25
ENG
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TROUBLESHOOTING
troubleshooting
Before requesting service, please check the following.
Symptom
Check
Remedy
The unit will not turn on.
•
Is the power cord plugged into
the outlet?
•
Connect the power plug to the
outlet.
A function does not work when
the button is pressed.
•
Is there static electricity in the
air?
•
Disconnect the power plug and
connect it again.
Sound is not produced.
•
Is the unit properly connected
to your TV?
•
Is the Mute function on?
•
Is the volume set to minimum?
•
Connect it correctly.
•
Press the Mute button to
cancel the function.
•
Adjust the volume.
The Picture does not appear on a
TV when the function is selected.
•
Is the TV connected properly?
• Connect it correctly
The remote control does not
work.
•
Are the batteries drained?
•
Is the distance between the
remote control and main unit
too far?
•
Replace with new batteries.
•
Move closer to the unit.
The sound from the left/right
channels are reversed.
•
Are the left/right audio output
cables from the TV connected
properly?
•
Check the left/right channel
and connect it/them correctly.
The SoundShare (TV pairing)
failed.
•
Does your TV support
SoundShare?
•
Is your TV firmware the latest
version?
•
Does an error occur when
connecting?
•
Reset the TV MODE and
connect again.
•
SoundShare is supported by
some Samsung TVs released
after 2012. Check your TV to
see if it supports SoundShare.
•
Update your TV with the latest
firmware.
•
Contact the Samsung call
center.
•
Press
►
button for 5
seconds to reset the product.
HW-F850_XY_1112.indd 25
HW-F850_XY_1112.indd 25
2014-11-12 5:30:40
2014-11-12 5:30:40