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In case there is sound jitter, delays, or noise from the Subwoofer
and Surround Speaker
• If there are any objects between the Soundbar and Subwoofer
speaker, this could cause a problem. Please reposition these to a
place without such an object.
• There may be sound jitter or delays when the Subwoofer and
Surround Speaker are far from the Soundbar. Please place them
near the Soundbar.
• There may be sound jitter or delays when the Soundbar is near an
instrument or electrical device that can cause radio interference.
Place the Soundbar far from such devices that can cause radio
interference. (E.g., wireless router)
• Change the TV network connection status from wireless to wired.
The Subwoofer volume is too low
• The original volume of the content you are playing may be low.
Try adjusting the Subwoofer level. (See page 6.)
• Bring the Subwoofer speaker closer to you.
If the TV is not connected via HDMI TO TV (eARC/ARC)
• Check whether the HDMI cable is correctly connected to the ARC
terminal. (See page 13.)
• Connection may not be possible due to the connected external
device (set-top box, game machine, etc.). Directly connect the
Soundbar.
• HDMI-CEC may not be activated on the TV. Turn on the CEC on
the TV menu. (Samsung TV: Home (
) → Menu → Settings (
)
→ All Settings ( ) → Connection → External Device Manager →
(HDMI-CEC) ON)
• To connect with eARC, the eARC function in the TV menu should
be set to On. (Samsung TV: Home (
) → Menu → Settings ( ) →
All Settings (
) → Sound → Expert Settings → HDMI-eARC Mode
(Auto))
There is no sound in when connecting to the TV in HDMI TO TV
(eARC/ARC) mode
• Your device is unable to play the input signal. Change the
TV’s audio output to PCM or Dolby Digital. (For a Samsung TV:
Home (
) → Menu → Settings ( ) → All Settings ( ) → Sound
→ Expert Settings → Digital Output Audio Format)
Soundbar will not connect via Bluetooth.
• When connecting a new device, switch to “
BT PAIRING
” for
connection. (Press the
PAIR
button on the remote control
or press the
(Mic On/Off)
button on the body for at least 5
seconds.)
• If the Soundbar is connected to another device, disconnect that
device first to switch the device.
• Reconnect it after removing the Bluetooth speaker list on the
device to connect. (Samsung TV: Home (
) → Menu →
Settings (
) → All Settings ( ) → Sound → Sound Output →
Bluetooth Speaker List)
• The automatic TV connection may be disabled. While the
Soundbar is in “
BT READY
”, press and hold the
Left
button on
the Soundbar remote control for 5 seconds to select
ON-TV
CONNECT
. If you see
OFF-TV CONNECT
, press and hold
Left
button again for 5 seconds to switch the selection.
• Remove and reconnect the power plug, then try again.
• Initialize the product and try again. (See page 28.)
Sound drops out when connected via Bluetooth.
• Some devices can cause radio interference if they are located too
close to the Soundbar. e. g. microwaves, wireless routers, etc.
• If your device that is connected via Bluetooth moves too far away
from the soundbar, it may cause the sound to drop out. Move the
device closer to the soundbar.
• If a part of your body is in contact with the Bluetooth transceiver
or the product is installed on metal furniture, the sound may drop
out. Check the installation environment and conditions for use.
Soundbar will not connect to Wi-Fi.
• Check whether your wireless router is on.
• Turn off the router, turn it back on, and then try again.
• The soundbar will not connect if the wireless signal is too weak.
Try moving the router closer to the soundbar, or eliminating
any obstacles that are between the soundbar and the router, if
possible.
•
If your wireless router is new, you will need to reconfigure the
speaker’s network settings.
The soundbar does not turn on automatically with the TV.
• When you turn off the Soundbar while watching TV, power
synchronization with the TV is disabled. First turn off the TV.
The AVA function is not available in the following cases.
• The AVA function will not be available when the microphone is
turned off.
After connecting the TV to the Soundbar, I switched the Soundbar
mode. Then no sound is output from the TV.
• If you connect your Soundbar to a mobile device while the
Soundbar is connected to the TV, the Soundbar outputs sound
from the mobile device while keeping the TV connection. So the
TV sound will not be delivered anywhere.
• Disconnect the mobile device, and the TV sound will be output
from the Soundbar again.
The Soundbar does not appear in AirPlay2
•
To enable AirPlay2 in your Soundbar, you must first register the
device with the Samsung Smart Things app by agreeing with the
app’s terms and conditions. (See page 23.)
• AirPlay2 does not operate if you delete the Soundbar from the
Samsung Smart Things app.
• Make sure that the Soundbar and the Apple device are connected
to the same Wi-Fi network.
• The Soundbar is compatible with AirPlay2 installed on iOS 13.4 or
later.
