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24
ENG
TROUBLESHOOTING
TROUBLESHOOTING
Before requesting service, please check the following.
The unit will not turn on.
•
Is the power cord plugged into the outlet?
¼
Connect the power plug to the outlet.
A function does not work when the button is pressed.
•
Is there static electricity in the air?
¼
Disconnect the power plug and connect it again.
Sound is not produced.
•
Is the Mute function on?
•
Is the volume set to minimum?
¼
Press the
(Mute) button to cancel the Mute
function.
¼
Adjust the Volume.
The remote control does not work.
•
Are the batteries drained?
•
Is the distance between the remote control and main
unit too far?
¼
Replace with new batteries.
¼
Move closer to the unit.
The TV SoundConnect (TV pairing) failed.
•
Does your TV support TV SoundConnect?
•
Is your TV firmware the latest version?
•
Does an error occur when connecting?
•
Reset the TV mode and connect again.
¼
TV SoundConnect is supported by some Samsung
TVs released from 2012 on. Check your TV to see if it
supports TV SoundConnect.
¼
Update your TV with the latest firmware.
¼
Contact the Samsung Call Centre.
¼
Press and hold the
p
button for 5 seconds to reset
the TV SoundConnect connection.
The red LED on the subwoofer blinks and the subwoofer is not producing sound.
•
Your subwoofer may not be connected to the
main body of the product.
¼
Try to connect your subwoofer again. (See Page 14)
The subwoofer drones and vibrates noticeably.
•
Try to adjust the vibration of your subwoofer.
¼
Press the
WOOFER
button on your remote control to
adjust the subwoofer's volume level (between SW-12
and SW+6. See page 10.) .
TROUBLESHOOTING
HW-J470 EN ENG-0311.indd 25
2015/3/24 9:04:36
