ENG - 39
In case the TV is not connected via HDMI TO
TV (eARC/ARC)
;
Check whether the HDMI cable is correctly
connected to the ARC terminal.
(See page
20.)
;
Connection may not be possible due to the
connected external device (set-top box,
game machine, etc.). Directly connect the
Soundbar.
;
HDMI-CEC may not be activated on the TV.
Turn on the CEC on the TV menu. (Samsung
TV: Home (
) → Settings ( ) → General
→ External Device Manager →
(HDMI-CEC) ON)
There is no sound in when connecting to the
TV in HDMI TO TV (eARC/ARC) mode
;
Your device is unable to play the input
signal. Change the TV’s audio output to
PCM or Dolby Digital.
(For a Samsung TV: Home (
) → Settings
(
) → Sound → Expert Settings → Digital
Output Audio Format)
In case Bluetooth connection is not possible
;
When connecting a new device, switch to
“
BT PAIRING
” for connection. (Press the
PAIR
button on the remote control or
press the
(Source)
button on the body
for at least 5 seconds.)
;
If the Soundbar is connected to another
device, disconnect that device first to
switch the device.
;
Reconnect it after removing the Bluetooth
speaker list on the device to connect.
(Samsung TV: Home (
) → Settings (
)
→ Sound → Sound Output → Bluetooth
Speaker List)
;
The automatic TV connection may be
disabled. While the Soundbar is in “
BT
READY
”, press and hold the
p
button on
the Soundbar remote control for 5 seconds
to select
ON-TV CONNECT
. If you see
OFF-TV CONNECT
, press and hold
p
button
again for 5 seconds to switch the selection.
;
Remove and reconnect the power plug,
then try again.
;
Initialise the product and try again.
(See page 37.)
In case Bluetooth sound breaking occurs
;
Sounds may be breaking due to
interference by radio frequency or
electronic devices nearby. Keep such
devices away from the Soundbar to avoid
radio interference. Example: microwave
ovens.
;
Because the device to connect is far away
from the Soundbar, sound breaking may
occur. Move the device near the Soundbar.
;
If a part of your body is in contact with the
Bluetooth transceiver or the product is
installed on metal furniture, sound
breaking may occur. Check the installation
environment and conditions for use.
In case Wi-Fi connection is not possible
;
Check whether your wireless router is on.
;
Turn off the router, turn it back on, and then
try again.
;
When the signal of the wireless router is
too weak, connection may not be possible.
Move the router near the Soundbar or
adjust the installed position with no
obstacles.
;
If your wireless router is new, you will need
to reconfigure the speaker’s network
settings.
In case the Soundbar is not turned on as soon
as the TV is turned on
;
When you turn off the Soundbar while
watching TV, power synchronization with
the TV is disabled. First turn off the TV.
