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The Problem
Try this!
There is an intermittent
loss of audio or video.
Check the cable connections and reconnect them.
Loss of audio or video can be caused by using overly rigid or thick cables.
Make sure the cables are flexible enough for long term use. If you are mounting
the TV to a wall, we recommend using cables with 90-degree connectors.
There are small particles
on the TV's bezel.
This is part of the product’s design and is not a defect.
The PIP menu is not
available.
PIP
functionality is only available when you are using an HDMI or Component
source.
A POP (TV’s internal
banner ad) appears on
the screen.
Change the
Use Mode
(
Support
>
Use Mode
) to
Home Use
.
The TV is making a
popping noise.
The expansion and contraction of the TV's outer casing may cause a popping
noise. This does not indicate a product malfunction. The TV is safe to use.
The TV is making a
humming noise.
Your TV utilizes high-speed switching circuits and high levels of electrical
current. Depending on the TV's brightness level, the TV may seem slightly
noisier than a conventional TV.
Your TV has undergone strict quality control procedures that meet our
demanding performance and reliability requirements.
Some noise coming from the TV is considered normal and is not an acceptable
cause for an exchange or refund.
