the 
printer cable. Try a print job that 
you have already printed 
successfully. If possible, attach 
the cable and printer to another 
computer and try a print job 
that you know works. Finally, 
try a new printer cable.

The wrong printer 
driver was 
selected.

Check the application’s printer 
selection menu to ensure that 
your printer is selected.

The software 
application is 
malfunctioning.

Try printing a job from another 
application.

The operating 
system is 
malfunctioning.

If printing from Windows (any 
version), exit to a DOS prompt 
and verify functionality with the 
following command: At a C:\ 
prompt, type Dir LPT1, and 
press Enter. (This assumes 
you are connected to LPT1.)

Exit Windows and reboot the 
computer. Turn the printer off 
and then back on again.

Pages print, 
but are 
blank.

The toner 
cartridge is 
defective or out of 
toner.

Redistribute the toner 
cartridge. See page 8.4.

If necessary, replace the toner 
cartridge. See page 8.5.

The file may have 
blank pages.

Check the file to ensure that it 
does not contain blank pages.

Some parts, such 
as the controller 
or the board, may 
be defective.

Contact a service 
representative.

The 
illustrations 
print 
incorrectly in 
Adobe 
Illustrator.

The setting in the 
software 
application is 
wrong.

Select Download as Bitmap in 
the Advanced Options window 
of the graphic properties. Print 
the document again.

Condition

Possible cause

Suggested solutions

Содержание ML-4550 Series

Страница 1: ......

Страница 2: ...s Data Computer Corporation IBM and IBM PC are trademarks of International Business Machines Corporation PCL and PCL 6 are trademarks of Hewlett Packard company Microsoft Windows Windows Vista Windows...

Страница 3: ...805 SAMSUNG 726 7864 0 14 min www samsung de GUATEMALA 1 800 299 0013 www samsung com latin HONDURAS 800 7919267 www samsung com latin HONG KONG 3698 4698 www samsung com hk www samsung com hk_en HUNG...

Страница 4: ...00 TAIWAN 0800 329 999 www samsung com tw THAILAND 1800 29 3232 02 689 3232 www samsung com th TRINIDAD TOBAGO 1 800 SAMSUNG 726 7864 www samsung com latin TURKEY 444 77 11 www samsung com tr U A E 80...

Страница 5: ...ion 4 1 Supported operating systems 4 1 Configuring TCP IP 4 1 Configuring EtherTalk 4 2 Configuring IPX frame types 4 2 Setting Ethernet speed 4 2 Restoring the network configuration 4 3 Printing a n...

Страница 6: ...problems 9 9 Solving print quality problems 9 11 Common Windows problems 9 13 Common PostScript problems 9 13 Common Linux problems 9 14 Common Macintosh problems 9 14 10 Installing accessories Preca...

Страница 7: ...has been spilled into the machine If the machine has been exposed to rain or water If the machine does not operate properly after instructions have been followed If the machine has been dropped or th...

Страница 8: ...ul interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or televi...

Страница 9: ...moulded plug Warning If you cut off the moulded plug get rid of it straight away You cannot rewire the plug and you may receive an electric shock if you plug it into a socket IMPORTANT WARNING You mu...

Страница 10: ...capes SSL This library is free for commercial and non commercial use as long as the following conditions are aheared to The following conditions apply to all code found in this distribution be it the...

Страница 11: ...e multi purpose tray supports letterheads envelopes labels transparencies custom sized materials postcards and heavy paper The multi purpose tray holds up to 100 sheets of plain paper The 500 sheet st...

Страница 12: ...reserved Zoran the Zoran logo IPS PS3 and OneImage are trademarks of Zoran Corporation 136 PS3 fonts Contains UFST and MicroType from Monotype Imaging Inc 1 2 3 4 Printer features The table below lis...

Страница 13: ...ional tray 2 12 output support 6 optional tray 3 13 multi purpose tray paper width guides 7 optional tray 4 14 multi purpose tray extension The figure above shows an ML 4551ND with all available optio...

Страница 14: ...s for using your printer s full features and contains information for maintaining your printer troubleshooting and installing accessories This user s guide also contains the Software Section providing...

Страница 15: ...es of heat cold and humidity Do not set the printer close to the edge of your desk or table Clearance space Front 482 6 mm enough space so that trays can be opened or removed Back 320 mm enough space...

Страница 16: ...n the tables beginning on page 2 2 Accessing control panel menus You can control your printer from the printer s control panel You can also set the control panel menus while printing 1 Press Menu unti...

Страница 17: ...en the optional hard disk is installed 1 Information menu This menu allows you to print printer information pages that give details about the printer and its configuration Note The default settings an...

Страница 18: ...menu you can set the margins for double sided printing You can increase or decrease the value in 0 1 mm increments Top Margin Set the top margin from 0 0 to 9 9 mm Left Margin Set the left margin from...

Страница 19: ...er trays If this menu item is set to Off the default LED lights red and the printer doesn t work until you insert paper into the specified tray Values 1 999 Values A4 A5 A6 JIS B5 ISO B5 Letter Legal...

Страница 20: ...o the following samples Note This menu item is available when the optional hard disk is installed Values English FRANCAIS Espanol Portugues E Portugues B Deutsch Italiano Values 5 Min 10 Min 15 Min 30...

Страница 21: ...alues Auto PCL PostScript EPSON HEXDUMP PS3 IBM ProPrint Values PCL PostScript EPSON Values PCL1 PCL54 Values ROMAN8 PCCYRIL Values 4 00 999 75 0 25 unit Values Regular Dark PostScript This menu provi...

Страница 22: ...ou automatically Static You can enter IP Address Subnet Mask and Gateway manually EtherTalk This item lets you select whether or not you use the EtherTalk protocol Select On to use the protocol NetWar...

Страница 23: ...panel button Press Toner Save on the control panel The printer must be in Standby mode the Status LED lights green and Ready is shown on the display If the button backlight is on the mode is enabled a...

Страница 24: ...e full advantage of your printer s features Smart Panel This program allows you to monitor the printer s status and alerts you when an error occurs during printing Direct Printing Utility This program...

Страница 25: ...nsure that your system meets the following requirements Windows OPERATIN G SYSTEM REQUIREMENT RECOMMENDED CPU RAM FREE HDD SPACE Windows 2000 Pentium II 400 MHz Pentium III 933 MHz 64 MB 128 MB 600 MB...

Страница 26: ...age 1 GB or higher Software Linux Kernel 2 4 or higher Glibc 2 2 or higher CUPS OPERATIN G SYSTEM REQUIREMENT RECOMMENDED CPU RAM FREE HDD SPACE Mac OS X 10 4 or lower Power PC G4 G5 Intel processors...

Страница 27: ...on the network utilities CD that came with your printer Via the control panel You can set up the following basic network parameters through the printer s control panel Configure TCP IP Configure IPX...

Страница 28: ...mple Novell NetWare the format of the network communication frames must be specified for the printer In most cases you can keep the Auto setting However you can manually set the frame type format if r...

Страница 29: ...ess OK 3 Press OK when Yes appears to restore the network configuration 4 Power the printer off and back on Printing a network configuration page The network configuration page shows how the network i...

Страница 30: ...ld be appropriate for your project Size You can use any size media that fits easily within the paper adjusters of the paper tray Weight Your printer supports print media weights as follows 16 to 28 lb...

Страница 31: ...B5 176 x 250 mm 6 93 x 9 84 inches 60 to 90 g m2 16 to 24 lb 10 sheets of 75 g m2 20 lb in the multi purpose tray Envelope Monarch 98 4 x 190 5 mm 3 88 x 7 5 inches Envelope COM 10 105 x 241 mm 4 12...

Страница 32: ...heet at a time through the multi purpose tray to avoid paper jams To prevent print media such as transparencies and label sheets from sticking together remove them as they print out Guidelines for spe...

Страница 33: ...ugh the printer more than once The adhesive backing is designed for only a single pass through the printer Do not use labels that are separating from the backing sheet or are wrinkled bubbled or other...

Страница 34: ...ompletely so that it can extend the length of the tray Notes If you experience problems with paper feed place one sheet at a time in the multi purpose tray You can load previously printed paper The pr...

Страница 35: ...g loading guidelines Envelopes Flap side down and with the stamp area on the top left side Transparencies Print side up and the top with the adhesive strip entering the printer first Labels Print side...

Страница 36: ...e rear cover If not they may tear while exiting the printer Using manual feed mode You can manually load a sheet of print media in the multi purpose tray if you select Manual Feed in the Source option...

Страница 37: ...rear cover 2 output tray 2 Printing to the output tray Face down The output tray collects paper face down in the order in which the sheets were printed The tray should be used for most print jobs Pri...

Страница 38: ...t button 2 For Windows 2000 select Settings and then Printers For Windows XP 2003 select Printers and Faxes For Windows Vista 2008 select Control Panel Hardware and Sound Printers For Windows 7 select...

Страница 39: ...ormation on calling for technical support Type Yielda a Declared yield value in accordance with ISO IEC 19752 Part number Standard yield 10 000 pages ML D4550A High yield 20 000 pages ML D4550B Access...

Страница 40: ...g the printing process paper toner and dust particles can accumulate inside the printer This buildup can cause print quality problems such as toner specks or smearing Your printer has a cleaning mode...

Страница 41: ...t touch the green surface underside of the toner cartridge Use the handle on the cartridge to avoid touching this area Caution While cleaning the inside of the printer be careful not to touch the tran...

Страница 42: ...cartridge with paper and store in a dark cabinet Opening the cartridge package prior to use dramatically shortens its useful shelf and operating life Do not store on the floor If the toner cartridge...

Страница 43: ...nvalid Toner NonGenuine Toner Replace Toner Toner Exhausted Redistributing toner cartridge When the toner cartridge is near the end of its life White streaks and light printing occur Toner Low appears...

Страница 44: ...he top cover Make sure that the cover is securely closed Replacing the toner cartridge Toner Empty appears on the display The Status LED lights red At this stage the toner cartridge needs to be replac...

Страница 45: ...s you cannot use the toner cartridge Refer to the helpful pictures on the cartridge wrapping paper 7 Hold the toner cartridge by the handle and slowly insert the cartridge into the opening in the prin...

Страница 46: ...ridge needs to be installed for quality Caution Once you have selected On this setting will be permanently written to the memory of the toner cartridge and this menu will be disappeared from the Maint...

Страница 47: ...r that is jammed in the printer if possible always pull the paper in the direction that it normally moves so as not to damage internal components Always pull firmly and evenly do not jerk the paper If...

Страница 48: ...user area around the toner cartridge See page 9 3 3 Insert the tray 1 into the printer until it snaps into place Printing automatically resumes In the optional tray 1 Pull the optional tray open 2 Rem...

Страница 49: ...revent damage to the toner cartridge do not expose it to light for more than a few minutes Cover it with a piece of paper if necessary Do not touch the green surface underside of the toner cartridge U...

Страница 50: ...l the paper straight out 5 Put the fuser levers to their original position and close the rear cover Printing automatically resumes Note If it is difficult to reinstall the toner cartridge make sure th...

Страница 51: ...tatus LED is off check the power cord connection Check the power switch Check the power source by plugging the power cord into another outlet If the Status LED lights red check the display message See...

Страница 52: ...toner See page 8 4 Understanding display messages Messages appear on the Smart Panel program window or the control panel display to indicate the printer s status or errors Refer to the tables below t...

Страница 53: ...he power cord and plug it back in If the problem persists please call for service Paper Exit Jam 1 Open Close Door Paper has jammed before reaching to the exit sensor Clear the jam See page 9 3 Messag...

Страница 54: ...er The toner cartridge installed is not a genuine cartridge This message appears when you selected Continue at the NonGenuine Toner prompt Install the genuine toner cartridge Toner Low Replace Toner A...

Страница 55: ...be configured incorrectly Check the printer properties to ensure that all of the print settings are correct The printer driver may be incorrectly installed Reinstall the printer driver See the Softwar...

Страница 56: ...ted using the output tray face down Use the rear cover face up instead There may be debris inside the printer Open the top cover and remove the debris Condition Possible cause Suggested solutions The...

Страница 57: ...BbCc Cc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Dropouts If generally rounded faded areas occur randomly on the page A single sheet of paper may be defective Try reprinting the job The moisture content of...

Страница 58: ...he scanner unit may need service Verify that it also occurs on a demo page see page 2 8 For service contact a service representative Page skew Ensure that the paper is loaded properly Check the paper...

Страница 59: ...Windows Reinstall the printer driver Condition Suggested solutions A AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Common PostScript problems The following situations are PostScript language specific and may oc...

Страница 60: ...Open Printers configuration and select your machine on the printers list Look at the description in the Selected printer pane If its status contains stopped string please press the OK button After tha...

Страница 61: ...l or external accessories Discharge static electricity The control board and internal accessories network interface card DIMM and hard disk are sensitive to static electricity Before installing or rem...

Страница 62: ...After installing the DIMM you need to select it in the printer properties of the PostScript printer driver to enable its use 1 Make sure that the PostScript printer driver is installed on your comput...

Страница 63: ...he ML 4550 in network environments you need to buy an optional network interface card For order information see page 7 1 Review the precautions on page 10 1 and then follow this procedure to install a...

Страница 64: ...d turn the printer on 1 wired network connector 2 wired network interface card 1 2 Using the hard disk Installing the hard disk allows the data from your computer to be sent to the print queue of the...

Страница 65: ...you need to select it in the printer properties to enable its use Take the following steps 1 Click the Windows Start menu 2 For Windows 2000 select Settings and then Printers For Windows XP 2003 selec...

Страница 66: ...user s name and file name 7 Click OK until the Print window is displayed 8 Click OK or Print to start printing Printing a stored job You can print jobs currently stored in the hard disk 1 Press Menu...

Страница 67: ...int a file immediately You can print a job scheduled to be printed at a specified time immediately In this case the job currently printing is stopped and the selected job will be printed This function...

Страница 68: ...n 57 dBA Toner cartridge yieldc 10 000 or 20 000 pages Weight ML 4550 ML 4551N 21 7 Kg including consumables ML 4551ND 23 6 Kg including consumables Package weight ML 4550 ML 4551N Paper 2 8 Kg Plasti...

Страница 69: ...ions ML 4550 500 sheet trays ethernet 10 100 Base TX wired LAN hard disk duplex unit DIMM ML 4551N 500 sheet trays hard disk duplex unit DIMM ML 4551ND 500 sheet trays hard disk DIMM a Print speed wil...

Страница 70: ...ed mode 5 7 memory 10 1 multi purpose tray 5 6 N network interface card device install 10 3 network setup EtherTalk 4 2 IPX frame types 4 3 operating systems 4 2 TCP IP 4 2 O output location select 5...

Страница 71: ...cification printer 11 1 status LED meaning 9 6 supplies checking life 8 4 order information 7 1 system requirements Linux 3 3 Macintosh 3 3 Windows 3 2 T toner cartridge checkig remaining toner 8 4 cl...

Страница 72: ...Samsung Printer Software section...

Страница 73: ...rinting a Document 12 Printer Settings 13 Layout Tab 13 Paper Tab 14 Graphics Tab 15 Extras Tab 16 About Tab 17 Printer Tab 17 Using a Favorite Setting 17 Using Help 17 Chapter 3 ADVANCED PRINTING Pri...

Страница 74: ...IRECT PRINT UTILITY Overview Direct Print Utility 24 Printing 24 From the Direct Print Utility window 24 Using the shortcut icon 24 Using the right click menu 24 Chapter 6 SHARING THE PRINTER LOCALLY...

Страница 75: ...on 30 Ports Configuration 31 Configuring Printer Properties 31 Printing a Document 32 Printing from Applications 32 Printing Files 32 Chapter 9 USING YOUR PRINTER WITH A MACINTOSH Installing Software...

Страница 76: ...l the printer software using the typical or custom method NOTE If the New Hardware Wizard window appears during the installation procedure click in the upper right corner of the box to close the windo...

Страница 77: ...click Yes If not click No to reprint it 7 To register yourself as a user of Samsung Printers in order to receive information from Samsung select the checkbox and click Finish You are now sent to the...

Страница 78: ...bat Reader for you 4 Select Custom installation Click Next 5 Select your printer and click Next NOTE If your printer is not already connected to the computer the following window will appear After con...

Страница 79: ...Samsung select the checkbox and click Finish You are now sent to the Samsung web site Otherwise just click Finish Installing Software for Network Printing When you connect your printer to a network y...

Страница 80: ...ou 4 Select Typical installation for a network printer Click Next 5 The list of printers available on the network appears Select the printer you want to install from the list and then click Next If yo...

Страница 81: ...ws Vista Windows 7 and Windows Server 2008 R2 click Start All Programs Accessories Run and type X Setup exe 3 Click Next If necessary select a language from the drop down list View User s Guide Allows...

Страница 82: ...fter selecting the components the following window appears You can also change the printer name set the printer to be shared on the network set the printer as the default printer and change the port n...

Страница 83: ...he Browse button You will see a component list so that you can reinstall any item individually NOTE If your printer is not already connected to the computer the following window will appear After conn...

Страница 84: ...ntenance 3 Select Remove and click Next You will see a component list so that you can remove any item individually 4 Select the components you want to remove and then click Next 5 When your computer a...

Страница 85: ...m various Windows applications The exact steps for printing a document may vary depending on the application program you are using Refer to the User s Guide of your software application for the exact...

Страница 86: ...ndows OS refer to the corresponding Windows User s Guide or online help 1 Click the Windows Start button 2 Select Printers and Faxes 3 Select your printer driver icon 4 Right click on the printer driv...

Страница 87: ...se Tray Tray n Type Set Type to correspond to the paper loaded in the tray from which you want to print This will let you get the best quality printout If not print quality may not be acheived as you...

Страница 88: ...to save toner when printing a document select this option Advanced Options You can set advanced settings by clicking the Advanced Options button TrueType Options This option determines what the driver...

Страница 89: ...se Printer Fonts When Use Printer Fonts is checked the printer uses the fonts that are stored in its memory resident fonts to print your document rather than downloading the fonts used in your documen...

Страница 90: ...rite Setting The Favorites option which is visible on each properties tab allows you to save the current properties settings for future use To save a Favorites item 1 Change the settings as needed on...

Страница 91: ...Printing Multiple Pages on One Sheet of Paper N Up Printing You can select the number of pages to print on a single sheet of paper To print more than one page per sheet the pages will be reduced in si...

Страница 92: ...the sheets together 4 Click the Paper tab select the paper source size and type 5 Click OK and print the document You can complete the poster by pasting the sheets together 0 15 inches 0 15 inches Pr...

Страница 93: ...the document NOTE If your printer does not have a duplex unit you should complete the printing job manually The printer prints every other page of the document first After printing the first side of...

Страница 94: ...message displays in the preview window When the First Page Only box is checked the watermark prints on the first page only 4 Select watermark options You can select the font name style size or graysca...

Страница 95: ...T Dear ABC Regards WORLD BEST Using a Page Overlay After an overlay has been created it is ready to be printed with your document To print an overlay with a document 1 Create or open the document you...

Страница 96: ...s applications will override settings you specify in the printer driver Change all print settings available in the software application first and change any remaining settings using the printer driver...

Страница 97: ...sing Direct Print Utility From the Direct Print Utility window 1 From the Start menu select Programs or All Programs Direct Print Utility Direct Print Utility Or double click the Direct Print Utility...

Страница 98: ...ed CD ROM Setting Up a Host Computer 1 Start Windows 2 From the Start menu select Printers and Faxes 3 Double click your printer driver icon 4 From the Printer menu select Sharing 5 Check the Share th...

Страница 99: ...click it on the status bar in Mac OS X Double click this icon in Windows Click this icon in Mac OS X If you are a Windows user from the Start menu select Programs or All Programs your printer driver n...

Страница 100: ...t Troubleshooting Guide Using Printer Settings Utility Using the Printer Settings Utility you can configure and check print settings 1 Right click in Windows or Linux or click in Mac OS X the Smart Pa...

Страница 101: ...omatically this is possible on a wide set of the most popular Linux clones Installing the Unified Linux Driver Installing the Unified Linux Driver 1 Make sure that you connect your machine to your com...

Страница 102: ...river package windows applications such as Unified Driver Configurator Uninstalling the Unified Linux Driver 1 When the Administrator Login window appears type in root in the Login field and enter the...

Страница 103: ...Printers Configuration button Scanners Configuration button for MFP device only Ports Configuration button Printers Configuration Printers configuration has the two tabs Printers and Classes Printers...

Страница 104: ...en the Unified Driver Configurator If necessary switch to Printers configuration 2 Select your machine on the available printers list and click Properties 3 The Printer Properties window opens The fol...

Страница 105: ...s files such as color options image size or image position Device allows you to set the print resolution paper source and destination 5 Click Apply to apply the changes and close the Properties window...

Страница 106: ...computer and the machine 3 Insert the PostScript driver CD ROM which came with your machine into the CD ROM drive 4 Double click the CD ROM icon on your Macintosh desktop 5 Double click the MAC_Insta...

Страница 107: ...n the Printer List For MAC OS 10 5 10 6 press the icon then a display window will pop up 4 Select the AppleTalk tab For MAC OS 10 3 select the Rendezvous tab For MAC OS 10 4 click Default Browser and...

Страница 108: ...menu and click Print 5 Choose the number of copies you want and indicate which pages you want to print 6 Click Print when you finish setting the options Mac OS 10 3 Make sure that your printer is sel...

Страница 109: ...ype of print material select the corresponding paper type Resolution Quality The Resolution options you can select may vary depending on your printer model You can select the printing resolution The h...

Страница 110: ...on 4 Click Print and the printer prints on both sides of the paper CAUTION If you have selected duplex printing and then try to print multiple copies of a document the printer may not print the docume...

Страница 111: ...sh 36 Windows 18 O orientation print 32 Windows 13 overlay create 22 delete 22 print 22 P Paper properties set 14 paper size set 14 print 32 paper source set 32 Windows 14 paper type set Macintosh 36...

Страница 112: ...are install Macintosh 33 Windows 4 reinstall Windows 10 system requirements Macintosh 33 uninstall Macintosh 33 Windows 11 status monitor use 26 T toner save set 15 U uninstall software Macintosh 33 W...

Страница 113: ...GGGGGGGGGGGGGRev 8 00...

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