ENG - 40
12 TROUBLESHOOTING
Refer to the instructions below if this product does not function properly. If the problem you are
experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect
the power cord, and contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-7864).
In case the power is not turned on
;
Check whether the power cord of the
Soundbar is correctly inserted into the
outlet.
In case the functions do not work properly
;
After removing the power cord, insert it
again.
;
Remote the power cord from the external
device and try again.
;
If there is no signal, the Soundbar
automatically turns off after a certain
period of time. Turn on the power. (See
page 11.)
In case the remote control does not work
;
Operate the remote control noting the
Soundbar closely.
;
Replace the batteries with new ones.
In case the Soundbar sound is not output
;
The volume of the Soundbar is too low or
muted. Adjust the volume.
;
When any external device (STB, Bluetooth
device, mobile device, etc.) is connected,
adjust the volume of the external device.
;
For sound output of the TV, select
Soundbar. (Samsung TV: Home (
) →
Settings (
) → Sound → Sound Output →
Select Soundbar)
;
The cable connection to the Soundbar may
not be loose. Remove the cable and
connect again.
;
Remove the power cord completely,
reconnect, and turn the power on.
;
Initialize the product and try again.
(See page 39.)
In case the sound of the Subwoofer and
Surround Speakers is not output
;
Check whether the LED indicator on the
rear of the Subwoofer and Surround
Speakers are on in blue. Reconnect the
Soundbar and Subwoofer and Surround
Speakers if the indicator is blinking in blue
or turned red. (See page 18.)
;
You may experience an issue if there is an
obstacle between the Soundbar and
Subwoofer. Move devices to an area away
from obstacles.
;
Other devices sending radio frequency
signals in proximity may interrupt the
connection.
Keep your speaker away from such devices.
;
Remove and reconnect the power plug.
The Subwoofer volume is too low
;
The original volume of the content you are
playing may be low. Try adjusting the
Subwoofer level. (See page 13.)
;
Bring the Subwoofer speaker closer to you.
